Franklin Mill Apartments
3902 Mayfield Northeast, Grand Rapids, MI 49525
616-364-9051  WEBSITE save favorite
AVERAGE RATING
recommended by:
41%

overall rating:
2.3
3.2
3.16 Parking:
2.6
2.6 Maintenance:
2.2
2.24 Construction:
2.6
2.56 Noise:
2.5
2.52 Grounds:
2.1
2.08 Safety:
3.2
3.24 Office Staff:
< | >

NO!!!

From: -Anonymous-
Date posted: 11/10/2003
Years at this apartment: 2002 - 2003
 
We had our bathroom ceiling leak and it took them several months to finally finish patching it, and soon after, water flooded from under the bathroom wall into our dining room repeatedly. It was a mess, and maintenance could never fix it. They only let us transfer into another unit after our lease in that unit ended (we had to live with the flooding for three months).

Our new apartment was even worse, it had a hole in the front window that they fixed only after it finally cracked across the entire window. Our carpet is disgusting, and the worst part of all is that our unit was infested with spiders and carpet beetles when we moved in! We've repeatedly complained to management about this and several other repair issues, and nothing has been done. The new manager?s response was that "we must have slipped through the cracks" and STILL nothing was done. It makes me wonder what ever happened to the hefty non-refundable cat fee and all the pet rent we've had to pay.

I would NOT ever recommend this place to anyone after all the troubles we've been through, so please don't be fooled by the brochures and advertising. "100% satisfaction guarantee" is complete bull.

(Although parking is adequate and the grounds don't look terrible, this place deserves a 1 rating based on everything else.)

Recommended: NO
Overall Rating
1 out of 5
Parking:
1 of 5
Maintenance:
1 of 5
Construction: 1 of 5
Noise:
1 of 5
Grounds: 1 of 5
Safety: 1 of 5
Office Staff:
1 of 5
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