I have looked this sight over many times and it seems the largest complaint, other than the obvious, is that no one can get an answer as to who the upper management is and how to contact them. People, a little work would bring all this to light and it is all free and legal with the links attached for verification.

Brook Arbor is owned and managed by:

Executive Affiliates Inc.
47W210 US Hwy 30
Big Rock, IL 60511-9358
630-556-3731

They are a REIT with assets listed at $50- $100 Million. Real Estate Investment Trusts (REITs) have become popular because they pool real estate assets and sell them to investors in a liquid form as equities (stocks). REIT's are used by developers to refinance existing portfolios and by financial companies to produce new equity vehicles, which can be sold through their brokerages. So no, general customer satisfaction is not a top priority for them. Returns on investments are.

For additional proof of their hands off approach to property management I would direct your attention to comments made by customers at their other local property. Executive Affiliates Inc. also manage Westover Hills (off of Cary Parkway) 1000 Heathmoor Lane whose reviews are comparable to those listed here.

In closing please note that 8 complaints have been listed with the Better Business Bureau in the last 36 months for Brook Arbor Apartments and 2 for Westover Hills. However, as this does nothing to legally cause them to change their practices, might I echo the sentiments of another reviewer and suggest you take this to the NC Department of Justice. The complaint form can be downloaded and action will be taken, but a pattern must be established first.

Here are the links that I promised so that my findings can be verified by the skeptics.

http://www.townofcary.org/depts/dsdept/P&Z (See "Financing and Capital Sources")
http://www.aptbook.com/Apartment/City//417

User Responses
From: gdc197272	Date: 04/13/2009
Thank You, Thank You, Thank You for this information.
From: Anonymous	Date: 12/08/2009
There is also problems with another property that E.A.I. opperates- Aylesbury Farms in Duluth GA. There are numerous problems that have been reported (many times), but nothing has been addressed. I believe a management assessment, with both E.A.I. and their properties (especially Aylesbury Farms), needs to be addressed- possibly making some drastic personnel changes.

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