Fox Run
2 Observation Court, Germantown, MD 20876
888-375-7185 ext 5709  WEBSITE save favorite
AVERAGE RATING
recommended by:
52%

overall rating:
2.6
2.9
2.88 Parking:
2.5
2.54 Maintenance:
2.7
2.67 Construction:
3.0
3.04 Noise:
3.2
3.21 Grounds:
3.0
3.04 Safety:
2.7
2.71 Office Staff:
< | >

Slow Maintenance, Horrible Move-in Condition

From: -Anonymous-
Date posted: 11/7/2002
Years at this apartment: 2002 - 2002
 
Upon moving into Fox Run in January of 2002, I began moving into my apartment. Here is a list of things that were wrong upon move-in:



- Kitchen faucet not working

- Water damage to the bathroom cabinet

- 2? x 3? square of replaced carpet (that was cut out of my closet) right in the middle of the dining room

- Thermostat reading 85 degrees even though the heat wasn?t on in JANUARY

- Numerous scuff marks on the "newly painted" walls

- Bathroom sink leaking

- Bathroom toilet not bolted to the floor securly

- WAS NOT CLEAN (i.e. hair everywhere, urine on bathroom floor, crusty kitchen floor, etc.) spent 4 hours move-in day cleaning with 3 other people.



These are the majority of problems that took approximately a month for them to get around and fix.

Then 2 a month later, a water heater burst on the third floor on a saturday. It flooded my first floor apartment. Needless to say I was away for the weekend and they didn?t think to check my apartment because only the person on the 3rd and 2nd floor called maintenance. I then came back on Sunday evening to a disaster in my apartment. Not only was there water EVERYWHERE, it was rusty water that had sat for 2 days on everything from the countertops, carpet, floors, light fixtures and in my cats litter box which they wouldn?t touch and continued to go potty on the floor because the litter was sludge. Fox Run?s attitude was oh well, we?ll suck up the water out of the carpet and that?s it. After 2 weeks of fighting over the 15 feet of brown stained carpet in the middle of my living room, they finally replaced it.



Summer I think is the worst. The pest problem is unbelieveable. I had everything included but not limited to: crickets, beatles, ants, centipedes, worms (yes, worms...) and spiders the size of Buicks! They sent the exterminator out several times, but this didn?t help in the least! I knew a girl that lived on the third floor and she had the exact same problem!!!



Overall, I was very displeased with the Quality of Fox Run. For almost a thousand dollars a month and no utilities included, I expect better accomodations and service.

Recommended: NO
Overall Rating
3 out of 5
Parking:
2 of 5
Maintenance:
2 of 5
Construction: 1 of 5
Noise:
2 of 5
Grounds: 4 of 5
Safety: 3 of 5
Office Staff:
3 of 5
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