Avalon at Traville
14240 Alta Oaks Drive, Rockville, MD 20850
301-838-8501  WEBSITE save favorite
AVERAGE RATING
recommended by:
55%

overall rating:
3.5
2.6
2.63 Parking:
3.4
3.43 Maintenance:
3.1
3.1 Construction:
3.2
3.24 Noise:
3.4
3.44 Grounds:
3.8
3.79 Safety:
3.2
3.21 Office Staff:
< | >

If you don?t mind being treated like a pest, this place is alright.

From: -Anonymous-
Date posted: 5/11/2005
Years at this apartment: 2004 - 2005
User Response is available. 1 response
 
If you don?t mind being treated like a pest, this place is alright.

Ok, where to start is not an easy prospect. The place is great to look at and in general it is a nice place to live. But with every place there is a dark side and here it really is the management and the poor build quality. My wife and I were the first tenants at the second phase of construction and should have been wary at the get-go but we gave the benefit of the doubt. Moving in as the first tenants in the building was a good thing but as many have mentioned before, there is lots of dust and construction debris everywhere. Parking was terrible and we opted for garages to save ourselves from the perils of the evil towing company. These guys are no joke. They take your car and don?t give a hoot about damage or your time! Don?t be a victim as the leasing office personnel will not do anything to help! Now our main gripe however is the management and their behavior towards you as a resident. I can not count how many notices we had wedged into our front door telling us (Us being the community) how bad we are. These notices had everything from pet waste issues, cigarette butts in the grass, towing company changes and how to not call the leasing office in the likely event you were towed, parking guidelines and changes with harsh requests, mold control suggestions and guidelines, AC setting guidelines, gas company issues, pool parties, community garage sales, dumpster problems, recycling quota and related fines, parking again, towing again, paving, painting, power washing, line painting, oh, and so much more. But here?s the deal. If the notices were helpful it would have not been so bad. But these notices were always pointing to how disappointed the management was with the way residents were doing this and that and now they have to fine us into oblivion because we must have money since we live in North Potomac or something?

In addition to all of the notices, the leasing office had royally messed up our lease contract and tried to charge us for the concessions promised at move in. Not only did they try to charge us for the 3-months of free rent, they charge interest if not paid by a certain date. On top of all that, they notify you be sticking another notice on your door with no way to verify that you actually received it. So, if heaven forbid a neighbor?s child takes the notice and makes a paper airplane out of it?we get an eviction notice and more fines. What?s more, when you audit the accounting department and show that your notes in the lease clearly show that you were not to be charged for the concessions, they give such an attitude and give no remorse for their actions, harsh words, fines, threats, and generally non-professional behavior. For me, this was the move that sealed our fate. We gladly look over the buckling walls, falling door knobs, water leaks from windows, caulking separation, carpet tack-strips poking your feet, tile floor separation issues, strange alliances with utility companies that charge an extra $5.00 per invoice when you could go direct and not have to pay service fees, leasing center misplacing checks and then blaming you for not paying on time, lost packages, etc.

In closing, the last item that is worthy of mentioning is the policy of leaving a notice telling you, the tenant, that there will be a maintenance person entering your place to do preventive maintenance. You get little notice and terrible argument when you explain to the leasing office that it is your place and they are guests. They need to ask for permission to enter and not simply leave a notice with less-than 12-hours of notice telling that they will be in your home, un-invited?




Recommended: NO
Overall Rating
3 out of 5
Parking:
1 of 5
Maintenance:
2 of 5
Construction: 1 of 5
Noise:
4 of 5
Grounds: 4 of 5
Safety: 5 of 5
Office Staff:
1 of 5
I'm the author!
Lived here?


User Responses

From: shawnamr1 Date: 08/22/2006
I TOTALLY AGREE WITH EVERYTHING!!!
The buckling walls, falling door knobs, water leaks from windows, caulking separation, carpet tack-strips poking your feet, tile floor separation issues, not giving you notice before entering your apartment.
However I would like to add: the broken lock on the sliding glass door, the street lights not working nor the light if front of the apartment, the AC breaking every month and the RUDE Senior Manager!

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