Upon moving into the apartment it was not ready as promised, it wreaked of smoke and had animal hair every where. The animal hair was even painted onto the walls because the maintenance staff didn't even take the time to wash the walls prior to painting. The carpet was new, but what's the use if you can feel debris lumps under it (floor not cleaned before installation) and it's filled with the scent of cigarette smoke. Our first night the stove wasn't plugged in so I called in a work order to have someone to do so. I was told that wasn't an emergency. I had to question whether I would be reimbursed for my family eating out for the weekend before maintenance would send someone over. I was very disappointed that this company thought this was acceptable and that there isn't better supervision of the maintenance staff/supervisors. I submitted my list of deficiencies after inspecting the apartment and maintenance hasn't been to attempt to repair a single thing. The relocation specialists are great, but there is no follow-up customer service. I would hate to think it's because we're not paying them in upwards of 3K to 4K a month. People are people and all deserve the same respect, courtesy and service regardless of their ability to put into the revenue pot of this company.

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