Windham Creek formerly Roxanne Apartments
5123 Suitland Road, Suitland, MD 20746
301-568-6400  WEBSITE save favorite
AVERAGE RATING
recommended by:
57%

overall rating:
3.2
3.5
3.45 Parking:
3.2
3.2 Maintenance:
3.3
3.3 Construction:
3.5
3.45 Noise:
3.4
3.4 Grounds:
3.4
3.4 Safety:
3.0
2.95 Office Staff:
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Feedback

From: -Anonymous-
Date posted: 10/30/2008
Years at this apartment: 2008 - 2008
 
I have read all of the responses negative and good. Everyone is entitled to his or her opinion. I have been a resident since 2001. I don't have a lot to gripe about. I have never had a problem with parking in my area. People complained and now we have assigned parking which has made it worse for some! I have no kids to complain about hanging my building only the ones who hang out constantly in building 5208. I say that because I can hear them from my building and when I come thru the parking lot they are always in the middle of the parking lot playing. PARENTS can control their children, not the rental office. It is up to the parents to pull their children out the hallways and street and make them play and hang out in the designated area. The rental office does have a no loitering policy in the lease agreement so it is up to rental office to enforce it when you complain. I do however, have a problem with maintenance. They are slow to respond to everything! We have been having problems with hot water in our building (5202) for the past 3 winters! In the summer it is fine, soon as the cold and wind comes we are a mess. The residents are calling the rental office everyday and all they seem to do is make excuses and temporary solutions and which only last a few hours. We get no response when we call the emergency maintainence line. I have called Property Standards 301-883-6100 to get help on numerous occasions. The problem is still on going. I have called Lana Bright, Regional Manager of the Apartments and she NEVER calls back. We shouldn't have to wake up in 30 and 40 degree weather with no hot water. If you don't pay rent they are quick to put a note on your door for non-payment. Fix the problem permanently and stop doing quick fixes that don't work or last. When the complex was coming up for inspection they were scrambling and scraping to fix ever single detail from the rooter to the tooter to pass and they can't fix a big prolem like no hot water for a whole building''' That would seem unacceptable and very inconvenient to anyone especially someone which has a child like me! The new management is alright in some ways. They have put in new windows but it is still very drafty in my apartment. The landscaping is nice. The gate they put up is good but the side gate on Belgreen Street is constantly broken. If you ask why I stay the answer is because I love my apartment! I have no pest problems, it is roomy 2bdr, 2 full baths, I love the location close to Metro and beltway and the rent in the area is reasonable. Yes, I have looked around and wanted to move but the prices out there are outrageous and I can't find anything to give me the same price for the space that I have. Every complex has its fair share of problems you can either have a voice and try and make a change or get away from the problem.

Recommended: YES
Overall Rating
3 out of 5
Parking:
4 of 5
Maintenance:
1 of 5
Construction: 2 of 5
Noise:
4 of 5
Grounds: 4 of 5
Safety: 3 of 5
Office Staff:
2 of 5
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Up to: Windham Creek (formerly Roxanne Apartments)
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