Hendersen-Webb apts. in Cockeysville. Our air conditioning has been broken for three days. Water backed up in the ceiling tile over the hallway, bulged and eventually started leaking. Maintenance told us on Sunday to drill a hole in the tile and put a bucket under it, and that they would be coming by. They never came by, and they never called back. I tried to call the regular maintenance line, first thing on Monday and from 9:00 until 10:15. There was no answer because "all circuits were busy". When I finally got someone to answer the phone, they told me that all air conditioner problems would be looked at today, staff was working over time every reported air conditioner problem would be looked at. It is 10:00 pm Monday night, no one came by, no one called, and it is 90 degrees in our apartment! Their concept of service is "non-exisitent", they don't even acknowlege a problem, instead they flat out lie. I will not be renewing my lease. 80 degrees heat inside our apartment, for 3 days in a row with no way of circulating the air is unacceptable.

User Responses
From: godforlife	Date: 01/04/2009
They have over 10,000 apartments. Which one are you referring to?

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