Pooks Hill Towers
#9,640 #5 #367

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Pooks Hill Towers

3 Pooks Hill Road, Bethesda, MD 20814
(616 Reviews & Surveys)
$1,059 - $2,100/mo
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Move-In Specials

Up to Two Months Free Rent!* *Offer valid on select homes. Must Move By April 30. Restrictions Apply. Contact Us for More Details.

Floor Plans & Pricing

Studio

Studio Medium

Studio, 1 Bath | 420 sq. ft.

$1,059 - $1,300

See Floor Plan Details

Studio Small

Studio, 1 Bath | 280 sq. ft.

$1,059 - $1,300

See Floor Plan Details

Studio Large

Studio, 1 Bath | 472 sq. ft.

$1,059 - $1,300

See Floor Plan Details

1 Bedroom

One Bed

1 Bed, 1 Bath | 700 - 733 sq. ft.

$1,500 - $1,600

See Floor Plan Details

2 Bedrooms

Two Bed

2 Beds, 1 Bath | 830 - 1,066 sq. ft.

$1,760 - $2,100

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

C+
C+

Renter Ratings

A

Review Ratings

Noise

4.2

Grounds

4.0

Safety

4.0

Office Staff

3.8

Maintenance

4.1

Neighborhood

4.2

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

B+

Number of reviews in the past 365 days

14

Manager’s Review Engagement

F

Percentage of reviews responded to

0.00%

Manager’s Review Reply Time

F

Average time to respond to reviews

N/A

View Community Timeline
View Community Timeline

Pooks Hill Towers Reviews

(92)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

Review Author Icon

Resident 1220272

Verified Resident 2024

2/3/2024

I love this place it is quiet most of the time. I like the area and my son's new school. We are looking forward to our time spent here. It is a small cute & cozy apartment in a good community. My Amazon prime packages… See More >
    Review Author Icon

    Resident 1221264

    Verified Resident 2023 - 2024

    1/29/2024

    Its poorly maintained. Only one elevator working properly in this high rise and the second elevator is broken, so that people get stuck in it. That second elevator does not even open on the third floor but bypasses that floor. This has been going on… See More >
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      Resident 1216225

      Verified Resident 2023 - 2024

      1/11/2024

      I really like this community. Everyone is friendly and helpful. One of my new neighbors (from a different floor) saw me pushing a small shopping cart and asked if I could use a larger one. He gave me a very nice and… See More >
        Review Author Icon

        Resident 1212981

        Verified Resident 2020 - 2023

        12/31/2023

        The staff at Pooks Hill Apartments are always kind, efficient and courteous. The issues are due to the tenants themselves. I would recommend this facility to my family and friends, stop by and take a look yourself !!

          Updated Review

          Review Author Icon

          Resident 1020051

          Verified Resident 2023

          12/27/2023

          Beautiful park near Pooks Hill Towers. In an old established neighborhood with sidewalks. It is very close to a very good YMCA. Great schools and a safe community I enjoy very much Pooks HillnTowerd.

            Review Author Icon

            Resident 1210616

            Verified Resident 2023

            12/21/2023

            Finding this establishment was easy. Getting in contact with the leasing office and communication moving forward was difficult. Rafael has a great personality and is very professional. However, Management is never in the office or available to be seen. Management was not available on my… See More >
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              Resident 1208518

              Verified Resident 2010 - 2023

              12/14/2023

              Since I move to community my life change I love this place specially for my kids school is good and also convenient to my work place quiet and safe place to live and I happy to be part of this… See More >

                Updated Review

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                Resident 1184178

                Verified Resident 2023

                12/7/2023

                So far so good- I movw in September of 2023 and so far all my concerns have been addressed promptly - Staff is friendly and knowledgable and they professional, so far I have no concerns to report, the community seems to be safe… See More >
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                  Resident 1205820

                  Verified Resident 2023

                  12/7/2023

                  There are really nice apartments in this community. They have swimming pool. The maintenance team is really nice and they are very helpful and quick when you need them. They always respect your space when they come to fix something even if you are not… See More >
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                    Resident 1201115

                    Verified Resident 2023

                    11/20/2023

                    I suggested new apartment search rentals decisions make sure you have clarity on your unit . Please get understanding from Manager of Property and expectations for your unit. Making sure that your unit is ready to move in and that your unit has been completed… See More >

                      Updated Review

                      Review Author Icon

                      Resident 1012954

                      Verified Resident 2018 - 2023

                      11/11/2023

                      I have been at Pooks Hill Housing with my family since 2018 and I won't change this resident and area of Bethesda with anywhere in the United States. I am impressed with the professional team here at Pooks Hill Housing whether it is the leasing… See More >
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                        Resident 1183828

                        Verified Resident 2019 - 2023

                        9/25/2023

                        The front desk is always available and extremely helpful in answering any questions or following-up quickly on concerns. The building is exceptionally clean and well maintained. Common areas, property, etc...The staff is very friendly and available.

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                          anonymous

                          Resident 2021 - 2023

                          9/12/2023

                          A nightmare

                          Do not move here it is an absolute nightmare! You pay rent, and get zero amenities in return. Two years in a row the pool has opened late and closed early. They tow our cars although they put zero measures to control what Comes in… See More >
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                            Resident 1179439

                            Verified Resident 2022 - 2023

                            9/11/2023

                            Well maintained property, very good location, safe and staff is corteous and helpful. Laundry and parking areas are well kept. Propery's surroundings, trees and other plants are well maintained. Parking area has a good number of parking spots for visitors.

                              Updated Review

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                              Resident 1033409

                              Verified Resident 2021 - 2023

                              2/14/2023

                              Not great. Rent is affordable for the area but the management and staff are not communicative when responding to issues. I've had several issues with neighbors and not feeling safe and still nothing has been done. Now my toilet is not functioning and I've been… See More >

                                Updated Review

                                Review Author Icon

                                Resident 1107501

                                Verified Resident 2018 - 2023

                                1/31/2023

                                Rosalia,the apartment manager is truly exceptional.She is always happy to hear my concerns and requests no matter how busy she is,she always makes time. Rosalia has gone above and beyond in delivering a unique and fulfilling living experience at Pooks Hill Towers.Her professionalism, dedication and… See More >
                                  Manager

                                  2/2/2023

                                  Pooks Hill Towers
                                  Thank you for your great review of Pooks Hill Tower and Court! We're glad that Rosalia was able to successfully help you through any difficulties that you came across. We're happy to have you as a resident and welcome any further feedback that you have. We always appreciate hearing from members of our community. ~Customer Success Team
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                                  anonymous

                                  Resident 2021 - 2022

                                  1/25/2023

                                  Poor illegal and strongarm tactics, racial discrimination

                                  Pooks Hill is managed by Vantage Management Inc who discriminates against African American tenants with strongarm and belligerent tactics using white tenants to do their dirty work. The units are dirty upon rental with used old carpet that they refuse to replace among other housing… See More >
                                    Manager

                                    1/28/2023

                                    Pooks Hill Towers
                                    It's upsetting to learn that you have this impression of our team. We'd like to learn more about your experiences and how we can improve your time overall. When you have a chance, please reach out to us at CustomerSuccessTeam@vmimgmt.com. Your happiness is important to us and we hope to speak with you soon! ~Customer Success Team
                                    Review Author Icon

                                    Resident 1105598

                                    Verified Resident 2022 - 2023

                                    1/24/2023

                                    This is a great community with lots of great people. The front office staff is super helpful and friendly. The location is convenient if you're traveling to DC or staying within Montgomery County. Super happy I decided to move into this community.

                                      Manager

                                      1/26/2023

                                      Pooks Hill Towers
                                      Thank you for your review! We love to hear that our team is helpful and friendly. We appreciate your feedback and want to welcome you home! ~Customer Success Team
                                      Review Author Icon

                                      Resident 1094246

                                      Verified Resident 2022

                                      12/13/2022

                                      Great location! Only concern is door security, mail and laundry security. My neighbor is constantly yelling, all day and night. Am pretty concerned about them.. I think hallway cameras would be beneficial.

                                        Manager

                                        12/15/2022

                                        Pooks Hill Towers
                                        Thank you for reaching out. While we're thrilled that you love our fantastic location, we're disappointed that noise has been a concern. Please contact us at 240-503-3763 so we can discuss your review further. ~Customer Success Team

                                        Updated Review

                                        Review Author Icon

                                        Resident 1009035

                                        Verified Resident 1999 - 2022

                                        11/22/2022

                                        I have truly appreciated living here. My needs are always well taken care of. It is not fancy, but practical. I want to thank the staff here for doing such an excellent job of taking care of this facility.

                                          Manager

                                          11/25/2022

                                          Pooks Hill Towers
                                          Thank you for your 5-star review. Our team works diligently to provide a wonderful community for our residents, and we're thrilled that our efforts are recognized in your feedback. We're grateful to have you as a resident and appreciate you choosing Pooks Hill Tower and Court as your home! ~Customer Success Team
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                                          Resident 1076545

                                          Verified Resident 2018 - 2022

                                          10/18/2022

                                          Very convenient and rent is affordable. This is a great place but some of the tenants needs to be screen better we been having alot of issues with packages getting stolen we never had this problem in the past until now. Other than that my… See More >
                                            Manager

                                            10/20/2022

                                            Pooks Hill Towers
                                            Thank you for sharing your feedback. We're so happy to hear that you're enjoying your experience and appreciate you sharing your concern. Please feel free to contact our Success Team via CustomerSuccessTeam@vmimgmt.com if there's ever anything we can assist you with. We're always happy to help! ~Customer Success Team
                                            Review Author Icon

                                            Resident 1074430

                                            Verified Resident 2016 - 2022

                                            10/11/2022

                                            Extremely convenient to shopping and public transportation. Maintenance and management staff have always been available for any of my concerns. Remember you can always choose where you live ,you just can't choose your neighbors.

                                              Manager

                                              10/13/2022

                                              Pooks Hill Towers
                                              Thank you for your great review. Our team works diligently to provide a wonderful community for our residents, and we're thrilled that our efforts are recognized in your feedback. We're grateful to have you as a resident and appreciate you choosing Pooks Hill as your home! ~Customer Success Team
                                              Review Author Icon

                                              Resident 1072167

                                              Verified Resident 2022

                                              10/4/2022

                                              I love the apartment itself. The location is especially good for the cost. However, management is a mess. No one responds to voicemails or emails, and there is often no one in the office. Maintenance ignores requests by marking them as complete without coming by… See More >
                                                Manager

                                                10/6/2022

                                                Pooks Hill Towers
                                                We appreciate your insight and feedback. Knowing that you have this impression of our management team is disappointing and we'd like to provide a better experience moving forward. Please contact our Success Team via CustomerSuccessTeam@vmimgmt.com at your earliest convenience so that we may address your concerns and resolve your comfort in our community. We hope to hear from you soon. ~Customer Success Team

                                                Updated Review

                                                Review Author Icon

                                                Resident 1053941

                                                Verified Resident 2022

                                                8/23/2022

                                                Very easy to navigate. Very nice people and pleasant to talk to. They showed me around several times because I came back twice. The grounds are very clean. I feel secure with security visible. I love the pool grounds

                                                  Manager

                                                  8/26/2022

                                                  Pooks Hill Towers
                                                  Thank you so much for your 5-star review! We're so happy to read that our team has helped make you feel safe and at home in our community. We're delighted to have you as a resident and look forward to continuing to make Pooks Hill a place you’re proud to call home. ~Customer Success Team
                                                  Review Author Icon

                                                  Resident 1056912

                                                  Verified Resident 2021 - 2022

                                                  8/21/2022

                                                  Location, Price, Amenities those 3 thing you can't beat in the area! Ofcourse nothing perfect! I wish the key/lock system are electric or as tenant we could change? ( just an idea? ) I got lock out 3 times. Not bad after nearly 2 years… See More >
                                                    Manager

                                                    8/23/2022

                                                    Pooks Hill Towers
                                                    Thank you for taking a moment to share your experience and feedback. We're delighted to know that you're loving your home and enjoying our community. Please feel free to contact our Success Team via CustomerSuccessTeam@vmimgmt.com with any questions or concerns that you may have regarding our community. We're always happy to help! ~Customer Success Team

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    Other
                                                    • Controlled Access
                                                    • Pool
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                                                    Leasing

                                                    Up to Two Months Free Rent!* *Offer valid on select homes. Must Move By April 30. Restrictions Apply. Contact Us for More Details. Now is the time - schedule your apartment tour today! Join us for a VIRTUAL TOUR using FaceTime or Skype, or choose an IN PERSON TOUR following CDC guidelines (with mask and social distancing). Please contact our community associates directly for the best way to view our community or self-schedule your tour from our website. Welcome to Pooks Hill Tower and Court Are you ready to upgrade your home and your lifestyle? Pooks Hill Tower and Court offers chic apartment homes for rent in Bethesda, one of Montgomery County s most desirable areas. With classic charm and modern upgrades, you ll love coming home to the exceptional spaces and services in our perfectly located apartments.
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                                                    This community is managed by

                                                    Edgewood Management Corporation

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                                                    Communities
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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 616 number of votes by renters, Pooks Hill Towers is currently rated 4.2 out of 5 stars.
                                                    Pooks Hill Towers is rated 4/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                    Pooks Hill Towers is rated 4.1/5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                    Pooks Hill Towers is rated 4.2/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    Pooks Hill Towers is rated 4/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                    Pooks Hill Towers is rated 4.2/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    Pooks Hill Towers is rated 3.8/5 stars in our renters staff survey, which is considered average. The staff is sometimes unresponsive or not fully helpful in addressing resident needs.
                                                    Edgewood Management Corporation
                                                    No pet policy available
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    Studio, 1 Bath
                                                    Up to Two Months Free Rent!* *Offer valid on select homes. Must Move By April 30. Restrictions Apply. Contact Us for More Details.

                                                    Check Availability

                                                    Pooks Hill Towers

                                                    March 2024

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                                                    Pooks Hill Towers is a 280 - 1,066 sq. ft. apartment in Bethesda in zip code 20814. This community has a 1 - 2 Beds, 1 Bath, and is for rent for $1,059 - $2,100. Nearby cities include Chevy Chase, Kensington, North Bethesda, Wheaton, and Silver Spring.

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