Outwardly its Heavenly - Inwardly its Hell
From:
-Anonymous-
Date posted:
12/5/2003
Years at this apartment:
2003
-
2003
I've lived here since February 2002. Unfortunatley I made the mistake of signing a one year lease. Initially, I was very impressed with all the amenities in the apartments and the community in general. However, I can't wait to move out. Let's start with the apartment itself.
All the appliances are bottom of the line: our dryer has had to be fixed twice because it doesn't dry; our dishwasher is useless in cleaning dishes (i.e. you have to wash your dishes before you wash your dishes); anything that you put into the garbage disposal ends up in the dishwasher; the gas oven had cardboard in the bottom "drawer" (you know, where you normally store pans) that lit on fire the first time we used it because of the open flames in that area; the bathtub is obnoxiously creaky; and the ac unit will run even when you have it set to "off".
The on-site maintenance is a joke. We have to put in the same request several times before our issues are addressed. When we moved in, the lights in the bathroom were hanging by wires. After a week of asking them to be fixed, we finally fixed them ourselves. We receive letters on our door stating when the maintenance crews will come in to do "routine maintenance" so we move everything around on our balcony to allow them access to the "storage closet" and then they don't show up on those days; instead they come into our apartment whenever they feel like it - with our prior notice supposedly being the letter they put on our door with completely different dates. I've come home to find my front door unlocked and things moved around on my balcony, on a day when there was no scheduled maintenance. I reported my outrage to the office manager and was merely told that I must have left the front door open because there was no scheduled maintenance that day. So why was all my stuff moved around'
The community amenities are nice, but we hardly have access to them. Each building is supposed to have a security key-card so that only the residents can enter. However, I will often come home to find the door either wide open or unlocked. So much for security and peace of mind that my things are safe. Second, there is a private movie theatre, however someone lives directly above it so you have to keep the volume turned down low so as to not shake their entire apartment. I can't believe there's no sound-proofing! (Well, actually I can knowing how cheaply these apartments were built). Also, there's a club room with a pool table, foosball, and couches, etc. But you can only use it during office hours (M-Sat 9-6 and Sun 1-6). I'm sorry, I WORK! When am I supposed to be able to use those amenities. Then there's a teeny, tiny gym with outdated equipment. Glad I'm spending so much money on my gym membership. And the pool, well you can only use it if there's a life guard present, and only from Memorial Day to Labor Day. Even though its nice and sunny and hot well into October.
The grounds are constantly covered in dog wastes! I've complained on numerous occassions, and even had to call the county's renter's board to come out and see how bad the situation was before anything was done (so we now have animal waste cans randomly around the community - helps only a little). The office says if we catch someone leaving their pet waste on the ground we can report them and they will be warned. Well, I did just this, and called the front office and described the guy and the dog - she knew who I was talking about immediately and said she would give him a warning. If she knew him by description of the dog, then he's probably a repeat offender. Obviously the warnings work - not. Also, two pit bulls got into a fight and one died. We were given a letter saying these types of dogs aren't allowed, and the owners have been asked to remove them, and then said they can't do anything about the problem. If they're not allowed, then the people are in violation of their lease - evict them.
Oh, they also offer a limited number of unfinished garages for an additional $160 a MONTH. People pay this amount because there is never enough parking.
Finally, the office staff are completely useless. In addition to what I've said above, they have no organized system of checks and balances. I did rent out the movie theatre once and had to leave a $200 deposit. When I went to collect my deposit, it literally took 3 people to look for my check and 30 minutes before they figured out it was in the folder titled theatre deposits. Also, UPS and FEDEX will often leave packages in the office if you're not home (and sometimes even if you are), but when the office staff signs for your package, they don't have any system of recording what they've accepted. Also, they don't let you know that you have a package waiting (even if its been there for 2 weeks and you didn't know they had it). On almost every occassion that we've had more than one package in the office, they will argue with us that there was only one. The last time, it took 3 people, 3 times to find our 3 packages. We had to show them the UPS slip stating there were 3 packages before they would go search for the last one. And in general, they are rude. If they do smile, its so obvious that its a fake smile and they can't wait for you to leave them alone.
Overall - STAY AWAY from Alderbranch at Fallsgrove!!
|
|
I'm the author!
Free estimates on moving trucks
Free quotes on movers
