The Racquet Club Apartments
#7,546 #16 #59

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The Racquet Club Apartments

3900 Crosby Drive, Lexington, KY 40515
(143 Reviews)
$884 - $2,505/mo
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Floor Plans & Pricing

1 Bedroom

Classic

1 Bed, 1 Bath | 700 sq. ft.

$884 - $1,700

3 Available Units

See Floor Plan Details

Sport

1 Bed, 1 Bath | 500 sq. ft.

$892 - $1,828

3 Available Units

See Floor Plan Details

Master

1 Bed, 1 Bath | 760 sq. ft.

$1,118 - $1,706

2 Available Units

See Floor Plan Details

2 Bedrooms

Wimbledon

2 Beds, 1 Bath | 1,047 sq. ft.

$1,274 - $2,413

3 Available Units

See Floor Plan Details

Doubles

2 Beds, 2 Baths | 1,027 sq. ft.

$1,427 - $2,505

3 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

B
B

Renter Ratings

B-

Review Ratings

Noise

3.3

Grounds

2.6

Safety

2.8

Office Staff

2.8

Maintenance

3.4

Neighborhood

4.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

B-

Number of reviews in the past 365 days

12

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

A-

Average time to respond to reviews

3.92 days

View Community Timeline
View Community Timeline

The Racquet Club Apartments Reviews

(143)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Resident 1237781

Verified Resident 2012 - 2024

3/24/2024

It's been good overall. Maintenance has always been very helpful and quick to respond. Office staff might not have known what to do to solve issues (new online payment problems) but were kind and tried to help. Everyone has been kind and respectful and anyone… See More >
    Manager

    3/27/2024

    The Racquet Club Apartments
    Thank you for raving about our awesome maintenance team and sincere office personnel. We are grateful to have such honorable residents and team members here. Thank you for being a part of all that we are!
    Review Author Icon

    Resident 1228940

    Verified Resident 2022 - 2024

    2/23/2024

    Very nice apartment, I've had very few issues and any issues I've had have been fixed in a timely manner. Neighbors are fairly quiet except one that can be loud and has fights constantly and police are called. If I could make a criticism I… See More >
      Manager

      2/26/2024

      The Racquet Club Apartments
      We cannot thank you enough for your compliments on our responsive team and generally peaceful community. Our team values maintaining a pristine community, and we expect our residents to help us in our efforts. We would like to hear more about your animal waste and parking observations, so please give us a call or stop by our office for a chat.
      Review Author Icon

      Resident 1222554

      Verified Resident 2020 - 2024

      2/2/2024

      Mostly quiet complex. I've been here for over four years and have mad minimal issues. I think the complex could have better amenities, but all in all its been a good experience. Only have had one maintenance issue in four years and it was… See More >
        Manager

        2/6/2024

        The Racquet Club Apartments
        Thank you for sharing your valuable feedback with us as a loyal resident! We are happy that you have been satisfied with our relaxing community and your wonderful apartment home. We would like to learn more about how we can best enhance our amenities, so please get in touch with our office when you have some time to chat.
        Review Author Icon

        Resident 1221126

        Verified Resident 2016 - 2024

        1/28/2024

        The Racquet Club was once the cream of the crop. It still has some great amenities and a few great residents. However, in the last few years, with the turn over of owners, it has went very downhill. There has been some improvements with the… See More >
          Manager

          1/31/2024

          The Racquet Club Apartments
          Thank you for your continued choice to dwell in our community. We want you to enjoy peace of mind as much as you enjoy our neat amenities and wonderful residents. Because we pride ourselves on providing stellar living experiences, we will be grateful for the opportunity to hear any requests or recommendations you may have for us. Please call or stop by the office and refer to this review so we can move forward together. We look forward to seeing your excitement restored soon!
          Review Author Icon

          Resident 1217121

          Verified Resident 2023 - 2024

          1/14/2024

          By far one of the most challenging experiences of living in an apartment. Has been with this location. It's very difficult to receive help on issues related to getting things fixed in the apartment. Very disappointed.

            Manager

            1/19/2024

            The Racquet Club Apartments
            We are glad you contacted us. Our team strives to provide our residents with exceptional, prompt service, so we are sorry to hear you feel otherwise. Rest assured, we would like to get a member of our team to address your concerns. When you get a chance, please give us a call or stop by our office for a chat. Thank you!
            Review Author Icon

            Resident 1216574

            Verified Resident 2023 - 2024

            1/12/2024

            It has been good so far, I believe that there are some issues with some members breaking the rules and damaging things then we all are punished because of that. I think those that are responsible should get the punishment than punishing everyone.

              Manager

              1/15/2024

              The Racquet Club Apartments
              Thank you for sharing your thoughts with us regarding our adherence to our policies and protocols. We are glad to know that your experience has been a lovely one, and we want to keep it that way for you. Your feedback has been noted.
              Review Author Icon

              Resident 1215955

              Verified Resident 2018 - 2024

              1/10/2024

              It's been ok .I think the apartment can use some upgrades. My apartment is very cold in the winter. When it rains water comes in around my bedroom window. The apartments should match the rent. That it

                Manager

                1/12/2024

                The Racquet Club Apartments
                Hello, thank you for reviewing. Our team strives to ensure the comfort of all who call our community home. We will be sure to discuss your feedback regarding heating and rainproofing, but please call us or visit our office if there is more you would like to share.
                Review Author Icon

                Resident 1213018

                Verified Resident 2021 - 2023

                12/31/2023

                New management is a vast improvement, especially with regard to the encouragement for dog owners to pick up after their beloved pets on the shared lawns (all the lawns are shared lawns), and keeping dogs off the tennis courts.

                  Manager

                  1/2/2024

                  The Racquet Club Apartments
                  Thank you for taking the time to acknowledge the hard work of our dedicated management team! We aim to provide the best experience for our residents, and if you have any suggestions for how we can continue to enhance our community, do not hesitate to reach out.
                  Review Author Icon

                  Resident 1210969

                  Verified Resident 2018 - 2023

                  12/22/2023

                  Property has gone consistently down hill since late 2019. Staff is quite unhelpful, and spiteful. Community areas are dirty. Dog breeds that are "banned" in the lease agreement are living here. Place is operated like a prison.… See More >
                    Manager

                    12/28/2023

                    The Racquet Club Apartments
                    Thank you for your continued choice to dwell in our community. Our goal is to foster an environment in which our residents feel welcome, comfortable, and valued. We strive to abide by our protocol and serve our residents well, so thank you for bringing to light your perspective. We will be glad to speak with you directly, so please email our regional customer care group at TheCarolinas@HighmarkRes.com. Be sure to refer to this review and the apartment name in the subject line or body of the email so we can expedite our response. We look forward to hearing from you soon. Thank you!
                    Review Author Icon

                    Resident 1210933

                    Verified Resident 2017 - 2023

                    12/22/2023

                    People are friendly and don't make much noise. Only complaint's is the trash bin is so far away. Trees and bushes need to be taken care of more. My experience living here has been ok. Things could be way better.

                      Manager

                      12/27/2023

                      The Racquet Club Apartments
                      While we are glad your overall experience is positive, we'd like it to be exceptional and appreciate the notes about the grounds and trash disposal bins. Thanks for the heads up and we look forward to improving your experience.
                      Review Author Icon

                      alaeddinellala@gmail.com

                      Resident 2020 - 2023

                      7/21/2023

                      The worst apt in lexington

                      That’s what you live with at the racquet club apt. Plus you call them the don’t even answer the phone. The lady there when I called today and asked about the manager she asked me what is going on and I start explain to her… See More >
                      Review Author Icon

                      anonymous

                      Resident 2020 - 2023

                      6/28/2023

                      They define adequate air conditioning as 79°

                      The insulation is poor, the top floors are VERY hot in the summer... and the new management removed a friend's supplemental AC unit and when she told them they need adequate AC, the management said "well it's not adequate for you". For one I find… See More >
                        Manager

                        7/4/2023

                        The Racquet Club
                        Thank you for coming to us. The upkeep of our homes is a top priority for us, and we are sorry if your experience has not reflected this. We are eager to address your AC concerns, so please give us a call or stop by our office for a chat. We look forward to connecting with you.
                        Review Author Icon

                        anonymous

                        Resident 2022 - 2023

                        2/22/2023

                        Great Place

                        I love the convience, its the best part! Location matters, and this is a great one. The grounds are kept really nice. And you can't beat the awesome staff! I would recommend this place to anyone who would listen.… See More >
                          Manager

                          2/23/2023

                          The Racquet Club Apartments
                          Your review means so much to us! We appreciate you complimenting our friendly staff and lovely apartment homes. Please do not hesitate to reach out to us at any time should you need assistance during your stay. Sincerely, Heather D., Community Manager theracquetclubmgr@cushwake.com
                          Review Author Icon

                          anonymous

                          Resident 2020 - 2022

                          8/17/2022

                          do NOT live here

                          I lived at the Racquet Club for 2 years. The first year I had two neighbors, one of which was harassing me, stealing my packages (which was verified when he was evicted and they were found in the apartment) and verbally stated he was going… See More >
                            Manager

                            8/19/2022

                            The Racquet Club Apartments
                            Thank you for taking a moment to bring your concerns to our attention. The comfort and safety of our residents are our top priorities at The Racquet Club, so we're sorry to read about your experience. Your feedback is invaluable to us and we will utilize it to further improve the living experience of current and future residents. Please feel free to contact our office if you would like to discuss your review in further detail. Sincerely, Heather D., Community Manager theracquetclubmgr@cushwake.com
                            Review Author Icon

                            ansley_b

                            Resident 2021 - 2022

                            1/23/2022

                            Heather was super helpful with the issues I had, she was willing to sit down and talk to me. I was hesitant to move here because of the reviews but with the new manager, she actually cares and is trying to improve it. I feel… See More >
                              Manager

                              1/24/2022

                              The Racquet Club Apartments
                              Ansley, thank you for your review of The Racquet Club. We're glad to hear that our staff has shown dedication towards making your time with us nothing short of wonderful. If you should need any assistance during your time at our community, please stop by our office. We're always happy to help! Sincerely, Heather D., Community Manager theracquetclubmgr@cushwake.com
                              Review Author Icon

                              anonymous

                              Resident 2018 - 2020

                              11/25/2020

                              Nightmare. Over the course of my stay with racquet club I was in 2 apartments. The first one had a massive foundation issue resulting in water leaking and mold collecting and ruining my bed, curtains and more. (Pictures attached) upon leaving this first apartment I… See More >
                                Manager

                                11/25/2020

                                The Racquet Club Apartments
                                Hi Holly, We are sorry to hear that your overall experience at The Racquet Club was not up to our standards. Upon reviewing your final account statement for your original apartment the only items you were charged for at move out was the final utility bill that all residents are sent a bill for as we are not able to see that bill until we have moved you out of the system. Additionally, in reference to the KU, it appears that the only charges that were charged back were the usage dates from it not being set up in your name on move in day because that day was a holiday and we in fact credited the service fee that was charged to us due to this reason. Upon moving out of your most recent apartment you were charged for the final utility bill like normal and there was carpet damage that was charged. Please feel free to reach out to us directly should you have any additional questions at (859) 271-2582. Thank you, The Racquet Club
                                Review Author Icon

                                anonymous

                                Resident 2020

                                9/14/2020

                                We lived here for three months and 5 days. The outside area always smell like poop, I felt like we were the only ones that picked up their dogs poop. Lots of duck poop. The walkway to our apartment was filthy. The living room floor… See More >
                                  Manager

                                  9/15/2020

                                  The Racquet Club Apartments
                                  Hello, Thank you for taking the time to share your thoughts with us. We're sorry to hear that your time while staying at The Racquet Club was less than an exceptional experience. Maintenance issues and pest issues are frustrating and we get that, which is why we offer our maintenance team to look into any issues that you may have experienced. As well as pest control, our pest control company comes out on a weekly basis for general treatments and spraying, if you were experiencing something in your apartment home it would need to have been reported to the office to be added to that list for our pest company. If you have any additional questions or concerns feel free to contact the office directly at (859) 271-2582 or theracquetclub@pinnacleliving.com. Thank you, The Racquet Club Team
                                  Review Author Icon

                                  anonymous

                                  Resident 2020

                                  7/17/2020

                                  I've been repeatedly disappointed in the apartments overall. They call them luxury apartments, but when I moved in the floors were filthy, the air conditioner didn't work, the shower was spraying a leak, the patio had no screen door, the carpets are old, the paint… See More >
                                    Manager

                                    7/19/2020

                                    The Racquet Club Apartments
                                    Dear Dee, we're concerned that you feel our management team doesn't care about your well-being. We want you to have a positive experience at The Racquet Club and I would sincerely appreciate a chance to talk to you about your concerns. Please visit our office or contact me via email as soon as possible. Thank you for your time! Best, Ashley S., Community Manager theracquetclubmgr@pinnacleliving.com
                                    Review Author Icon

                                    anonymous

                                    Resident 2019

                                    9/20/2019

                                    Moved in at the beginning of the year and plan on renewing my lease again. Staff is kind and has always been friendly to me. Maintenance can be sometimes delayed but they always come. I had my AC go out overnight this summer and they… See More >
                                      Manager

                                      9/20/2019

                                      The Racquet Club Apartments
                                      Thank you for the wonderful review of The Racquet Club! Our team is delighted to read that you have chosen to renew your lease. This is great news! We plan to keep up the dedicated and attentive work. Thank you for choosing our community as your home!
                                      Review Author Icon

                                      anonymous

                                      Resident 2018 - 2019

                                      5/25/2019

                                      Leasing office is the most unprofessional I've ever come across. They lost my inspection form and charged me $200 for pre-existing tears in the cheap vinyl flooring -- which when I pointed it out to the leasing agent during the walkthrough they assured me "oh,… See More >
                                        Manager

                                        5/28/2019

                                        The Racquet Club Apartments
                                        Thank you for bringing this issue to our attention. We are saddened by your review and invite you to contact our community manager directly at theracquetclubmgr@pinnacleliving.com so we may work to have this resolved. Thank you for your continued patience.
                                        Review Author Icon

                                        anonymous

                                        Resident 2018 - 2019

                                        4/8/2019

                                        This place is horrible!!! DO not rent from here!! Repairs never done on time!! Then once you move out and give a 60 day REQUIRED notice they provide you with a sheet of all things they will bill you for if not cleaned prior to… See More >
                                          Manager

                                          4/9/2019

                                          The Racquet Club Apartments
                                          Hello, We are sorry to hear that your experience was less than stellar. We provide the proper paperwork at all necessary times. As discussed at your move in, the water bill date cycle is behind the present day which is why all residents receive final water bill statements. Also, turning in your keys early does not release you from the liability of your lease end date. We apologize that you feel we did not explain this properly and would love to discuss with you further how you believe we can improve moving forward so please feel free to reach out to our Property Manager at (859) 271-2582. Thank you, The Racquet Club Team
                                          Review Author Icon

                                          anonymous

                                          Resident 2018 - 2019

                                          3/22/2019

                                          DO NOT LIVE HERE. Management is terrible. They do not care about the residents at all. The trash/dumpster gets missed all the time and starts to pile up/smell. Probably the worst apartment complex I have ever lived in no joke. There has been two shootings… See More >
                                            Manager

                                            4/9/2019

                                            The Racquet Club Apartments
                                            Hello, thank you for sharing your experiences while you were with our community. We are always looking for ways to improve our service and we're grateful for this convenient road map that you provided in this review. Please accept our sincerest apologies for the issues with communication on our end and for not having your unit properly cleaned before you moved in. We wish you the very best with your current adventures and appreciate your time!
                                            Review Author Icon

                                            anonymous

                                            Resident 2017 - 2018

                                            7/3/2018

                                            I originally loved the racquet club with its previous owners. Great amenities and an awesome rent deal. The new owners, however, have only caused me headache after headache. I have been charged an extra $300 for the last 4 months and received no help when… See More >
                                              Manager

                                              7/5/2018

                                              The Racquet Club Apartments
                                              Taylor, the happiness of our residents means a great deal to us so we're disappointed to read your review. We'd certainly appreciate the opportunity to provide you with a better experience so please visit our office when you have a moment. We hope to speak with you soon and look forward to taking the necessary steps to make you happier at our community.
                                              Review Author Icon

                                              anonymous

                                              Resident 2017 - 2018

                                              6/11/2018

                                              One of the worst apartment complexes I have ever lived in. Extremely unprofessional staff, poor trash containment, and the roof to my unit was falling apart while I lived there with no maintenance personal ever coming to fix it after multiple times explaining the situation.… See More >
                                                Manager

                                                6/19/2018

                                                The Racquet Club Apartments
                                                Dear Resident, thank you for sharing your review. Our staff is committed to maintaining a comfortable environment for our residents, and sincerely apologize that you have felt the opposite. We would appreciate the opportunity to work towards a resolution and provide you with the best possible living experience. Please visit our office when you have a free moment.
                                                Review Author Icon

                                                resident_2020

                                                Resident 2015 - 2016

                                                4/30/2018

                                                I lived here a couple of years ago. I didn't have the best experience in the beginning but as my year went on it got better. The grounds were kept very nice looking, maintenance team was quick about getting to and repairing my work orders.… See More >
                                                  Manager

                                                  5/7/2018

                                                  The Racquet Club Apartments
                                                  Thank you for your 5-star review! We are delighted that your experience at The Racquet Club has continued to improve. Your recommendation means a great deal to us and we hope you continue to enjoy your stay with us!

                                                  Features & Amenities

                                                  Laundry
                                                  • Laundry On-Site
                                                  • Washer/Dryer
                                                  Pets
                                                  • Dogs Allowed
                                                    Restrictions: Aggressive dogs or any dog with a bite history will not be accepted.
                                                    Less Info
                                                    More Info
                                                  • Cats Allowed
                                                  Other
                                                  • Additional Storage
                                                  • Air Conditioner
                                                  • Amazon Hub Package Lockers
                                                  • BBQ and Picnic Area
                                                  • Balcony or Patio
                                                  • Breakfast Bar
                                                  • Business Center
                                                  • Carpet in Bedrooms
                                                  • Ceiling Fan
                                                  • Clubhouse
                                                  • Defined Dining Room
                                                  • Digital Moving Concierge
                                                  • Dog Park
                                                  • Drop Pendant Lighting
                                                  • Fitness Center
                                                  • Framed Mirros
                                                  • Free Weights
                                                  • Granite Countertops
                                                  • Hardwood Flooring
                                                  • High-Speed Internet
                                                  • Lake View
                                                  • National Relocation Program
                                                  • On-Site Maintenance
                                                  • Online Resident Services
                                                  • Pool
                                                  • Pre-qualified Renter's Insurance Available
                                                  • Premium Cabinetry
                                                  • Premium Fixtures and/or Hardware
                                                  • Private Community Lake
                                                  • Racquetball Court
                                                  • Recreation Room
                                                  • Resident Car Care Center
                                                  • Security Deposit Alternative Available
                                                  • Spa
                                                  • Spacious Closet
                                                  • Stainless Steel Appliances
                                                  • Sundeck
                                                  • Tennis Court
                                                  • Two-Inch Blinds Throughout
                                                  • Vaulted Ceilings
                                                  • Walk In Showers
                                                  • Woodburning Fireplace
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                                                  Leasing

                                                  Explore the endless possibilities and create memories that will last a lifetime at The Racquet Club Apartments. Embrace an active lifestyle with our top-notch sports amenities, including lighted tennis and an indoor racquetball court. Engage in friendly matches, refine your skills, or enjoy the thrill of the game. Step inside to discover spacious layouts, and stylish finishes, creating an inviting atmosphere that you'll be delighted to come home to. Rest, Relax, and Recharge at The Racquet Club Apartments.
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                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Friday: 10:00 AM - 06:00 PM
                                                  • Saturday: 10:00 AM - 05:00 PM
                                                  This community is managed by

                                                  Highmark Residential

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                                                  Questions & Answers (1)

                                                  Anonymous
                                                  Asked on: 07/22/2019
                                                  Q: Do you do credit checks ?

                                                  Frequently Asked

                                                  Based on 143 number of votes by renters, The Racquet Club Apartments is currently rated 3.1 out of 5 stars.
                                                  The Racquet Club Apartments is rated 2.6/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                  The Racquet Club Apartments is rated 3.4/5 stars in our renters maintenance survey, which is considered below average. The maintenance team is often slow to respond and does not always fully resolve issues.
                                                  The Racquet Club Apartments is rated 3.3/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                  The Racquet Club Apartments is rated 2.8/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                  The Racquet Club Apartments is rated 4/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                  The Racquet Club Apartments is rated 2.8/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                  Managers have responded to 100% of their community reviews in the past year.
                                                  Managers have replied within 3.92 days to their community reviews in the past year.
                                                  Highmark Residential
                                                  Dogs Allowed
                                                  Restrictions: Aggressive dogs or any dog with a bite history will not be accepted.
                                                  Cats Allowed
                                                  1 Bed, 1 Bath
                                                  2 Beds, 1 Bath
                                                  2 Beds, 2 Baths

                                                  Contact Property

                                                  The Racquet Club Apartments

                                                  March 2024

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                                                  The Racquet Club Apartments is a 500 - 1,047 sq. ft. apartment in Lexington in zip code 40515. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $884 - $2,505. Nearby cities include Nicholasville, Versailles, Wilmore, Georgetown, and Winchester.

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