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Royal Crest Estates
50 Royal Crest Dr, North Andover, MA 01845
18%
06/15/12
3 User Responses

MAINTENANCE: I have not been fair with assessment of the onsite maintenance department. Below is the job description of a Service Manager, taken from the Aimco.com site. I can only imagine what they go through on a daily basis. It's very simple really - pay your people and treat them with respect. I venture to guess neither is the case.


At Aimco, being a Service Manager is more than just technical concerns like energy management, HVAC systems, mechanical, plumbing, security or the apartment grounds; it s about the people, the residents and your service team. As a Service Manager, you don t mind the occasional hands-on work replacing a hot water heater or repairing damaged drywall.
Responsibilities
As a service manager, you are responsible for the appearance and working order of individual apartments, exterior and common areas. While you are an experienced in construction and management, you are just as comfortable working through a schedule or a budget as replacing a hot water tank. While the size of the property determines your day to day tasks, with smaller properties requiring more hands on work, at the end of the day you are responsible for both resident satisfaction and your team s success. In this maintenance management role, you:

Manage budgets and schedules Follow up on customer service issues to ensure resolution

Work directly with residents and team members to diagnose, assess and repair maintenance needs
Requirements
In addition to your technical experience with construction, electrical, HVAC and mechanical systems and their maintenance and repair, you have a proven customer service and leadership skills. While you know your way around hand tools and power tools, you have demonstrated experience including:

HVAC certified

Experience managing budgeting, scheduling and staffing within construction, mechanical, HVAC, electrical and/or plumbing

Excellent communication skills demonstrating verbal and written expression, active listening and ability to interact with residents and team members

Proven knowledge and application of pertinent codes, laws and regulations

Experience operating computer systems for property operations, finance and service tickets

Willingness to work on call (rotating pager) and non-traditional hours including nights, weekends and holidays

Ability to move heavy equipment and machinery
Benefits
Aimco offers attractive total compensation packages designed to recognize and reward performance at the individual, team and company levels. We start with a competitive base salary and add bonus opportunities and benefit choices topped off with:

Consumer discounts including Aimco apartment discounts and other vendors

Employee stock purchase plans

Opportunities for professional development and career growth

Opportunities for recognition and personal development
When you join Aimco, you receive a winning total compensation formula. (Some benefits may not apply to team members who are subject to collective bargaining or who are part time)

Last Updated: 08/01/12
08/11/12bookert79
because community manger changes more here than the boys at jersey shore bring in girls.
06/25/12anonymous
Marsha, With all due respect, I never mentioned parking or noise as issues. I have visited the office frequently and recently. Who is our Community Manager at this time? From what I have come to understand that changes have been made within that dpt./grp. All attempts on my part to talk to or meet the Community Manager, have gone unanswered.
06/24/12CommunityManagementTeam
Hello Anonymous, I am very sorry to hear that your experiences at Royal Crest Estates Apartments are unsatisfactory. We appreciate you sharing your concerns as this is where we can evaluate items mentioned such as parking and noise. We value your opinion and I will be sure to address your concerns with our community management team. Please remember that the community management team has an open door policy and ask that all concerns be addressed in person, so that we can expedite any services needed to make your stay at Royal Crest Estates feel more like your home. Thanks again for your comments, please feel free to call me at your earliest convenience so that I may assist you with your concerns and service requests at 866-740-9774 or email us at sscsupport@aimco.com. Have a wonderful week! Marsha

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