The contracted Towing Company "Chandler's Towing" uses predatory methods to identify potential violators to the bogus "policy" and successfully charges outrageous and made up fees that are not supported by any written contracts, lease verbiage, or documentation of service fees. They know that residential communities are not subject to the city towing ordinances and they take full advantage of their right to charge so-called offenders whatever they please. Within 30 - 60 of realizing that his car was towed (after 10PM), Chandlers' Towing quoted a male family member of mine between $315 - $345 ($150 tow, $30 storage, $35 lock fee, $30 after 12AM-additional-day storage fee, and a $100 tow back fee) to have his car returned to Pinegate... No exceptions! The ironic thing is that, under the same circumstances, one of my female friends was charged $150 to have her car returned to her within an hour of it being towed, AND she was given a ride to the ATM by the truck driver! In another instance a male friend was charged $180 ($150 for towing and $30 for storage)within 2 hours of the car being towed. As a resident, my car was towed 2 times before the complex fully outlined the criteria (at $180 a pop) and once when the determination was made that cars with hanging decals should ONLY be towed if any of the tires touch the dirt/grass patchwork surrounding the parking lots. This is bad business and karma will prevail in the end, but a lot of people will suffer financially before things get any better (this is only ONE of the many issues).

Around the summer of last year, the complex began enforcing towing to control parking. There are more visitor parking spaces than residential parking spaces, and the residents who do not have parking permits (issue within an issue) fill up the visitor spaces. Why not just have more residential parking spaces'' There is no written towing policy in the lease other than a reference made in the resident handbook that states, "visitors who park in assigned or numbered parking spaces will be towed." There is nothing that states why residents will be towed outside of the typical obstruction and fire-lane references. And residents were just recently issued 2 different types of parking decals within a matter of months (a problem with the number of passes that were originally issued).

Pinegate does not have assigned or numbered parking spaces AND so many residents (and visitors) are towed repeatedly due to spontaneous and "on the fly" rules that are communicated by flyers from the office or rude and condescending encounters with the towing company.

The complex does really well in filling the units to capacity, and consequently cares very little about the tenants because of the demand for their apartments. Given the location and the economy, the demand is quite strong. They can easily refill units and residents are not "people first" as so very well put in the office answering machine recording. It's sad, because our hands are tied until our leases are up, or until we can afford to live in a better quality and customer-service driven complex. This is NOT a family friendly community... It's a typical business operating and surviving in a recession by any means necessary.

User Responses
From: Anonymous	Date: 03/07/2009
just park in the parking spaces, with your permit hanging and your tags/inspection current and you won't get towed! what's the big deal about that? I've lived here almost a year and have never been towed? They haven't changed the rules about it once except to change the color of the parking permit by march 1st. I dont know why everyone's whining so much about being towed...if you do what you're supposed to, you won't be!
From: Anonymous	Date: 03/08/2009
I've been living here longer than you have (second response), and they HAVE changed things. As a matter of fact, things changed right after the parking lots were re-paved... which was last summer. The recent parking issues allude to other property management issues that the Pinegate staff and the towing company are fully aware of.

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