When we moved in last year, we were looking for more space, good maintenance and a fair price. What I got was this: The day we signed the papers, they were very busy and it was raining and they seemed like they wanted to get thru dealing with us quickly. I regret signing the lease before seeing it. When we went to the apartment, the keys didn't work so we couldn't even see it. And, since it was after 5pm she said that she couldn't get keys until the next day. She didn't even offer to adjust the prorated rent for the next day or call someone to get new keys. She made sure to hold onto the rent though! Then, the next morning I go to get the keys and she says that something happened in the apartment that they needed to fix right away so she couldn't give me the keys until later that day. But she offered to give us a free accent wall. Finally after killing some time until late afternoon I finally got to see it. The layout was standard, nothing fancy - just a fireplace that eats up the gas! The kitchen cabinets were old and dirty inside. The range hood was still very very dirty and she just wrote it down, but never did anything about it. The carpet had lots of paint on it; apparently they have poor painters that don't know how to keep overspray off stuff. When someone uses the hall bath the sink makes an awful noise; the neighbors does it too cause you can hear it thru the wall. Not long after moving in I asked to have my leaking master sink fixed. They came in and said it was fine. I called several times and since they came out once and thought it was fine, they never came back out. To this day I still use that sink; I apologize to my downstairs neighbor if it causes a flood because I've only asked a dozen times to get it fixed. I also had a leak in my hallway; they came for that right away (YAY!) but then didn't return for 2 weeks until I called and told them the spot was dried out and was ready to repair. They finally "Repaired" it but now its cracked very badly and still has a huge water stain around it. I understand that life is not perfect, that things happen. But when they do happen, I expect to have the problems taken care of. Perhaps, instead of maintenace having all of those golf carts, they should get rid of those and use the money for maintenance or something pertaining to taking care of the residents better.

Rent is a reasonable price; however it's when you add on your utilities that things get costly. Since they use the RUBS system which means the whole building splits the costs, you pay a lot more than your fair share. Gas is expensive enough without having to share the costs with your entire building.

Lastly, at move in the office staff is very friendly and helpful. Once you move in, things change. They act as though dealing with or speaking with a resident is an incovenience and are more focused on getting new residents. That's great that they can lease the place up; however part of keeping your property full is trying to keep the current residents too.

Overall, I am only 50% satisfied and depending on what happens between now and renewal time determines if we choose to stay. I hate the thought of moving but if thats what it takes to be more satisfied and happy and taken care of, then that's what we'll do.

User Responses
From: aparker78	Date: 05/22/2007
I feel your pain. We had a bad experience also. We choice not to renew and moved just down the road to a much better place. We renewed here at the new place.

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