There were problems from the very first day when we walked in to discover we had no drawers or doors attached to our cabinets. Since then, it has been on problem after another.

The latest fiasco was with our shower. The faucet for the tub detached from the tiles, causing it to fly off every time the water is turned on, rendering showers impossible. It has been broken for over a week, and I put in FOUR WORK ORDER REQUESTS. I was promised that it would be fixed within a day, but absolutely nothing happened. I didn't even get a phone call explaining that they wouldn't show up. Last night, I left a polite yet very firm and dissatisfied message on the main office phone number, requesting a return phone call. Today, the problem appears to be fixed, but they wouldn't even give me the courtesy of a call back. They didn't even leave a copy of the work order explaining what they did and when it will be safe to use the shower again. We just came home and found the faucet caulked back on, but received nothing but silence from the office.

Besides that, the toilet still doesn't flush properly and our storage closet is still filled with the leftover belongings of a prior tenant (things were promised would be taken care of when we first moved in NINE MONTHS AGO).

Two or three months ago, a maintenance crew came into our apartment and replaced shower tiles because water apparently leaked down into the apartment below us. The job was extremely sloppy, and the walls in our bathroom still look terrible. In addition, their "repair" work caused items on a shelf in the NEXT ROOM to fall and break.

The freezer leaks a pool of water into our freezer every few months or so, which maintenance insists is "normal". After "repairing" it the first time, the repairman FORGOT TO PUT OUR FOOD BACK IN THE FREEZER. That was an unpleasant surprise to come home to. A few months later, the refrigerator began to collect a large pool of water again, and I put in another work order. After insisting that puddles of water all over my food is not normal, they told me they would order a part and would repair it permanently in a couple weeks. That was over a month ago, and I haven't heard from them since.

A few weeks ago, the fire marshal came to our apartment to shut off our hot water heater, telling us that we were "one hot shower away" from the ENTIRE BUILDING BURNING DOWN. According to the firefighters that inspected the hot water heater, they suspected it had never been cleaned or serviced, and commented on how extremely dangerous the situation was. What's worse, they measured NEAR-LETHAL LEVELS OF CARBON MONOXIDE IN OUR APARTMENT.

Needless to say, I can't wait to move out of this apartment. The location isn't bad, but Fox Hall can't even be bothered with basic tenant safety. Stay away.

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