The Park at Hurstbourne Apartments
#17,567 #62 #133

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The Park at Hurstbourne Apartments

6000 Big Ben Drive, Louisville, KY 40291
(240 Reviews)
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Floor Plans & Pricing

Studio

Redbud ii

Studio, 1 Bath | 600 sq. ft.

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Redbud i

Studio, 1 Bath | 550 sq. ft.

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1 Bedroom

Willow - Upgraded

1 Bed, 1 Bath | 794 sq. ft.

3 Available Units

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Redwood ii

1 Bed, 1 Bath | 992 sq. ft.

3 Available Units

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Willow

1 Bed, 1 Bath | 794 sq. ft.

3 Available Units

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Elm

1 Bed, 1 Bath | 660 sq. ft.

2 Available Units

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Riverburch - Upgraded

1 Bed, 1 Bath | 855 sq. ft.

2 Available Units

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Riverburch

1 Bed, 1 Bath | 855 sq. ft.

1 Available Unit

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Redwood i

1 Bed, 1.5 Baths | 1,000 sq. ft.

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Cedar

1 Bed, 1 Bath | 690 sq. ft.

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Elm - Upgraded

1 Bed, 1 Bath | 660 sq. ft.

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Redwood ii - Upgraded

1 Bed, 1 Bath | 992 sq. ft.

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Cedar - Upgraded

1 Bed, 1 Bath | 690 sq. ft.

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2 Bedrooms

Magnolia i

2 Beds, 1.5 Baths | 978 sq. ft.

3 Available Units

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Pine

2 Beds, 1 Bath | 890 sq. ft.

3 Available Units

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Birch

2 Beds, 1.5 Baths | 895 sq. ft.

3 Available Units

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Magnolia ii

2 Beds, 1.5 Baths | 995 sq. ft.

2 Available Units

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Pine - Upgraded

2 Beds, 1 Bath | 890 sq. ft.

1 Available Unit

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Magnolia ii - Upgraded

2 Beds, 1.5 Baths | 995 sq. ft.

1 Available Unit

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Cypress

2 Beds, 2 Baths | 1,000 sq. ft.

1 Available Unit

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Magnolia i - Upgraded

2 Beds, 1.5 Baths | 978 sq. ft.

1 Available Unit

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Magnolia iii

2 Beds, 1.5 Baths | 941 sq. ft.

1 Available Unit

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Birch - Upgraded

2 Beds, 1.5 Baths | 895 sq. ft.

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Magnolia iii - Upgraded

2 Beds, 1.5 Baths | 941 sq. ft.

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3 Bedrooms

Cottonwood

3 Beds, 1.5 Baths | 1,210 sq. ft.

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Cottonwood - Upgraded

3 Beds, 1.5 Baths | 1,210 sq. ft.

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Dogwood

3 Beds, 2 Baths | 1,261 sq. ft.

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Hawthorne

3 Beds, 2.5 Baths | 1,707 sq. ft.

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Dogwood - Upgraded

3 Beds, 2 Baths | 1,261 sq. ft.

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Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

D-
D-

Renter Ratings

C+

Review Ratings

Noise

2.0

Grounds

3.0

Safety

3.0

Office Staff

3.0

Maintenance

3.0

Neighborhood

3.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

F

Number of reviews in the past 365 days

1

Manager’s Review Engagement

F

Percentage of reviews responded to

0.00%

Manager’s Review Reply Time

F

Average time to respond to reviews

N/A

View Community Timeline
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The Park at Hurstbourne Apartments Reviews

(236)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident 2022 - 2023

7/8/2023

Going downhill

When I moved in, the complex had a 3.8, almost 4 star rating. My apartment is cute, and maintenance typically responds within 24 hours (which is globally OK, but not soon enough for some issues). There has been only one family with teenagers running amuck… See More >
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    anonymous

    Resident 2021 - 2022

    11/14/2022

    Unacceptable

    More than a hand full of issues in the past but the 1st yr was decent even considering the on going maintenance issues we have had. Although we had consistent maintenance issues our building of previous residents seem to be pretty peaceful and considerate. Property… See More >
      Review Author Icon

      Wild Cat_F

      Resident 2022

      11/10/2022

      James is awsome

      James is amazing. He is very friendly and professional. I had an issue with the bug people and he was very compassionate and understanding and took care of the problem right away.. i can tell a difference since hes taken over the property . He… See More >

        Updated Review

        Review Author Icon

        ceesay.dam@gmail.com

        Resident 2014 - 2022

        3/12/2022

        I've been living here probably almost 10 years and I live here before that right now last 2 months I have the worst experience ever somebody lie to me say I have a cat in my apartment in Arden did charge me for it and… See More >
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          Betsb

          Resident 2021 - 2022

          3/3/2022

          I was amazed when I first seen this place. I was shown 2 apartments but not the one they planned on giving me. I paid rent and got my keys. And seen my apartment only after they received my money. It was just “good enough”to… See More >
            Review Author Icon

            anonymous

            Resident 2020 - 2021

            1/3/2022

            They only care about taking your money. They have roaches, mold, bed bugs, shootings all the time, apartment fires, car break ins, the hallways are nasty and there was a murder in one of the buildings. Crackheads sleep in the hallways and it is not… See More >
              Review Author Icon

              Bbkk22

              Resident 2021

              7/1/2021

              Where to begin on how AWFUL this place is! Let’s see: we signed a lease to pay one amount and then they decided to add on extra fees. They have ROACHES. They don’t come fix anything. When we moved in (IN MAY) there was a… See More >
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                anonymous

                prospectiveVisited 2021

                5/20/2021

                Was looking to get an apartment here and the experience sucked. The manager and the employees have bad attitudes. They give out a lot of misinformation and they are not professional and this goes all the way up the cain of command. I think the… See More >
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                  anonymous

                  Resident 2019 - 2021

                  4/2/2021

                  I moved in July 2019 and it's been miserable ever since. Even before Covid the pools are all closed, there's trash and dog feces everywhere. We hear gunshots randomly at all hours . We found large amounts of blood and pieces of human flesh all… See More >
                    Review Author Icon

                    dkopper921

                    Resident 2019 - 2020

                    3/27/2021

                    There was a "move-in special" that was not honored (I have a witness for this who was present when I signed the papers, but the gaslighting WAS REAL and they tried to insist that I "had not asked for clarification" and that "I misunderstood" and… See More >
                      Review Author Icon

                      anonymous

                      Resident 2018 - 2021

                      2/10/2021

                      we have lived here for nearly 3 years and the place is an absolute joke bordering on a nightmare. The hallways constantly smell of weed, there is dog poop everywhere, the office team are FAKE! They are nice while you are signing a year of… See More >
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                        anonymous

                        Resident 2021

                        1/19/2021

                        This whole apartment complex is a joke the apartments look nothing like the pictures on there site there old worn down with mold and infested with roaches some buildings infested with bedbugs currently waiting for my lease to be up to move and if you… See More >
                          Review Author Icon

                          anonymous

                          Resident 2020

                          1/3/2020

                          I'm on my third lease at the Park at Hurstbourne and while I have had some issues here and there (nothing out of the ordinary, or unmanageable) but every time something has happened I know it will immediately be resolved. The first day I came… See More >
                            Manager

                            1/8/2020

                            The Park at Hurstbourne Apartments
                            Hello! We are pleased to hear that you are happy with your home and enjoying the great amenities that Park at Hurstbourne has to offer! Our professional management team at Park at Hurstbourne thanks you for the great feedback. Let us know if there's anything else we can do to improve your living experience.
                            Review Author Icon

                            Vwillard

                            Resident 2020

                            1/3/2020

                            I have lived here going on 5 years now and the kids and I love it!! The area is beautiful, location is perfect and the amenities are amazing!! The assistant property manager Tamera is dedicated to making sure everyone is happy and treated fair. You… See More >
                              Manager

                              1/8/2020

                              The Park at Hurstbourne Apartments
                              Hello! Thank you for your kind words and compliments! Our ultimate goal is to make sure that your experience at our community is a great one. We will share your feedback with our teams in efforts of continually providing our customers with excellent service. Please, let us know how we can be of service in the future!
                              Review Author Icon

                              anonymous

                              Resident 2019

                              10/30/2019

                              I recently had to break my lease and move out due to a mold issue that was not addressed for two and a half months. I was constantly sick and at the doctors. Once I moved out I was on the mend in days!!! Management… See More >
                                Manager

                                11/1/2019

                                The Park at Hurstbourne Apartments
                                Our manager would really like to speak with you more regarding this matter. Please reach out to us at (502) 499-1114. We look forward to hearing from you. Thank you for your candor. We always welcome constructive feedback that will help us better serve our communities. We value our residents at Park at Hurstbourne and pride ourselves on customer service within our community. Our management team will be notified of the issues and will promptly remedy your concerns.
                                Review Author Icon

                                anonymous

                                Resident 2019

                                10/24/2019

                                The apartments are falling apart, and maintenance is lazy. I asked them to replace the air filter in my apartment, I came home a week later to see the air filter thrown in the middle of my living room. Bed bugs are a problem here,… See More >
                                  Manager

                                  11/1/2019

                                  The Park at Hurstbourne Apartments
                                  Hello! We would like to personally apologize for the unfortunate issues that you've experienced. We value your residency at Park at Hurstbourne and would like the opportunity to address your concerns. We strive for excellence and look forward to better serving you in future interactions. Please call, email or visit us so we may rectify your concerns promptly.
                                  Review Author Icon

                                  Mary_P340

                                  prospectiveVisited 2019

                                  3/9/2019

                                  Really not recomended this place can be your worst night mare I will never been living there the manager care about how looks outside but not inside she is not friendly at all except for the people who work there they are really profesional this… See More >
                                    Manager

                                    3/15/2019

                                    The Park at Hurstbourne Apartments
                                    Mary_p340, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We'd like the opportunity to discuss this with you. Please reach out to us at (502) 231-7887 at your earliest convenience to discuss how we can turn your experience into a positive one.
                                    Review Author Icon

                                    anonymous

                                    Resident 2015 - 2019

                                    2/14/2019

                                    The park at Hurstbourne was a great experience. I only moved because I am in the process of buying a home. April the Property Manager and Tamera the Asst. Mgr. are FANTASTIC. They really care about the residents and their enjoyment of their living conditions.… See More >
                                      Manager

                                      2/18/2019

                                      The Park at Hurstbourne Apartments
                                      Thank you for your kind words and this wonderful review! We're happy you found our staff to be so supportive during your experience here at Park at Hurstbourne. Thank you, and have a fantastic day!
                                      Review Author Icon

                                      anonymous

                                      Resident 2019

                                      2/8/2019

                                      I hate living here. Maintenance is a joke. The apartment is ------ trashy and there is always something wrong. It takes forever to get fixed. I witnessed a murder a few months ago. Management has changed three times. I have to watch my billing statement… See More >
                                        Manager

                                        2/11/2019

                                        The Park at Hurstbourne Apartments
                                        Thank you for providing your honest feedback. We assure you that we care about your residency and would like to discuss these concerns in person so that we may have a better understanding of your situation. We would like to rectify any issues you have so please contact our leasing office for assistance.
                                        Review Author Icon

                                        Resident 547308

                                        Verified Resident 2017 - 2018

                                        9/24/2018

                                        I have enjoyed being able to swim inside & outside. My neighbors are very nice. The office staff is outstanding. always friendly. I feel like this is my home. It is always clean and very well maintained. I really like living here.

                                          Manager

                                          10/28/2018

                                          The Park at Hurstbourne Apartments
                                          Thank you for the positive feedback; we appreciate you taking the time to provide us with a review and rating! We are happy that you are enjoying your home at Park at Hurstbourne. Please, let us know if there's anything else we can do to improve your living experience in our community.
                                          Review Author Icon

                                          Resident 545537

                                          Verified Resident 2016 - 2018

                                          9/19/2018

                                          My 2 years as a resident, I've seen several agents come and go...not understanding what the issue is. When I have repairs the maintenance crew do respond quickly. Needs for inviting landscaping to the entrance of apartment buildings and the hallway fixtures are outdated and… See More >
                                            Manager

                                            10/28/2018

                                            The Park at Hurstbourne Apartments
                                            Hello, Thank you for providing your honest feedback. We do not know if you are aware of this, but our team at Park at Hurstbourne has shifted into new management. We would love to assist you with any of your concerns with your home or our community. Please feel free to contact us at our front office for more information.
                                            Review Author Icon

                                            Resident 545485

                                            Verified Resident 2018

                                            9/19/2018

                                            Management is very friendly and helped me through the move in process. They listen to your concerns and answer any questions you have. The apartments are spacious and very nice. You can contact them and maintenance any time about anything you may be concerned about.

                                              Manager

                                              10/28/2018

                                              The Park at Hurstbourne Apartments
                                              Thank you for your kind words and compliments! Our ultimate goal is to make sure that your experience at our community is a great one. We will share your feedback with our teams in efforts of continually providing our customers with excellent service. Please, let us know how we can be of service in the future!
                                              Review Author Icon

                                              Resident 545482

                                              Verified Resident 2017 - 2018

                                              9/19/2018

                                              HAD SOME ISSUES OVER RENT PAYMENT THAT WERE NOT MY FAULT COST ME EXTRA MONEY SO I WOULD RECOMMEND THAT YOU WATCH YOUR PAYMENTS VERY VERY CLOSE THINGS HAVE GOTTEN BETTE SINCE I HAD THESE PROBLEMSI HOPE HIS HELPS

                                                Manager

                                                10/28/2018

                                                The Park at Hurstbourne Apartments
                                                We are sorry to hear that your experience was anything less than excellent. We would like to sincerely apologize if our customer service was not up to par and ensure that we will better service you in the future. We're excited to share that The Park at Hurstbourne is under new management with CF Real Estate Services. Please, contact our team directly so that we may work on the issues that you are experiencing at parkathurstbourne@cfres.com.
                                                Review Author Icon

                                                Resident 542092

                                                Verified Resident 2018

                                                9/12/2018

                                                Office puts double charges of things that I have no idea what they are . Office never responds to my emails. Still haven't taken my dog rent off. Always have to go up there to get things done! Tamra is however the BEST! But 1… See More >
                                                  Manager

                                                  10/28/2018

                                                  The Park at Hurstbourne Apartments
                                                  Thank you for your review as we value your feedback. The Park at Hurstbourne is now under new management with CF Real Estate Services and we would like the opportunity to address that issues that you are experiencing in hopes to turn your experience around. Please feel free to reach out to our team at the leasing office, call, or email us directly at parkathurstbourne@cfres.com.
                                                  Review Author Icon

                                                  Resident 541225

                                                  Verified Resident 2018

                                                  9/10/2018

                                                  It's has been poorly upkept and the remolding is a joke. The property is full of issues plumbimg, trash/lack of maintenance, and leaking roofing. Got roped into a lease with fals promise and will be leaving ASAP. Caution!

                                                    Manager

                                                    10/28/2018

                                                    The Park at Hurstbourne Apartments
                                                    Thank you for the honest review. Our team at Park at Hurstbourne has recently shifted under new management and would like to resolve any present or future issues you have with your home. Please contact us through email or visit us during our office hours.

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    • Washer/Dryer Connections
                                                    Pets
                                                    • Dogs Allowed
                                                      Fee: $250. Rent: $25. Pet Limit: 2. Comments: Breed restrictions apply, fee per pet
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Fee: $250. Rent: $25. Pet Limit: 2. Comments: Breed restrictions apply, fee per pet
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Air Conditioner
                                                    • Balcony or Patio
                                                    • Bark Park
                                                    • Brushed Nickel Finishes and Light Fixtures Available
                                                    • Business Center
                                                    • Ceiling Fan
                                                    • Clubhouse
                                                    • Convenient to Fern Creek Park
                                                    • DishWasher
                                                    • Fireplace
                                                    • First Floor Apartment
                                                    • Fitness Center
                                                    • Full Upgrade in One Bedroom
                                                    • Full Upgrade in Studio
                                                    • Full Upgrade in Three Bedroom
                                                    • Full Upgrade in Two Bedroom
                                                    • Hardwood Flooring
                                                    • Microwave
                                                    • New Upgraded Countertops Available
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Online Payments Accepted
                                                    • Package Receiving Service
                                                    • Partial Upgrade in One Bedroom
                                                    • Partial Upgrade in Two Bedroom
                                                    • Pet-Friendly Community
                                                    • Playground
                                                    • Pool
                                                    • Premium Cabinetry
                                                    • Prior Renovation in One Bedroom
                                                    • Prior Renovation in Three Bedroom
                                                    • Prior Renovation in Two Bedroom
                                                    • Recreation Room
                                                    • Refrigerator
                                                    • Se Habla Espanol
                                                    • Sports Court
                                                    • Stainless Steel Appliances
                                                    • Third Floor Premium
                                                    • Walk In Closets
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                                                    Leasing

                                                    Make Your Home a Statement for Modern Living Looking for a new home? Come to Park at Hurstbourne and see our modern one, two, and three bedroom apartments for rent in Louisville, KY. Our open floor plans guarantee you ll find a style you love. The moment you step into one of our apartment homes, you ll notice the attention to detail in every corner, such as stainless-steel appliances* and the new countertops*. No matter which layout catches your eye, each comes with a private patio or balcony for you to enjoy the views of our impeccably maintained community. For added comfort, be sure to check out our upgraded apartments that come with hardwood flooring, gas fireplaces, brushed nickel finishes, and a lot more. *In select apartment homes. Community Perks If you think you ve seen it all, just wait. Steps from your front door, many opportunities for recreation and relaxation are waiting for you. Keep the change and save the trip to the laundromat with our laundry facility. Work on your side hustle in our business center. Lounge and relax in our swimming pools. Do you like soccer? Maybe basketball? Do you enjoy doing some laps in the pool or working out in the gym? As a Park at Hurstbourne resident, there is nothing you can t do.
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    YMP Real Estate Management

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                                                    Communities
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                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 02/11/2018
                                                    Q: Gas or Electric washer/dryer hookups?

                                                    Frequently Asked

                                                    Based on 240 number of votes by renters, The Park at Hurstbourne Apartments is currently rated 3 out of 5 stars.
                                                    The Park at Hurstbourne Apartments is rated 3/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                                                    The Park at Hurstbourne Apartments is rated 3/5 stars in our renters maintenance survey, which is considered below average. The maintenance team is often slow to respond and does not always fully resolve issues.
                                                    The Park at Hurstbourne Apartments is rated 2/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    The Park at Hurstbourne Apartments is rated 3/5 stars in our renters safety survey, which is considered below average. The complex has significant safety concerns that need immediate attention.
                                                    The Park at Hurstbourne Apartments is rated 3/5 stars in our renters neighborhood survey, which is considered below average. The complex is located in a neighborhood with significant safety or desirability concerns, with few access to local attractions and services.
                                                    The Park at Hurstbourne Apartments is rated 3/5 stars in our renters staff survey, which is considered below average. The staff is often unresponsive and not fully helpful in addressing resident needs.
                                                    YMP Real Estate Management
                                                    Dogs Allowed
                                                    Fee: $250
                                                    Rent: $25
                                                    Pet Limit: 2
                                                    Comments: Breed restrictions apply, fee per pet
                                                    Cats Allowed
                                                    Fee: $250
                                                    Rent: $25
                                                    Pet Limit: 2
                                                    Comments: Breed restrictions apply, fee per pet
                                                    1 Bed, 1 Bath
                                                    1 Bed, 1.5 Baths
                                                    2 Beds, 1 Bath
                                                    2 Beds, 1.5 Baths
                                                    2 Beds, 2 Baths
                                                    3 Beds, 1.5 Baths
                                                    3 Beds, 2 Baths
                                                    3 Beds, 2.5 Baths
                                                    Studio, 1 Bath

                                                    Check Availability

                                                    The Park at Hurstbourne Apartments

                                                    March 2024

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                                                    The Park at Hurstbourne Apartments is a 550 - 1,707 sq. ft. apartment in Louisville in zip code 40291. This community has a 1 - 3 Beds, 1 - 2.5 Baths Nearby cities include Okolona, Jeffersontown, Hillview, Fairdale, and Jeffersonville.

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