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Customer Service and Integrity Leaves Much to Be Desired....
From:
totellthetruth100
Date posted:
5/30/2007
Years at this apartment:
2007
-
2007
With each issue, and there have been many, Camden's office ususally Lourene never responds with a genuine apology, but instead arrogance as if the tenant should always be taken for granted. 1) I scheduled for a W/D, b/c they don't include them in the high rent (go figure). When the delivery arrived that must first go through their office, it was closed (during business hours). I was notified that my delivery would not arrive on the scheduled date and that I wouldn't be charged (as if they had a right to do so). I reported the inconvenience to Lourene that I had taken off from work and checked with the office several times throughout the day, but due to their shortcoming, I wanted management to respond to me personally. Well, I am still awaiting a response from Lourene and management. 2) The kitchen sink was leaking on day one. The one reasonable, maintenance gentleman did fix the problem quickly though. 3) Mailbox keys after three sets didn't work. I was asked are you sure (go figure). 4) Floors were filthy. A few days after moving in I mopped. The bucket was full of grit and pure black dirt. 5) The pin code to allow me access to the facilities after hours hasn't worked since my move in date. Upon reporting the problem, I was told by Lourene, "All Users" wasn't checked. Here again, no apology or accountability, but another excuse. 6) The dogs that bark throughout the day and night is a ridiculous subjection to non-pet owners. 7) I was told by Lourene that cable TV (basic w/HBO) was included in the rental rate, so it was mandatory and not an option. However, the rental payment ledger indicates a $45 monthly charge. Per Lourene, "I wish they wouldn't even have it on there." 8) My initial lease contract was written up for the wrong unit. I had to bring it to Lourene's attention after leaving the office. Overall she was on target with everything that pulled dollars from my pocket, but anything outside of this was faulty at best. Her representation for the Camden Stonecrest properties makes the management company appear as a dictatorship; expecting tenants to hold to a lease agreeement with stringent stipulations, but accepting no accountability for their own abuses/short comings to tenant matters. This is quite ill. Here's a tip, go to the Camden Stonecrest internal website to check on the apt unit rates firsthand. 9) Lourene overpriced me charging more than $200 per month over the actual rate displayed. This is a conservative summary of my experience. There have been a multitude of errors, with little to no accountability.
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