I lived here for 2 years so know the place very well. I have also rented apartments in 4 other states over 20 years time. So, I have a lot of experience with high end luxury apartments. The Grand Reserve is NOT a luxury apartment complex. It is comparable in quality to the student ghetto apartments where I went to college. The appliances are low grade. The carpet is cheap. They don't even have tile, they use linoleum in the kitchen and bathrooms. The walls are paper thin. I heard the neighbor kids every time one of them cried and I could even hear their phone ring. The heating and cooling is very substandard. You have to turn off all the vents upstairs in the winter so you have a chance at some heat downstairs but not on a really cold day. The opposite is true in the summer. You have to close off the downstairs vents to avoid freezing the downstairs area out to try and get the bedrooms upstairs below sauna temps. The units were too wimpy to run the place is the bottom line. Beware too, in the winter months they do a poor job of clearing the snow from your driveway. They promise in the lease to do it whenever the snow is over 2 inches but in my 2 winters they were not diligent. When I inquired at the office I was told that they were trying to save money and keep our rents down by not calling the service that often. The buildings are all so close together it is like living in a high rise at times. There are no sidewalks to walk on through the neighborhood so go walking with your children at your own risk. They don't enforce the city and county grilling laws as I would see gas grills right up against the building regularly. Big fire hazard!
The office staff is pretty to look at but without much upstairs in the way of intelligence or politeness when you need something from them. This happened over the spring/summer of 2008 when the old manager left and they turned over some staff. Before then they were always polite and intelligent.
I will say the maintenance staff was very good. They were always eager to help and went out of their way in many cases.
The apartments are also decent sized, I suppose that is the only thing that qualifies as "luxury" in my mind.
The pool and clubhouse are nice also, but again, not enough to make up for all the deficiencies. If the Grand Reserve wants to become an elite apartment complex like they claim to be they should focus on the quality of the apartments and the office staff.

User Responses
From: Kecee	Date: 03/09/2009
Sounds to me like someone who will never be happy. Perhaps it's time you go find that luxury apartment. Quite frankly we don't want people like you living here. Signed, A Happy Grand Reserve Tenent of 10 years!
From: Anonymous	Date: 03/09/2009
hmmmm - wonder if these 2 are paid to monitor the boards and "correct" ratings to make the place look better... probably get a rent reduction for doing so. Not everyone likes the place - get over it and move on.
From: Anonymous	Date: 03/10/2009
You are correct ... not everyone likes the Grand Reserve , but many do so its important that both sides are heard and I too am happy here and glad others responded to your comments.
From: Anonymous	Date: 03/21/2009
In response to Kecee - it's interesting that you're a happy Grand Reserve tenant (not "Tenent") of 10 years... my hats off to you that you've been a resident longer than the apartment complex has existed! It was built in 2000 - you do the math!

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