Westchester at the Pavilions
#14,750 #8 #530

What is epIQ?

Westchester at the Pavilions

3560 Malvern Street, Waldorf, MD 20603
(263 Reviews)
$1,860 - $4,775/mo
Share Feedback
Write a Review
Leave a Video ReviewNew

Floor Plans & Pricing

1 Bedroom

A1

1 Bed, 1 Bath | 776 - 851 sq. ft.

$1,860 - $3,285

5 Available Units

See Floor Plan Details

A3L

1 Bed, 1 Bath | 928 sq. ft.

$2,251 - $3,511

1 Available Unit

See Floor Plan Details

A2

1 Bed, 1 Bath | 794 sq. ft.

See Floor Plan Details

2 Bedrooms

B1

2 Beds, 2 Baths | 1,187 - 1,231 sq. ft.

$2,218 - $3,919

4 Available Units

See Floor Plan Details

B3L

2 Beds, 2 Baths | 1,317 - 1,338 sq. ft.

$2,451 - $4,295

2 Available Units

See Floor Plan Details

B2THD

2 Beds, 2.5 Baths | 1,598 sq. ft.

$2,670 - $4,540

2 Available Units

See Floor Plan Details

B4

2 Beds, 2 Baths | 1,175 sq. ft.

$2,505 - $4,180

1 Available Unit

See Floor Plan Details

3 Bedrooms

C1D

3 Beds, 3 Baths | 1,475 - 1,823 sq. ft.

$2,760 - $4,733

2 Available Units

See Floor Plan Details

C2

3 Beds, 2 Baths | 1,500 sq. ft.

$2,445 - $4,110

1 Available Unit

See Floor Plan Details

C3TH

3 Beds, 2.5 Baths | 2,069 sq. ft.

$3,110 - $4,775

1 Available Unit

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

D
D

Renter Ratings

B-

Review Ratings

Noise

3.5

Grounds

3.0

Safety

3.0

Office Staff

2.0

Maintenance

2.5

Neighborhood

5.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

D

Number of reviews in the past 365 days

2

Managerā€™s Review Engagement

F

Percentage of reviews responded to

0.00%

Managerā€™s Review Reply Time

F

Average time to respond to reviews

N/A

View Community Timeline
View Community Timeline

Westchester at the Pavilions Reviews

(235)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating
Review Author Icon

jac5340@gmail.com

prospective ā€¢ Visited 2023

7/29/2023

Good Vibes Always...

Tyo has worked at this complex for many years. He is very professional, energetic and knowledgeable. His customer service is pleasant to be around. Tyo can teach a class on "good-vibes"! He gives the leasing office "life"... It's always a pleasure to see him.ā€¦Ā See More >
    Review Author Icon

    anonymous

    Resident ā€¢ 2023

    7/5/2023

    Not that great

    The property just isn't worth the money you pay in rent. First of many issues, the security doors don't work, many abandon vehicles on the property with flat tires and dead tags. Security car on the property, when they do show up all the personā€¦Ā See More >
      Review Author Icon

      anonymous

      Resident ā€¢ 2022 - 2023

      1/6/2023

      Residents treated like trash, no rights

      When I moved in my kitchen floor was all cracked up I filled out their form and gave it To maintenance to turn in after hours since I was working two jobs when their office was open. Their manger Kai said their employee never turnedā€¦Ā See More >
        Review Author Icon

        anonymous

        Resident ā€¢ 2010 - 2022

        11/22/2022

        Steve and Nick are the Best Maintenance Men

        Steve and Nick are the best very personable very nice very efficient always ready to help and Iā€™m very confident knowing that they are always there if I need them thank you so much for all you do. Enjoy your Holidays Sincerely and Respectfully Msā€¦Ā See More >
          Review Author Icon

          Sausha99

          Resident ā€¢ 2021 - 2022

          3/20/2022

          There is a trash service charge $25 a month. Suppose to be valet but they donā€™t pick up the trash. Itā€™s left in the hallways for several days & I can not tell you how unsanitary this is!! When they do come they pick &ā€¦Ā See More >
            Review Author Icon

            cherenakinchen@gmail.com

            Resident ā€¢ 2021 - 2022

            1/31/2022

            Every time I submit a maintenance request they reply quickly and are sufficient. Steve the maintenance support team took the time out to explain the problems and fixed them to my satisfaction. He is easy approachable, respectful and efficient in his job. It is veryā€¦Ā See More >
              Review Author Icon

              Vanessa_W870

              Resident ā€¢ 2017 - 2022

              1/30/2022

              Mr. Steve, came out on Sunday we weā€™re having heart problems and he work to get it fix ASAP and he is all way helpful when he come. He is a person that is always very respectful and all way try to do what heā€¦Ā See More >
                Review Author Icon

                VThompkins

                Resident ā€¢ 2021 - 2022

                1/8/2022

                The staff works diligently to manage our needs with professionalism and our maintenance crew is amazing! We appreciate everyone of you for going above and beyond! I would like to send a HUGE thank you to Mr. Steve! At below temperatures in my unit becauseā€¦Ā See More >
                  Review Author Icon

                  anonymous

                  Resident ā€¢ 2017 - 2021

                  9/1/2021

                  I initially moved to this community in 2017. I was attracted to the beautiful amenities and spacious units. I loved the daily housekeeping of the common areas, limitless parking, secured access, and valet trash. Over the years, I started to notice the declining maintenance ofā€¦Ā See More >
                    Review Author Icon

                    anonymous

                    Resident ā€¢ 2020 - 2021

                    8/6/2021

                    My experience has been good especially the good service and recommendations of the maintenance man Mr. Steve. He always greet me whenever he sees me and he has good customer service skills. Also, he responds to the service request immediately. Thanks for your service Mr.ā€¦Ā See More >
                      Review Author Icon

                      jamesperson3@gmail.com

                      Resident ā€¢ 2020 - 2021

                      7/19/2021

                      Just wanted to give Mr. Steve Hill a GREAT review for his prompt and attentive service. He is knowledgeable, timely, polite and efficient. We are lucky to have him here at Westchester at the Pavilion.

                        Review Author Icon

                        anonymous

                        Resident ā€¢ 2017 - 2021

                        7/12/2021

                        Although problems do arise, Westchester has one of the best on call maintenance crews Iā€™ve had the pleasure of working with. mr. Steve fixes every problem, every time. It also helps that he is extremely friendly!ā€¦Ā See More >
                          Review Author Icon

                          dlandrews02

                          Resident ā€¢ 2011 - 2021

                          6/14/2021

                          I'm fully satisfied with my stay here at Westchester at the Pavilions and since my stay here have been a great experience with great staff and management. Every time that I needed repairs, they were always right on time with great service. This particular reviewā€¦Ā See More >
                            Review Author Icon

                            Resident 804275

                            Verified Resident ā€¢ 2020 - 2021

                            3/7/2021

                            Staff is great, apartments are always clean, quiet area. A lot of places to walk too, neighbors are friendly. Love the workout area especially now that it has recently opened. There is a lot to do in the neighborhood.

                              Review Author Icon

                              Resident 876682

                              Verified Resident ā€¢ 2021

                              2/28/2021

                              It was referred to me by my friend and Miss Alexis who is one of the leasing staff is very accommodating and we got a very fast response from her and we got the apartment processing in a short period of time hassle-free. I loveā€¦Ā See More >
                                Review Author Icon

                                Resident 876347

                                Verified Resident ā€¢ 2021

                                2/26/2021

                                I've enjoyed my experience here immensely. The staff have been very friendly. The neighborhood is quiet. I am enjoying staying active in the gyms, on the soccer court and the tennis court. I did have some issues with the garbage disposal and the dishwasher uponā€¦Ā See More >
                                  Review Author Icon

                                  Resident 830632

                                  Verified Resident ā€¢ 2020 - 2021

                                  2/21/2021

                                  22222

                                    Manager

                                    2/22/2021

                                    Westchester at the Pavilions
                                    Thank you for the 5 star review!
                                    Review Author Icon

                                    Resident 874601

                                    Verified Resident ā€¢ 2020 - 2021

                                    2/20/2021

                                    This a very nice community in a convenient location. Rent is a bit steep, but convenience & quality of life make it worth it. Everyone is friendly and maintenance is on point! I recommend living here.

                                      Manager

                                      2/22/2021

                                      Westchester at the Pavilions
                                      Thank you for your review. Management is proud of our community and appreciates your feedback.
                                      Review Author Icon

                                      Resident 779248

                                      Verified Resident ā€¢ 2019 - 2021

                                      2/11/2021

                                      Quiet,friendly residents and staff. When there is a problem in your apartment it is solved in a timely fashion. The only problem I have is with dog business. There are provisions for this but residents are not cooperative. That of course is not everyone.

                                        Manager

                                        2/12/2021

                                        Westchester at the Pavilions
                                        Thank you for your review. Management strives to keep the community beautiful and appreciates your feedback.
                                        Review Author Icon

                                        Resident 870868

                                        Verified Resident ā€¢ 2021

                                        2/7/2021

                                        I just moved in a few days ago but so far my experience has been great. I felt welcome when I walked in the office and expressed that I was interested in a home here in the community. I was treated like family from thatā€¦Ā See More >
                                          Manager

                                          2/10/2021

                                          Westchester at the Pavilions
                                          Welcome to the community! We are so happy that you chose Westchester to call home. And thank you for the 5 stars!
                                          Review Author Icon

                                          Resident 806429

                                          Verified Resident ā€¢ 2020 - 2021

                                          1/27/2021

                                          I moved to this complex after the noise and not being able to obtain a 3rd floor apartment at my last residence. I love my 3rd floor apartment with the loft. The apartment is VERY peaceful and I hardly ever hear my next door neighbors.ā€¦Ā See More >
                                            Manager

                                            2/3/2021

                                            Westchester at the Pavilions
                                            Thank you for the 5 star review. Most importantly, THANK YOU for choosing Westchester to call home!
                                            Review Author Icon

                                            Resident 863378

                                            Verified Resident ā€¢ 2018 - 2021

                                            1/15/2021

                                            Not worth the money at the moment, changes could be made though. There are no security features included in the high rent except the lock on your door and the fob-which is broken half the time. No security cameras, trash is laid all throughout theā€¦Ā See More >
                                              Manager

                                              1/21/2021

                                              Westchester at the Pavilions
                                              Thank you very much for this feedback! We apologize for any inconveniences you have experienced during your residency with us. If you would like to discuss your concerns further, please contact us directly at the leasing office. Thank you again.
                                              Review Author Icon

                                              Resident 858075

                                              Verified Resident ā€¢ 2019 - 2020

                                              12/29/2020

                                              I like it here. The building is clean, secure and quiet. The apt are very spacious and nice. The only think I noticed is that ventilation system doesn't work in the bedrooms. Other than that everything is great.

                                                Review Author Icon

                                                Resident 746375

                                                Verified Resident ā€¢ 2019 - 2020

                                                12/18/2020

                                                I've lived in several different communities, but I have found that Westchester is my home! I feel safe, I live in a clean environment and most importantly I feel heard when I need to speak to the management team

                                                  Manager

                                                  1/6/2021

                                                  Westchester at the Pavilions
                                                  Thank you for taking the time to provide your feedback. Management has an open door policy and appreciates your being a valued resident.
                                                  Review Author Icon

                                                  Resident 833690

                                                  Verified Resident ā€¢ 2020

                                                  12/14/2020

                                                  Nice community. Very convenience, close to shopping mall and many restaurants nearby. Staffs and maintenance people are friendly and professional. Always received quick response from the maintenance people. The drawback is I can smell marijuana sometimes in the hallway.

                                                    Manager

                                                    1/6/2021

                                                    Westchester at the Pavilions
                                                    Thank you for taking the time to provide feedback and the kind words for our team!

                                                    Features & Amenities

                                                    Laundry
                                                    • In-Unit Washer and Dryer
                                                    Parking
                                                    • Garage
                                                    Pets
                                                    • Cats Allowed
                                                      Fee: $400. Rent: $65. Restrictions: Breed restrictions apply. Dogs and cats, including puppies and kittens under 1 year old, are welcome at our community. All pet residents must have their health check and shots by 6 months of age. A signed animal addendum is required to be on file at our leasing office. Two (2) max pets allowed.. Comments: $300 deposit for puppies/kittens under 1 year of age.
                                                      Less Info
                                                      More Info
                                                    • Dogs Allowed
                                                      Fee: $400. Rent: $65. Restrictions: Breed restrictions apply. Dogs and cats, including puppies and kittens under 1 year old, are welcome at our community. All pet residents must have their health check and shots by 6 months of age. A signed animal addendum is required to be on file at our leasing office. Two (2) max pets allowed.. Comments: $300 deposit for puppies/kittens under 1 year of age.
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Balcony or Patio
                                                    • Breakfast Bar
                                                    • Business Center
                                                    • Central Heating and Cooling
                                                    • Clubhouse
                                                    • Crown Molding
                                                    • Fitness Center
                                                    • Granite Kitchen Countertops
                                                    • Hardwood Style Flooring
                                                    • Jogging and Biking Trails
                                                    • Media Room with Theater Style Seating
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Pet Friendly Community with Paw Spa
                                                    • Playground
                                                    • Pool
                                                    • Poolside Grills
                                                    • Soccer Field
                                                    • Spacious 1, 2 or 3 Bedroom Floor Plans
                                                    • Stainless Steel Appliances
                                                    • Tennis Court
                                                    • Tiled Backsplash in Kitchen
                                                    • Walk In Closets
                                                    Show Less
                                                    Show More

                                                    Leasing

                                                    Experience Westchester at the Pavilions, a vibrant apartment community in Waldorf, MD with classic yet modern apartment features and extensive community amenities. Located minutes from shopping, dining, and route 301, Westchester at the Pavilions puts in the center of it all. Residents choose Westchester at the Pavilions for the lifestyle and convenience. Schedule a tour today.
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Tuesday: 10:00 AM - 06:00 PM
                                                    • Wednesday: 11:00 AM - 06:00 PM
                                                    • Thursday - Friday: 10:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 263 number of votes by renters, Westchester at the Pavilions is currently rated 3.8 out of 5 stars.
                                                    Westchester at the Pavilions is rated 3/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                                                    Westchester at the Pavilions is rated 2.5/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    Westchester at the Pavilions is rated 3.5/5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                                                    Westchester at the Pavilions is rated 3/5 stars in our renters safety survey, which is considered below average. The complex has significant safety concerns that need immediate attention.
                                                    Westchester at the Pavilions is rated 5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    Westchester at the Pavilions is rated 2/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Cats Allowed
                                                    Fee: $400
                                                    Rent: $65
                                                    Restrictions: Breed restrictions apply. Dogs and cats, including puppies and kittens under 1 year old, are welcome at our community. All pet residents must have their health check and shots by 6 months of age. A signed animal addendum is required to be on file at our leasing office. Two (2) max pets allowed.
                                                    Comments: $300 deposit for puppies/kittens under 1 year of age.
                                                    Dogs Allowed
                                                    Fee: $400
                                                    Rent: $65
                                                    Restrictions: Breed restrictions apply. Dogs and cats, including puppies and kittens under 1 year old, are welcome at our community. All pet residents must have their health check and shots by 6 months of age. A signed animal addendum is required to be on file at our leasing office. Two (2) max pets allowed.
                                                    Comments: $300 deposit for puppies/kittens under 1 year of age.
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    2 Beds, 2.5 Baths
                                                    3 Beds, 2 Baths
                                                    3 Beds, 2.5 Baths
                                                    3 Beds, 3 Baths

                                                    Check Availability

                                                    Westchester at the Pavilions

                                                    March 2024

                                                    Sun
                                                    Mon
                                                    Tue
                                                    Wed
                                                    Thu
                                                    Fri
                                                    Sat
                                                    1
                                                    2
                                                    3
                                                    4
                                                    5
                                                    6
                                                    7
                                                    8
                                                    9
                                                    10
                                                    11
                                                    12
                                                    13
                                                    14
                                                    15
                                                    16
                                                    17
                                                    18
                                                    19
                                                    20
                                                    21
                                                    22
                                                    23
                                                    24
                                                    25
                                                    26
                                                    27
                                                    28
                                                    29
                                                    30
                                                    Beds

                                                    0

                                                    Baths

                                                    0

                                                    Is this your community?

                                                    Claim your community to update listing information, capture leads, and respond to reviews!

                                                    Westchester at the Pavilions is a 776 - 2,069 sq. ft. apartment in Waldorf in zip code 20603. This community has a 1 - 3 Beds, 1 - 3 Baths, and is for rent for $1,860 - $4,775. Nearby cities include Saint Charles, White Plains, Brandywine, La Plata, and Clinton.

                                                    Your privacy and identity are important to us. Please review the Terms and Guidelines before sharing private or non-public information with matches.