I have lived in the community through 3 owners now. My lease expires in May and if I were renewing would be my tenth year. It is unfortunate to see what has happened with this community. My most recent problem is the water overflowing behind my washer and dryer from the apartments above me. At least twice a week I am cleaning someone elses dirty landry water from my kitchen floor! 2 months this has been going on and when i call they act like it is the first time they have heard about it but they do nothing about it. I have called emergency maintenance on occasion and did not receive a response. the last time it overflowed the intelligent girl that answered the phone told me to turn the water off. HAHAH I love that! Then i was told that because i was calling at 5:55 pm that i should have called earlier that there was nothing they could do about now as they were closing. (Maybe i should have asked my upstairs neighbors to do their laundry a little earlier in the day to convenience the staff). I do not think it is a maintenance problem i think that when you call the office it goes no further then the phone call. After 2 months and a lot of dirty towels i finally contacted the health department, guess what, they fixed my plumbing! Nobody in the leasing office is held responsible for anything and when you have to call several times to get something done they make it seem like you are putting them out! I am sad to leave my apartment this year but i can no longer tolerate the complete ignorance of this office staff and they dont really care if you stay anyway, they can always re rent your apartment! You would think with the property for sale they would do a little better to keep residents. I have contacted many lawyers and authorities in housing and will be going out with a bang!
Here is a note about the snow removal, when it snowed on February 14 the sidewalk to from the front door to the parking lot was shoveled at approx 10am, the same time the parking lot was cleared(not the lot just the driving space) The sidewalks and parking spaces were NEVER CLEARED. I am assuming that so many people fell and hurt themselves that on February 21 maintenance finally cleared the sidewalks! How nice of them it was only 51 degrees that day and most has melted! As for the parking lot. We had about 8 inches of ice in the parking spaces until it melted! Makes it hard when you only have a walkway to the parking lot and then have to tread through ice to get to your car! My neighbor an older lady with a bad back broke her foot from falling in the parking lot. I HOPE SHE SUES THE PANTS OFF OF THE DONALDSON GROUP. Here is another tidbit for all of you looking to move. Maintenance will just pop into your apartment to inspect it without giving you notice first! I know that per the lease they do not have to but while showering last week i found out that maintenance was inspecting me apartment, unannounced! Most places will give you some notice if they are just coming in to look around so this makes you wonder, what are they looking for, WHAT ARE THEY UP TO' I cant say anything nice other then i do have a roof over my head but that roof costs an awful lot of money to stay there. The only way this place could be worse is if they shut the water, sewer and electric down! and about the noise. I can hear my neighbors when they chop food on the counter top so can you imagine the other things i hear'

User Responses
From: krlk27	Date: 03/16/2007
I am in the same boat, but I don't have the laundry water problems...yuck! We just have a leaky roof (we're on the 3rd floor), which is going to eventually become a big problem but like you mentioned, the office staff doesn't respond to anything. Maybe they'll respond to a courtroom. I have no problems with the maintenance staff, it is just the property management that is extremely poor. I know you will find a better place to move to and to those thinking about moving to Charleston Manor...DON'T!!!!
From: Anonymous	Date: 08/21/2007
I concur. Charleston Manor is a great motivator for someone to hurry and buy a house. I have lived in Charleston Manor for 4 years never ever to return. It seems as if no one talks to anyone in that office. The left hand has no idea what the right hand is doing. I have experienced water stains on my living room ceiling from my neighbors washing machine flooding. I was promised it would be repainted after the paint dried...well.. i think within 2 months it should have dried, right? well, that nasty brown stain stayed on my ceiling until I left. MY girlfrined who I talked into moving there 4 years ago when things were still cool, went through the same thing except the water damage was not caught and destroyed her furniture. No sympathy from Charleston manor, not even a offer for a hotel room for the night. Also, I would get this cigar smell through my vents some nights that would gag me. I would wake up in the middle of the night looking around. Thinking someone was outside my window blowing in smoke. None of my neighbors smoked cigars and a girlfriend of mine who lived across the street said she experienced the same thing. It made me question..did I have fresh carpet or just freshly cleaned when i moved in?? When I called the rental office I was told, well maybe you need your vents clean. Ok, no one ever came to clean my vents. Then when my lease came to an end, my house was not ready, I inquired about an additional 6 months. The rental office quoted me the 2 bedroom price for 6 months. I was told I had a 2 bedroom and that was that. I had to right letters, darn near take pictures for them to see I had a one bedroom..or maybe that wasn't a linen closet but a den?? Hence, my previous comment no one talks to anyone in that office. Another friend of mine who I duped into moving there (i felt so bad after he got there I gave him half the move in money back)when he moved in he had a dirty tub which no one would replace. He had to turn his heat up to 80 for it to feel like 70. And guess what? His apartment was flooded also from the neighbors washing machine. Th nerve of these people to wash their clothes. No one was willing to assist him after numerous complaints. He eventually bought a house too.. So i guess I should thank Charleston Manor, because if they were not as uncomfortable as they are I probably would have never jumped for a house as fast as i did. So, I say that to say Thank You Charleston Manor!!
From: placecompletelysucks	Date: 01/18/2008
I've had the same problems. When the washing machine above me caused water all over the kitchen they responded "this happens all the time" To that I say ?!?!?!?! Hmmm, think maybe the Donaldson Group could do SOMETHING about this --------? I'm also pretty sure the only reason they responded to the emergency call was because the idiot above me who overfilled the washing machine in the first place works there.

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