The day I was to move in I arrived with all of my belongings. When I was taken to my apartment it was filthy. The girl acted so surprised and said she would have to have someone to clean it. I had to wait all day in my car/drive around town until they could get someone to clean the place. Once I moved in I asked repeatedly to have a walk through as I noticed problem areas (stains on carpet, marks on walls) which did not really bother me, but I did not want to get charged for these things when I moved out. After several weeks she finally called me back and said it was not necessary to do a walk through. There were several problems that did need attention by maintenance which took several weeks for them to address.

One day in the summer I came home from work and my apartment was unbearably hot even though I had left the a/c on while I was at work. I put my hand up to the vent and noticed that hot air was blowing out. I contacted the office right away and told them the heat blowing out even though I had the a/c on. The maintenance staff did respond quickly, but could not fix the problem for over a month. They had to come to my apartment 5 different times before they finally discovered that the wires were crossed causing the heat to come on when the a/c was on. I am no handy man by any means, but wouldn t this be the first thing you check when someone tells you that the heater is running when they turn the a/c on' During this process the staff was very rude and indifferent each time I called. One lady even cut me off when I was telling her the problem for the 3rd time and said, "well we are all hot". Keep in mind this is in the middle of summer with 90 heat and my heater would be blowing all day while I was at work! They did give me 1/2 off rent for the next month, but I would much rather not have had to deal with this problem.

Currently I have been dealing with lost rent payments. This month, for the third month in a row, I got a late notice on my door. I have never paid my rent even close to late. I have always paid as soon as I get the bill (usually a week or two before it is due). The first two months, I had to make multiple phone calls to aimco and regional managers (staff at plainview NEVER return phone calls in a timely manner) to get the matter resolved. Last month I was assured by the regional manager, who was very nice and professional, that they would personally check my account to find the internet payment I make each month before they put another erroneous late payment in my door. This morning I had another late notice in my door. UNBELIEVABLE!!!!!!

Never in any area of life have I experienced such incompetence. If someone told me this story I would not believe it, but let me assure you that every word is true.

User Responses
From: yellozebra	Date: 07/10/2008
Sounds all too familiar with Plainview, I am afraid.
From: Anonymous	Date: 09/08/2008
I can completely believe your story. I have a similar one... I am waiting until it is resolved until I post all the details here, but I trust me when I say I feel your pain!!! I have been dealing with the aimco in Denver and STILL no resolution to my maintenance request that is now 6 weeks old. I finally emailed Wave3 this evening to ask the troubleshooter for help, as I seem to be getting no where on my own. I'm crossing my fingers that this will work.
From: Anonymous	Date: 10/28/2008
Did you ever get it resolved?

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