The Apartments at Charles Plaza
#16,276 #104 #571

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The Apartments at Charles Plaza

222 North Charles Street, Baltimore, MD 21201
(423 Reviews)
$1,051 - $3,337/mo
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Floor Plans & Pricing

Studio

39 West Lex Studio

Studio, 1 Bath | 515 - 582 sq. ft.

$1,249 - $1,875

10 Available Units

See Floor Plan Details

Charles Towers Studio

Studio, 1 Bath | 530 sq. ft.

$1,153 - $1,740

3 Available Units

See Floor Plan Details

Charles Towers Studio Den

Studio, 1 Bath | 610 sq. ft.

$1,051 - $1,715

See Floor Plan Details

39 West Studio Penthouse

Studio, 1 Bath | 572 sq. ft.

$1,534 - $2,235

See Floor Plan Details

1 Bedroom

Charles Towers 1 Bed 1 Bath

1 Bed, 1 Bath | 615 - 1,000 sq. ft.

$1,236 - $1,907

7 Available Units

See Floor Plan Details

Park Charles 1 Bed 1 Bath

1 Bed, 1 Bath | 725 - 780 sq. ft.

$1,372 - $2,069

4 Available Units

See Floor Plan Details

39 West Lex 1 Bed 1 Bath

1 Bed, 1 Bath | 611 - 814 sq. ft.

$1,458 - $2,232

4 Available Units

See Floor Plan Details

Charles Towers 1 Bed 1 Bath Den

1 Bed, 1 Bath | 859 sq. ft.

$1,430 - $2,030

See Floor Plan Details

39 West Lex 1 Bed 1 Bath Penthouse

1 Bed, 1 Bath | 1,102 sq. ft.

$1,600 - $3,337

See Floor Plan Details

2 Bedrooms

Park Charles 2 Bed 2 Bath

2 Beds, 2 Baths | 1,060 - 1,140 sq. ft.

$1,642 - $2,501

10 Available Units

See Floor Plan Details

Charles Towers 2 Bed 1 Bath

2 Beds, 1 Bath | 1,000 sq. ft.

$1,506 - $2,197

7 Available Units

See Floor Plan Details

Charles Towers 2 Bed 2 Bath

2 Beds, 2 Baths | 1,000 sq. ft.

$1,616 - $2,299

1 Available Unit

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39 West Lex 2 Bed 2 Bath

2 Beds, 2 Baths | 882 sq. ft.

$1,717 - $1,754

See Floor Plan Details

Charles Towers 2 Bed Penthouse Den

2 Beds, 2 Baths | 1,450 sq. ft.

$1,831 - $2,636

See Floor Plan Details

39 West Lex 2 Bed 2 Bath Penthouse

2 Beds, 2 Baths | 1,331 sq. ft.

$2,258 - $3,212

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

D
D

Renter Ratings

B

Review Ratings

Noise

4.0

Grounds

3.0

Safety

4.0

Office Staff

3.0

Maintenance

2.0

Neighborhood

4.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

F

Number of reviews in the past 365 days

1

Manager’s Review Engagement

F

Percentage of reviews responded to

0.00%

Manager’s Review Reply Time

F

Average time to respond to reviews

N/A

View Community Timeline
View Community Timeline

The Apartments at Charles Plaza Reviews

(417)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident 2023

12/12/2023

Quality of Life!

Price is right, but although this is a no smoke building - the smell of weed comes through the vents from neighbors. Managementreports they will address but nothing is done. If you have asthma or get headaches from the smell of weed, do not plan… See More >
    Review Author Icon

    anonymous

    Resident 2021 - 2022

    8/14/2022

    Worst experience of my life

    At first glance, the high ceilings, natural lighting, and swanky décor sprucing up the lobby of Charles Towers presents it as a regal, attractive, and opulent residence. Don’t be fooled by this façade. As soon as you press the elevator ‘up’ button to depart the… See More >
      Review Author Icon

      anonymous

      Resident 2015 - 2021

      5/24/2021

      DO NOT MOVE INTO CHARLES TOWERS! I never thought I would write a bad review about this place, but here we are. THE MANAGEMENT here used to be very polite,professional, and efficient. This new management is byfar THE WORST ive ever had to deal with.… See More >
        Manager

        5/25/2021

        The Apartments at Charles Plaza
        Thank you for sharing your experience with Charles Towers Apartment Homes. We appreciate you taking the time to leave a review and are so sorry to hear that you are not enjoying your experience living in our community. We strive to make sure all of our residents are comfortable and enjoy our apartment homes. Please contact our Community Relations Department at communityrelations@smcmail.com so we can address your concerns.
        1.0(1 rating)
        Review Author Icon

        anonymous

        Resident 2016 - 2021

        5/16/2021

        I have lived here for several years under prior management with no issues. Recently there has been new management and it is absolutely disgraceful how this management is running the building. They have sent 22 emails since April stating that the HVAC air conditioning will… See More >
          Manager

          5/18/2021

          The Apartments at Charles Plaza
          Thank you for sharing your experience with the Charles Towers Apartment Homes. We thank you for bringing this to our attention and welcome suggestions. Please feel free to speak with your community team or reach out to our Community Relations Department at communityrelations@smcmail.com to address your concerns further.
          Review Author Icon

          anonymous

          Resident 2020

          11/10/2020

          I moved into Park Charles a few months ago. The building is as a chill vibe, the neighbors are nice the staff is friendly and its in a great neighborhood. The only downspout is the forced air issue. The management decides when yo switch from… See More >
            Manager

            11/13/2020

            The Apartments at Charles Plaza
            Thank you so much for sharing your experince with Park Charles Apaprtment Homes. We take satisfaction in providing an enjoyable living experience and are glad to hear that you enjoy living in the community. We also welcome suggestions to better your experience so please feel free to contact our Community Relations Department at communityrelations@smcmail.com to provide any that you may have!
            Review Author Icon

            anonymous

            Resident 2014 - 2020

            5/13/2020

            The staff is rude if you question them on the policies. They did not try to maintain safety for residents during COVID-19 instead opting to do filter changes and telling residents to go to another room while they did the filter changes. They conveniently ran… See More >
              Review Author Icon

              anonymous

              Resident 2018 - 2020

              2/4/2020

              New management has been absolutely incompetent when it comes to resolving tenant complaints. I have been having heavy smoke issue related to neighbors smoking for the past 4 months- brought up to Tiffen several times and she never did anything productive. She's not only dismissive… See More >
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                anonymous

                Resident 2020

                2/1/2020

                God, I am so annoyed with this place. I was fairly happy moving here at first, until I realized what unit I was in. I live right next to the laundry room/trash chute. In my unit, I can hear trash being thrown down throughout the… See More >
                  Review Author Icon

                  anonymous

                  Resident 2017 - 2019

                  11/14/2019

                  Last year I would have given this 5 stars hands down. But management changed and it is NOT for the better! It used to feel like family. Very safe, they knew who belonged and who didn't. I knew them all by name and chatted when… See More >
                    Manager

                    11/26/2019

                    The Apartments at Charles Plaza
                    Thank you for sharing your experience with our Park Charles Apartment Homes. We are so sorry to hear that your experience has not been pleasant for you recently, but we do thank you for being a resident. We strive to make sure your experience is exceptional while living in any of our communities. Please contact our Resident Services Team at communityrelations@smcmail.com so that we can discuss your experience further.
                    Review Author Icon

                    anonymous

                    Resident 2017 - 2019

                    7/27/2019

                    Don't move here!!!! I've had issues from day 1. Biggest complaint... the pool has been closed "for repairs" for three weeks, and management has done nothing! Several residents have reported they haven't seen anyone making repairs. If you want someplace that fixes things in your… See More >
                      Manager

                      7/31/2019

                      The Apartments at Charles Plaza
                      Thank you for sharing your experience at the Apartments at Charles Plaza. We thank you, for being a resident and we sincerely apologize for any inconvenience that the closing of the pool has caused you. Please rest assured, we are working diligently below the pool surface to resolve a major leak. Due to flooding caused by the leak and safety concerns, the pool will have to remain closed until we are able to fully diagnose the leak and are able to make the repairs. You may contact our Community Relations Department at communityrelations@smcmail.com to further discuss these issues or address any additional questions you may have.
                      Review Author Icon

                      anonymous

                      Resident 2018 - 2019

                      7/19/2019

                      One of the worst experiences I had when renting an apartment. Staff is unresponsive and never treated me and my roommate with respect. Building is old and had to deal with many maintenance issues like water not running every 2 weeks, A/C or heat not… See More >
                        Manager

                        7/25/2019

                        The Apartments at Charles Plaza
                        Thank you for sharing your experience with the Apartments at Charles Plaza. We are so sorry to hear that your experience living in the Charles Towers apartment building was not enjoyable for you. Please contact our Community Relations Department at (800) 900-9439 to further discuss this.
                        Review Author Icon

                        Mohamad_D

                        Resident 2018 - 2019

                        7/18/2019

                        The location is good but other than that, it is way over priced for the services they provide. I have had a leak in my apartment for almost 4 weeks now and they still can't fix it. When it rains, it leaks into my place… See More >
                          Manager

                          7/25/2019

                          The Apartments at Charles Plaza
                          We are so sorry to hear that your experience has not been the most pleasant but we do thank you for being a resident and sharing your experiences with The Apartments at Charles Towers Plaza. We are glad to hear that you enjoy the location with Charles Towers apartment building being in the heart of downtown Baltimore. Please feel free to contact our Community Relations Department at (800) 900-9439 so we can address any issues and accommodate your housing needs.
                          1.0(1 rating)
                          Review Author Icon

                          anonymous

                          Resident 2018 - 2019

                          5/15/2019

                          Welcome to Weedville!! If you are looking for a place to smoke cigarettes or weed. You have come to the right place. Even if you do not smoke, please expect it to filter through the hall and vents and come into your apartment. We made… See More >
                            Review Author Icon

                            anonymous

                            Resident 2004 - 2019

                            5/2/2019

                            Charles Towers is a mixed bag unfortunately. I'll start with the cons and go to the pros. The con (and it is a big one). The back office staff, particularly one or two people, are incredibly incompetent. They are disorganized, unable to track requests or… See More >
                              Review Author Icon

                              Matthew B.

                              Resident 2018 - 2019

                              4/16/2019

                              I have lived at Charles Towers for a year and it has fully met all of my expectations. All the staff are friendly helpful and professional. Maintenance is done quickly and effectively. Noise levels are low, but I expected city living to have some noises,… See More >
                                Manager

                                4/17/2019

                                The Apartments at Charles Plaza
                                Thanks, so much, for the positive review, Matthew!
                                Review Author Icon

                                Dina Diteman

                                Resident 2018

                                10/5/2018

                                Park Charles has EXCEEDED our expectations for an apartment community. CAJ & HASSAN along with the entire Park Charles staff have gone above and beyond. We work with so many apartment communities and have NEVER received such willingness to assist us in our move and… See More >
                                  Manager

                                  10/5/2018

                                  The Apartments at Charles Plaza
                                  Hello Dina, Thank you so much for sharing your experience at Park Charles. We do our best to ensure that residents enjoy a wonderful living experience at our community. We can't say enough about your recent review. We truly appreciate that you gave such a detailed experience. The team at Park Charles works hard to make our residents' stay, a wonderful experience. Thank you once again. Best Regards, Rob
                                  Review Author Icon

                                  anonymous

                                  Resident 2018

                                  9/17/2018

                                  I've been living at Charles Towers for the last 5 months, and my experience so far has been amazing! Charles Towers provides the convenience that I'm looking for. I work within walking distance of the building, so I don't have to worry about finding a… See More >
                                    Manager

                                    9/18/2018

                                    The Apartments at Charles Plaza
                                    Thank you so much for taking time to share your experience about Charles Towers. We are happy that you are happy living with us! Tera
                                    Review Author Icon

                                    kmkelley88

                                    Resident 2014 - 2018

                                    9/10/2018

                                    Location is unsafe. I have been mugged walking home. Several other residents have been mugged walking home. "Dog park" is no more than a strip of grass in the middle of a busy intersection. Garage is not located in the same building which makes loading… See More >
                                      Manager

                                      9/20/2018

                                      The Apartments at Charles Plaza
                                      Thank you for your review regarding the 39 West Lexington Apartment Homes. It appears that you are experiencing a few different concerns. We would like to address them with you directly in order to gather all of the necessary information in order to work towards a mutually beneficial resolve. Please contact our Community Relations Department at (800) 900-9439 or by email: communityrelations@smcmail.com to discuss these concerns and any further questions you may have. Best regards, Alicia Martin
                                      Review Author Icon

                                      anonymous

                                      Resident 2018

                                      8/27/2018

                                      Just a quick warning.. if you look at the dates of reviews being left here a lot of them are dated around the times of the Charles towers parties. They buy their reviews! I know this because I've won gift cards from them for leaving… See More >
                                        Manager

                                        9/20/2018

                                        The Apartments at Charles Plaza
                                        We strive to ensure a wonderful experience for all residents so please accept our sincere apologies for the way you feel. While we could not come across any information to substantiate claims alluded to in your review, we hope your living situation is much better as we wish you the very best in all endeavors. You may contact our Community Relations Department at (800) 900-9439 or by email: communityrelations@smcmail.com to discuss any further questions, concerns and/or suggestions. Best regards, Alicia
                                        1.0(1 rating)
                                        Review Author Icon

                                        anonymous

                                        Resident 2014 - 2018

                                        8/24/2018

                                        Beware of moving into any Southern Management Apartment. They were initially pleasant while moving in and living in this community; however, after I moved out, management kept coming up with additional fees that they made me responsible for. First it was to replace the carpet… See More >
                                          Manager

                                          9/20/2018

                                          The Apartments at Charles Plaza
                                          Thank you for your review. Management welcomes all feedback from our past, current and future residents. Feel free to contact our Community Relations Department at (800) 900-9439 or by email: communityrelations@smcmail.com to discuss these concerns and any further questions you may have. Best regards, Alicia Martin
                                          Review Author Icon

                                          anonymous

                                          Resident 2017 - 2018

                                          8/14/2018

                                          Moving from the west coast I really needed to find an apartment where I felt safe and comfortable moving to a big city like Baltimore. Park Charles is all that and more. The staff is unbelievably welcoming and and friendly. They make a point to… See More >
                                            Manager

                                            8/17/2018

                                            The Apartments at Charles Plaza
                                            Hello, Thank you for sharing your experience at Park Charles. We do our best to ensure that residents enjoy a wonderful living experience at our community. We are happy that those efforts are working. "Our residents live where we work." We take pride in making sure you are happy. We truly appreciate that you gave such a detailed experience. T Thank you once again. Best Regards, Rob Black, Jr.
                                            Review Author Icon

                                            anonymous

                                            Resident 2015 - 2019

                                            4/23/2019

                                            AVOID AT ALL COSTS !!! Here's a list of WHY !! 1). #2 of 3 computers in the " Bus. Ctr ". have been broken x over 6 weeks-just late last week 1 has been repaired the other still does not work ! They don't… See More >
                                              Manager

                                              8/2/2018

                                              The Apartments at Charles Plaza
                                              Thank you so much for sharing your experience and sentiments. We continuously strive for excellence and this is definitely a situation for which we would have preferred a much more positive outcome. We truly apologize for the way you feel. Please contact the Resident Services Center so that we may provide an appropriate response to any questions or concerns you may have. You may also contact our Community Relations Department at (800) 900-9439 or by email: communityrelations@smcmail.com. Best regards, Alicia Martin
                                              Review Author Icon

                                              wildkarmy

                                              Resident 2018

                                              5/1/2018

                                              I have been living in downtown Baltimore for the past 11 years but only recently moved to Park Charles. This is a great place to call home: very convenient location downtown, clean and spacious apartments, beautifully kept grounds, safe neighborhood, underground garage, free shuttle, grocery… See More >
                                                Manager

                                                5/1/2018

                                                The Apartments at Charles Plaza
                                                Thank you for sharing your experience at Park Charles. We strive to ensure that our residents have a wonderful experience at our community and we are glad to know that our efforts are working. The team prides itself on delivering exceptional customer service. It means a great deal that you took the time to share some of the things that we are doing right. We will continue to do our best to exceed your expectations. Best Regards, Rob Black, Jr.
                                                Review Author Icon

                                                anonymous

                                                Resident 2009 - 2017

                                                12/8/2017

                                                I lived in the Park Charles apartments for almost ten years and would still be living there if not for having to relocate for school. The staff was always very friendly and professional, all maintenance requests were completely in a timely manner and very well.… See More >
                                                  Manager

                                                  12/11/2017

                                                  The Apartments at Charles Plaza
                                                  Thank you for sharing your experience at Park Charles. We strive to ensure that our residents have a wonderful experience at our community and we are glad to know that our efforts are working. It means a great deal that you took the time to share some of the things that we are doing right. We will continue to do our best to exceed your expectations. Best Regards, Rob Black, Jr.
                                                  Review Author Icon

                                                  ChuChu12345

                                                  Resident 2014 - 2017

                                                  11/8/2017

                                                  Amazing apartment homes, great service and I love the staff . Living in downtown is great some areas further are not at nice however where we are located makes it feel secure and I can walk my dog right behind the building .

                                                    Manager

                                                    11/13/2017

                                                    The Apartments at Charles Plaza
                                                    Thank you for sharing your experience at 39 West Lexington. We strive to ensure that our residents have a wonderful experience at our community and we are glad to know that our efforts are working. It means a great deal that you took the time to share some of the things that we are doing right. We will continue to do our best to exceed your expectations. Regards, Rob Black, Jr.

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    • Washer/Dryer
                                                    Parking
                                                    • Garage
                                                    Pets
                                                    • Dogs Allowed
                                                      Restrictions: Call for details. Pet Limit: 2. Comments: Dogs
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Restrictions: Call for details. Pet Limit: 2. Comments: Cats
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • 24-Hour Fitness Center
                                                    • All Credit Considered
                                                    • Business Center with Printing
                                                    • Ceiling Fan
                                                    • Complimentary Shuttle to JHH and UMMC
                                                    • Courtyard
                                                    • DishWasher
                                                    • Disposal
                                                    • Dog Park
                                                    • Front Desk with Concierge Services
                                                    • Furnishings Available
                                                    • Gated Access
                                                    • Guest Room
                                                    • Library
                                                    • Microwave
                                                    • On-Site ATM
                                                    • On-site Convenience Store
                                                    • On-site Courtesy Officer
                                                    • On-site Dry Cleaning
                                                    • Onsite Food Court
                                                    • Package Receiving Service
                                                    • Public Transportation
                                                    • Resident Lounge
                                                    • Stainless Steel Appliances
                                                    • View
                                                    • Walk In Closets
                                                    • Wi-Fi in Common Areas
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                                                    Leasing

                                                    Located in the heart of downtown Baltimore, The Apartments at Charles Plaza offers the perfect blend of luxury and convenience. Choose between three unique buildings (39 West Lexington, Park Charles and Charles Towers), each with its own special array of amenities and features. Having so many incredible options ensures you ll find the custom living experience you're looking for.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 05:30 PM
                                                    • Saturday: Closed
                                                    This community is managed by

                                                    Southern Management

                                                    D
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                                                    Communities
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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 423 number of votes by renters, The Apartments at Charles Plaza is currently rated 3.7 out of 5 stars.
                                                    The Apartments at Charles Plaza is rated 3/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                                                    The Apartments at Charles Plaza is rated 2/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    The Apartments at Charles Plaza is rated 4/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    The Apartments at Charles Plaza is rated 4/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                    The Apartments at Charles Plaza is rated 4/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    The Apartments at Charles Plaza is rated 3/5 stars in our renters staff survey, which is considered below average. The staff is often unresponsive and not fully helpful in addressing resident needs.
                                                    Southern Management
                                                    Dogs Allowed
                                                    Restrictions: Call for details
                                                    Pet Limit: 2
                                                    Comments: Dogs
                                                    Cats Allowed
                                                    Restrictions: Call for details
                                                    Pet Limit: 2
                                                    Comments: Cats
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    Studio, 1 Bath

                                                    Contact Property

                                                    The Apartments at Charles Plaza

                                                    March 2024

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                                                    The Apartments at Charles Plaza is a 515 - 1,450 sq. ft. apartment in Baltimore in zip code 21201. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,051 - $3,337. Nearby cities include Gwynn Oak, Woodlawn, Halethorpe, Rossville, and Townson.

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