My stay with Jefferson at Falls Grove has been overall satisfactory. Before I wrote this present review, I read all of the previous reviews by previous (and present) residents. Most of the comments are understandable. Now to the review.
The staff are very curteous and nice. They try to be as helpful as they can at any time of the day (within the confines of their abilities). The ex-Resident services manager, however, probably contributed the most to the aggravation of the previous reviewers...
When I moved in, the electricity meter was not registered with PEPCO and I had to call the residence services manager (multiple times..) to get the problem solved. The manager initially tried to have me take care of the problem, which I thought was inappropriate. A resident should move to a place where everything has been set up. All a resident should do is to call PEPCO (Washington Gas) and tell them where your new place is to have the service set up for you. It is not the resident's responsibility to go and find those meters, read the meter numbers, and register the gas and electricity meters with the appropriate companies. Those should have been done before the Management allowed the resident to move in. After much going back and forth, the manager finally registered the meter. After much going back and forth with the services manager and PEPCO (all this took over a month), things finally resolved.. Then came the lighting problem. The outdoor lighting fixture smashed against the rear entry door, resulting in shattering of the glass of the door during a windy night. The maintanance came out and taped a box over where the glass window used to be for a temporary fix which was understandable. But this "fix" was all that we had for over a month. Because the box wasn't keeping the cold air out, the hallway became very cold many nights. I emailed the resident services manager to let her know about this and the only reply I received was "the door and the lighting fixture was ordered." Figures.... We had to wait another couple of weeks for this to be fixed.

Than I had a problem of gaining access to the "supposedly" 24 hrs complementary gym. My access key worked then stopped working. I took the access key to the manager to have it fixed. Well, let?s just say that after 4 trips to the resident services manager, my access key still doesn?t work. I just gave up on that. Good thing I have a gym membership with a "working" access card.

Finally, the bathtub squeaks when you make the slightest move. It is annoying, but you get to live with it. I'm not so sure about people who are below me however.
Now to the Good:
The design of the place was very well thoughtout. It's not like some places where you have to put a TV at one corner of the room (b/c that's where they built the cable jack), while fitting a sofa 10 feet away from the TV. All my furnture (including the TV) fit very nicely. The bedroom design is equally well thought out. The kitchen is open and BIG. The appliances are nice. Especially the built-in microwave is a PLUS.
The club room is very very nice and the club theatre is also very nicely made. Although the selection isn't all that great, the complementary DVD rental is a nice touch to those who don't get out much. Snow plowing service (although we only had one winter with this place) is excellent. The neighbors are also very friendly (perhaps, just my neck of the woods).
Overall, goods outweigh the bads, and I would recommend this place to others.

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