The 1st night I was in the apartment my car was towed. I was unaware that my tags had expired a month ago. I understand the law, but it makes more sense to give a reminder notice and allow 30 days for someone to get the issue taken care of. A police officer on the street will rarely tow a vehicle if the tags are expired. Due to the fact that Cedar Gardens gives the towing company the authority to act as police officers, I had to pay an additional $226 for towing in addition to the MVA fees. The 1st day I moved into my freshly renovated apt, I created a list of over 7 things that needed repair. It took two trips to the office due to my 1st request never making it into the system, and over a week for someone to fix most of my requests. So far I've been waiting for over a month for maintenance to replace my patio blinds. I've gone to the office 4 in reference to this same request. Each time I go they continue moving the date back. The day I moved into my freshly renovated apartments, I checked the windows and found that they were filthy! All of the windows consisted of cobwebs and spider webs with dead insects, spiders and a layer of dirt. This is no joke and I took before & after pics for proof. I opened the large vent in the living room in search for the air filter, but found more dirt and the remains of what looks to be a decaying bat. Have pics of this also. I'm at the point where I may seek legal assistance to break my lease.

User Responses
From: Anonymous	Date: 11/05/2008
You are not the only one who have this same concern in regards to having your car towed at your expense.....what an expensive and bad experience. If management really cared about their tenents they should own the problem at hand and resolve that issue in the best interest of the tenant.... when my tags had expired I did not have a week's time to renew my sticker.....this sounds like the rental office is is getting a lump sum payment for the cars that the tow company collect. Yes there are some good things about living here however the negative always out weigh the positive. Again Customer Service is not only about beening polite and courteous but it is also about doing the unexpected to make you tenents who help pay your salaries happy so that they can have something positive to say about the community because if you put lipstick on a pig than it is still a PIG. You can dress up all you want but people can always tell what is truley underneath. ITS TIME TO THINK OUTSIDE OF THE BOX AND ALWAYS CONTINUE TO LOOK FOR WAYS TO IMPROVE.
From: Anonymous	Date: 11/05/2008
I used to live in the apartments and had to call and report the management several times to Baltimore County. Check out http://www.bni-maryland.org and look into a rent escrow.
From: ngardens	Date: 11/05/2008
Hello All, I am the manager for Cedar Gardens, and my name is Nicole Massey. I will not comment on some of the negative comments that are placed, however, what I will say is that we receive monthly hundreds of resident, and prospective resident cards acknowledging our prestige service, and they honor the resident activities they get to share with us. I understand that people use this site, to express their feelings, however, we would appreciate the truth. On a rare occassion, we as a staff may fall short of reflecting "EXCEPTIONAL" customer service, but that is not our intent. However, we know that perception is everything, and we can pretty much identify the individuals who place negative comments, because they are upset about a management issue they have created for themselves. MY STAFF AND I WOULD LIKE TO INVITE YOU TO VISIT THE COMMUNITY FOR YOURSELF. We have our residents to sign a lease agreement, because it is our contract. If you sneak in an unauthorized pet, or and unauthorized visitor, we will have to address the concern, especially, when it involves the protection of other residents who are living here. Our ultimate goal each day, is to communicate effectively, professionally, and consistently with our residents, to provide them the best "Home" possible. I ENCOURAGE YOU TO COME SEE FOR YOURSELF THE GREAT CHANGES WE HAVE MADE, AND WHAT WE HAVE TO OFFER YOU AND YOUR FAMILY! I walk into my office each day, and witness a enormous amount of gratitude by email and or greeting cards from residents consistently thanking us for our services. They are in my office as we speak, and you may review them at anytime. I enjoy working here, and working for my staff and the residents as well. Nicole Massey (Property Manager)
From: Anonymous	Date: 11/13/2008
I am suppose to pay my deposit in a couple of days so I can sign the lease. I loved how the model looked but I have gotten some bad vibes about this place. When I first went out to see these Apartments I filled out the application and was told to bring in my deposit at the end of the week. I was also told that I would hear from them on Monday to find out if my application was approved. Monday rolled pass, Tuesday rolled pass, Wednesday I decided to call them to see if it had been approved,no answer. I called them three times that day and left two messages. They called me the day that I was to bring them out the deposit and wanted to know if I was going to bring it. I had visited another apartment that same day. I was told by them they were going to call me that Monday and they did call me. That bothered me because they are a business and if you tell me your going to do something I expect you to do it. I have a feeling inside me that keeps telling me Don't Do It. Look Somewhere Else.
From: Anonymous	Date: 12/06/2008
In response to Nicole, agreed the new management has gone some length, but I think that some of your staff need some training in proffesionalism. Linda needs that ugently and the tone of some of the notices and letters from your office are just plain unproffesional. Your write as if you're addressing some choiceless, refugees or inmates.

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