I lived at Rosemeade for one year. I only stayed that entire year because lease breaking is a lot of work and extra time for the tenant, and it can be difficult to rent again after breaking a lease, no matter how valid the reason.

My problems at Rosemeade were many. My apartment was an annoying series of maintenance problems. I was patient about all of them except one: I was without adequate heat in my apartment before a three day weekend in the winter. I could see my breath in my apartment, and pipes were frozen, despite having the thermostat at 80 for over 24 hours. After the third trip by maintance without success, I visited the office manager in hopes of a speedy resolution to this. In my entire life, I have never been treated as disrespectfully as she treated me that day.

The office manager said that she did not consider the lack of heat an emergency and that I should not come in on a Friday and expect her to consider my problem hers. I had merely wanted to ask what her plan was about my heating problem in the event it did not get fixed by onsite maintanance that day. Although I was angry by her initial response, I calmly explained that lack of heat is an emergency by law, and that she technically had 24 hours to fix it. I was in her office for two hours while she told me to install thermostats so I knew the temperature (it couldn't be that cold,she said), while she told anecdotes about people who might have turned off their heat (and implied that I must have done that for it not to be working), and told me repeatedly what the temperature outside was. I, at every moment she took a breath, calmly told her that I was not concerned about these items she was telling me, but just concerned about how she was going to ensure that my heater worked adequately enough to heat my apartment. She finely gave up with her extra chatter and said she didn't like my tone, my attitude, and my behavior. I said that was fine,she was allowed to not like me, (although all I had done every time she tried to change the subject from the heat was to remind her why I was there), but I cared about my heater working enough to heat my apartment to the temperature I set the thermostat to,which is what, as manager, she needed to carry out. She then decided to escort me out of her office, and told me that the lack of heat in my apartment was not considered an emergency,and that she was not worried about it.

I had to call the town clerk to get them to take action. In the end, the weather got temporarily warmer the next day so the heater was able to keep the temperature well, and they considered that fixed. The problem was that the heaters could not keep up with the loss of heat on cold days due to poor insulation in the complex. The next cold bluster, I bought a space heater so I didn't have to deal with the manager again. My heating bill actually went down by $100 that month (the heaters never actually turned on since the space heater heated the apartment so well), and my apartment was 70.

However, the complete disregard for others that the manager showed towards tenants was apparent. She insulted me for demanding that she follow the provisions of the lease and Massachusetts law.

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