When I moved into Laurel Square I thought it would be great. The units are large and feature eat-in kitchens, walk-in closets, and balconies. Most importantly, the price was just right. HOWEVER, from the beginning maintenance has shown themselves to be COMPLETELY incompetent. I have made several requests for repairs in my unit since November of last year that have gone undone. Multiple calls to the maintenance office have produced NOTHING. I went 5 days without a refrigerator, 5 days without heat. My shower faucet has been broken since March. Each time I call I'm told that the problem will be repaired immediately, but this NEVER happens. Often times they don't even answer the phone. I have had to go to the maintenance office in person to get results. Their blunders have caused me on more than one ocassion to miss time from work because I had to leave to address issues with maintenance (and I work 40 miles away). There have been after-hours maintenanc emergencies that have had to go unaddressed because they change the after-hours numbers several times and do not alert the tenants to the change. Since I moved into the apartment in November of 2005 both the maintenance office number and the maintenance after-hours number have changed no less than 3 times, each time teh tenants were not alerted to the change. Recently, when I had problems with my toilet requiring after-hours service, I had to go without a toilet for over 24 hours because my calls first went unanswered and then when it finally was, I was told that the technician lived 30 minutes away and asked to come the next morning because it was late in the evening. Laurel Square's maintenance department is the WORST I have experienced at any property. It is because of this issue that I will NOT be renewing my lease and I would NOT recommend this property to anyone.

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