In addition to hiking the rent and having the staff be generally unhelpful, Fox Hall is constantly taking away. The heat used to be free, but they recently took that away... fine, I can understand with the price of everything going up, but what they did not do is hook up any monitoring equipment to see each apartment's usage. So when the wife and I received two consecutive $100 heating bills when we did not run the heat AT ALL, we went to question them. They admitted that they simply took the entire building's usage, and divided by the number of tenants. This means I was paying for the heat other people were using. And the responses they gave were the best, no empathy, no concern, just "We encourage people to conserve energy" and "well, it's getting warmer out now so people will use their heat less!" F*** that.
The only thing worth a damn in this place are the maintenance guys. I've never had an issue with them, and unlike the office staff, they're actually friendly!

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