Westport Station
11155 Westport Station Drive, Maryland Heights, MO 63043
888-375-7185 ext 7373  WEBSITE save favorite
AVERAGE RATING
recommended by:
61%

overall rating:
3.0
2.4
2.38 Parking:
3.2
3.21 Maintenance:
3.0
3.0 Construction:
3.3
3.29 Noise:
2.9
2.92 Grounds:
2.9
2.92 Safety:
3.4
3.38 Office Staff:
< | >

New Management Sucks!!!

From: courtbuchanan@hotmail.com
Date posted: 12/6/2006
Years at this apartment: 2005 - 2006
 
Never had strong feelings about the complex one way or another until signing 2nd year lease under new management. Since then:

- 2 different maintenance calls needed multiple calls of follow up before anything was done.

- We are now paying for water, trash, and sewer. (changed since new managment)

- over this last snow storm walkways were not shoveled. ie. it is now 6 days after the storm and little to no salt has been applied to the 3 inch layer of ice covering the walkway and parking lot. Nor has any attempt been made to clear it.

- MOST UPSETTING -

Rent due on Friday was handed in Monday morning (seen as being 4 days late) which ok $20 ultimately no big deal.... NO - I recieve a letter stating that along with the late fee of $20 is a "forfiture of concession" (ie. because I got the apt. $100 cheaper I now have to pay full apt. value this month) So TOTAL LATE FEE = $120.

After calling up to complain I was told that they are being generous by letting this months Concession fee of $100 slide - but not to be late again or I will be charged the full $120. Pretty shaddy policy if you ask me.

*** Note *** the "concession fee" was conveniently skipped over by staff when discussing changes to my lease. Even when I asked about quirky things and extra charges.

Recommended: NO
Overall Rating
2 out of 5
Parking:
3 of 5
Maintenance:
2 of 5
Construction: 3 of 5
Noise:
3 of 5
Grounds: 2 of 5
Safety: 2 of 5
Office Staff:
3 of 5
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