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Chestnut Ridge

9601 Balsam Way, Louisville, KY 40299
45%
49
Reviews
45%
Apartment Rating
53%
City Average
01/02/14
Resident

I have been at this apartment for two years and it hasn't been that bad honestly. My complex is quiet for the most part but you do hear occasional kids that think it's okay to bounce balls up the stairs and… Full Review ▶

12/29/13
Resident

For my review, I'm going to walk you through a typical day at Chestnut Ridge, living on the 2nd floor of a three floor apartment building. It's 8 am, you worked until 3 am and are wanting to get a little… Full Review ▶

12/23/13
Resident

I have lived at Chestnut Ridge Apartments for the past 11 months. I have enjoyed living there! Obviously, like every other place you could live, there are minor problems, but they really try to do their best. We had a flooding… Full Review ▶

08/24/13
Resident

Welcome to the ghetto of Jeffersontown. If you've moved in here you are now part of this great community that enjoys blaring their music at all hours, screaming on the phone and/or in person, and smoking pot at all hours of… Full Review ▶

07/28/13
Resident

This complaint involves the overall lack of quality of management of this apartment complex, and my strong recommendation to other potential tenants to look elsewhere.First Complaint:The office staff does not adhere to their posted hours. The staff routinely leaves the office… Full Review ▶

Manager Response
05/23/13
Resident

I moved into these apartments last month and since then I have discovered that the walls are very thin. completely out of the control of the managers, just the way they were built. Other than that the apartment itself is in… Full Review ▶

Manager Response
05/21/13
Resident

I told the staff I would be completely honest so I will. I loved living there, there was a few problems like a racist neighbor who would get very drunk and yell racist or homophobic comments to everyone who passed. They… Full Review ▶

Manager Response
03/25/13
Resident

My wife and I moved into Chestnut Ridge last November after spending 30 years in a house. After four months I can say that I have no regrets. The apartment was clean, freshly painted, had new carpet and reasonably new appliances.… Full Review ▶

Manager Response
01/12/13
Resident

I moved here from Ohio in September and it was an adjustment to go from a house to an apartment. I have found this to be a safe place and everyone seems to abide by the rules in regards to noise.… Full Review ▶

Manager Response
01/11/13
Resident

I had a wonderful explerience living at Chestnut Ridge Apts. When I first went to look at the apartments; which I discovered through the apartment guide. I had told the manager that I had had bad experiences before and I wanted… Full Review ▶

Manager Response
01/11/13
Resident

This website isn't meant to be a forum to share your one bad experience and turn it into "the rule" for an apartment complex rather than the exception that it actually is. I've lived here for three years. The staff has… Full Review ▶

Manager Response
01/08/13
Resident

HORRIBLE PLACE TO LIVE unless you appreciate never being communicated to about anything, or if you love having your water shut off every week randomly while they are doing maintenance work. I would rather live in my car than at this… Full Review ▶

Manager Response
12/21/12
Resident

After reading a few reviews I felt the need to share my experience. People always write reviews when they are mad. I am writing this because I like Chestnut Ridge. When I moved in a little over 1 year ago the… Full Review ▶

Manager Response
12/20/12
Resident

My family and I moved in Chestnut Ridge Apt's in the summer of 2011 and about 2 months of living hear problems quickly started to arise. One evening my husband came home and went to use the sink but the water… Full Review ▶

Manager Response
12/04/12
Resident

I lived here 2011-2012 and enjoyed the apartment for the most part. The thing that bothered me the most was the pet policy. I have a dog and would take him on the same walk every time. I got a complaint… Full Review ▶

Manager Response
11/20/12
Resident

See review from 11/2012. After being here about a year, somethings have changed. I've noticed the management has shifted. Hopefully for the better, but I believe that change takes time .. I've noticed that it now often taks a few calls… Full Review ▶

Manager Response
10/12/12
Resident

RUN AWAY !!!!!!! Lied to re: lease options Hidden costs, that arent advertised, like required renters insurance. Dogs/ noise are insane after 10pm quiet time. Dont expect to get a good nights sleep, unless u sleep like the dead. There are… Full Review ▶

Manager Response
06/26/12
Resident

I moved here because some friends did and they seemed to enjoy it, this being said I regret my decision. It was terrible from the start, I called to politely ask if an apartment was available and was rudely told no.… Full Review ▶

Manager Response
06/18/12
Resident

This place blows. The only people who live here are drug dealers, drug addicts, immigrants, people who don not care about anything or anyone and the poor souls who get duped into moving here. The plumbing sucks per a conversation with… Full Review ▶

Manager Response
06/15/12
Resident

This is not a great place to live. The grounds and hallways are trashy--garbage bags are left in the hall and no one ever picks up after their pets and all the office staff will do is send out poorly written… Full Review ▶

05/29/12
Resident

This was the worst mistake ever they try blaming you for violations but can't prove it and threaten you with eviction. The apartments are dirty and falling apart even though they claim that they are fully renovated. The dog park is… Full Review ▶

Manager Response
05/09/12
Resident

I have lived at CR for 2 years. I am not renewing my lease for the following reasons : 1)The yearly increase in rent. It has gone up $120.00 per year. 2)The repeated need for repairs... yes the crack in the… Full Review ▶

Manager Response
05/07/12
Resident

I'm going to have to agree with EVERYTHING said below! Their apartments are way overpriced and the staff is ridiculous!!! You can hear everyone surrounding you and vice versa... I had a neighbor harassing Me for 6 MONtHS while with Chestnut… Full Review ▶

Manager Response
01/27/12
Resident

First of all, the cost to live here is significantly greater than is advertised. Water, sewer, and trash is an extra $40-45 per month. The electric bill this month was $135 because you can literally feel the wind coming through all… Full Review ▶

Manager Response
01/19/12
Resident

My wife and I had to find a place and move in under one week! We almost (and reluctantly) moved into a much larger complex nearby and we are so glad we decided to search again. Chestnut Ridge offered much better… Full Review ▶

Manager Response
12/30/11
Resident

At first my wife and i were worried about coming from North East ohio to Kentucky and searching for apartments. Just couldn't find a decent priced and good looking apartment until we found Chestnut Ridge. I was worried about it being… Full Review ▶

Manager Response
12/23/11
Resident

I have lived here for two months. For two months I have complained about the noisey neighbors upstairs. I have lost countless hours of sleep because they never sleep...and neither does their 3 year old. The child runs at all hours… Full Review ▶

Manager Response
11/21/11
Resident

The laundry mat is super nice and safe with key entry, along with the gym. The staff are great and helpful with anything you need. The leasing office is really nice, which I find to be a direct reflection of how… Full Review ▶

11/01/11
Resident

From the start, the management at Chestnut ridge has been excellent. We were moving here from Florida, and the office staff not only answered every question that we had, they also worked on their days off to get us into our… Full Review ▶

10/31/11
Resident

I have been pleasantly surprised with Chestnut Ridge apartments. The maintenance team has been wonderful. They are quick to respond to any maintenance request and fix the issue in a timely manner. The management is friendly and organized. They have gone… Full Review ▶

10/29/11
Resident

I just have to post something because these reviews are always from negative people, no one ever takes the time to give compliments only criticism. I live here now and have minimal complaints. Sure, the trash gets overloaded sometimes but that's… Full Review ▶

10/25/11
Resident

Unfortunately,I moved into this Complex in June of this year, since then there have been two break ins in our building, they have shut our water off twice without notice, we had to ask three times to get the graffiti on… Full Review ▶

08/18/11
Resident

These are not terrible apartments, but they are not great either. Office staff is nice and always helpful. Maintenance was in my apartment the day after I moved in fixing things that were wrong, but after that, it took a least… Full Review ▶

06/30/11
Resident

Everyone in the office is so nice and helpful. They answered all of my questions when I moved in and I love my new apartment! Full Review ▶

06/23/11
Resident

My daughter moved in this complex 3 mos ago and her apartment has flooded 4 times since! She has asked to be moved and they say they have no other apartments available. The place is trashy, you know like when you… Full Review ▶

06/09/11
Resident

I just recently renewed my lease and have entered into my second year at Chestnut Ridge. I am extremely happy here. My neighbors are great and so is the staff. Sure the grounds aren't the best but I see the maintenance… Full Review ▶

06/01/11
Resident

These apartments are HORRIBLE. The grounds are trashy from apartments being abandoned or from people getting evicted, the neighbors are noisy, and the maintenece crew is slow at fixing problems. Windows are being left open in hallways to allow all kinds… Full Review ▶

05/30/11
Resident

The office staff has been great since I first moved in. What can I say? I have not experienced that before. Normally, office staff is nice at first but they you kinda get shuffled under the rug while they take care… Full Review ▶

Manager Response
05/26/11
Resident

I do not recommend anyone moving here unless you're able to put up with dirty hallways, trash left in parking lots and hallways and ROACHES! Yes, ROACHES. The day that I signed my lease(hadn't moved in ANY furniture) on what I… Full Review ▶

03/30/11
Resident

I moved into my apartment in 2008 and I have no plans to move when my lease expires this Fall. My apartment is clean, maintenance requests are all taken care of within a couple days of calling, and the entire staff… Full Review ▶

03/08/11
Resident

I have lived in these apartments for 3 years and I have never had a problem. Any time I have ever called for anything they have always been very quick about the fix. I have never had a problem with any… Full Review ▶

02/25/11
Resident

Listen to the reviews. They are telling you the truth. Nothing but problems since I moved in a year ago. I can't wait til my lease is up, I gave super advanced notice that I was leaving this horrible place. There… Full Review ▶

12/21/10
Resident

I have lived at Chestnut Ridge for a few months now and I'm surprised by the negative reviews on this website. All of my apartment maintenance issues have been addressed quickly. Everything in my apartment is new (appliances, paint, flooring, cabinets,… Full Review ▶

11/11/10
Resident

My boyfriend and I were excited to find an apartment so close to work, and with such a reasonable price...we couldn't pass it up. We should have walked away in the beginning. Not only are the office staff snobby and rude,… Full Review ▶

10/01/10
Resident

if u are thinking of making chestnut ridge your home think again ..i have been here for 5 mo.and have been verry disapointed with my choice !mgmt staff seem verry willing to take your money but do nothing else .i have… Full Review ▶

08/08/10
Resident

I have lived in these apartments since May 2007, and have had problem after problem since then. Things were great...at first. The apartments have traded hands about four times since we've lived here so you can imagine not much has been… Full Review ▶

08/06/10
Resident

When I first came to Chestnut Ridge in 2009 I was a little more than skeptical. The management team was promoting the property based on the "upcoming improvements" that were due to start "any day." Dirty hallways, trash on the grounds,… Full Review ▶

06/18/10
Resident

I live here now...I the management and staff DO NOT do their jobs to the best of their ability...If asked to have something fixed it takes at least a month before the get to you..maybe most of the time you have… Full Review ▶

06/11/10
Resident

not at all happy with the management staff here, been here since last summer, still no weight room, pool still isnt open, due to failure to get permits in time and lifeguard. the lights in my hallway have been out for… Full Review ▶

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