Keep in mind-although the Name has changed, the people in charge have not. Dial Equities has been owner for 18 Months and the local staff/managment have been there since the old owners. A skunk by any other name still stinks. Below is the local BBB report. This can also be viewed in person at the following link.

http://www.stlouis.bbb.org/commonreport.html'compid you have been adversely affected by the business practices of this group you are strongly urged to contact the BBB and file your complaint.


BBB Reliability Report

The Better Business Bureau??
Serving Eastern Missouri & Southern Illinois
15 Sunnen Dr., Ste. 107
St. Louis, MO 63143



Town & Four Apartments
1003 Mariner's Point Ct.
Saint Louis, MO 63141
Telephone: (314) 434-4500
Fax: (314) 434-4136



The BBB reports on members and non-members. If a company is a member of the BBB, it is stated in this report
BBB Definition:

report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB membership information, and Bureau complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.


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Principal: Lyn Wilkerson , General Manager Service Contact: Lyn Wilkerson , General Manager, (314) 434-4500
TOB Classification: Apartments
BBB Membership: This company is not a member.


Customer Experience

Based on BBB files, this company has an unsatisfactory record
BBB Definition:

unsatisfactory record - A company has an "unsatisfactory business performance record" with the Bureau is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern
BBB Definition:

pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.


of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.


with the Bureau due to failure to respond to one or more complaints and or two or more otherwise unresolved
BBB Definition:

unresolved - The company failed to resolve the complaint issues.


complaints. However the business has resolved
BBB Definition:

resolved - The company resolved the complaint issues.


most complaints presented to the bureau.

The BBB has received numerous complaints regarding this apartment complex. Complainants primarily allege that the firm failed to refund deposits when requested, failed to provide refunds or reimbursements for unsatisfactory living conditions, failed to correct unsanitary conditions or faulty equipment, used improper sales tactics, allowed unsanitary or unlivable conditions to exist in and around units, and provided poor customer service. These allegations are reflected in the complaint statistics below.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

The Bureau processed a total of 12 complaints about this company in the last 36 months, our standard reporting period. Of the total of 12 complaints closed in 36 months, 5 were closed in the last year.

These complaints concerned:

2 Advertising Issues
BBB Definition:

Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.



4 Customer Service Issues
BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.



BBB Definition:

Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.



3 Refund or Exchange Issues
BBB Definition:

Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.



2 Billing or Collection Issues
BBB Definition:

Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.



1 Service or Repair Issues
BBB Definition:

Repair Issues - Claims of alleged incorrect diagnosis of a problem, delay in completion of repair, inferior workmanship.



BBB Definition:

Service or Repair Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, damage merchandise as a result of delivery service. alleged incorrect diagnosis of a problem, delay in completion of repair, inferior workmanship.





They were closed as:

3 Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

(click on Resolved to see more details)



1 Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
2 Company resolved the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

2 Unresolved
BBB Definition:

Unresolved - The company failed to resolve the complaint issues.

(click on Unresolved to see more details)



2 Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.

6 Administratively Closed
BBB Definition:

Administratively Closed - The Bureau determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution.

(click on Administratively Closed to see more details)



6 The parties could not provide sufficient information to support their positions nor were they agreeable to make reasonable efforts toward resolving the issues of the dispute.

1 No Response
BBB Definition:

No Response - The company failed to respond to the complaint.

(click on No Response to see more details)



1 Company failed to respond to the BBB or to the consumer to resolve the issues.





----------------------------------------------- as of March 4, 2006
Copyright?? 2006 Better Business Bureau??, Inc.


BBB reports may not be reproduced for sales or promotional purposes.

The information in this report has either been provided by the company or has been compiled by the Bureau from other reliable sources.

As a matter of policy, the Better Business Bureau does not endorse any product, service or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained in this report is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.

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