Camden Stonecrest
  (formerly Summit Stonecrest)

Camden Stonecrest (formerly Summit Stonecrest) is recommended by:
43.0%
Overall Rating
3.25 out 5
Parking:
2.61 of 5
Maintenance:
3.46 of 5
Construction: 3.46 of 5
Noise:
3.32 of 5
Grounds: 3.32 of 5
Safety: 3.36 of 5
Office Staff:
3.32 of 5

8620 Bella Reese Road
Charlotte, NC 28277
704-544-8345
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Yo!

Poor Customer Service

From: -Anonymous-
Date posted: 2/28/2008
Years at this apartment: 2007 - 2008
User Response is available. 1 response

 
My lease started November 17.I asked to move in ine day early and I they was going to charge me $300 xtra dollars. My W/D was to be delivered before the Thanksgiving Holiday; however, they did not make the arrangements so it was not delivered until after the new year. Once I received it I did not realize that it was installed incorrectly and the hot was in the cold and vice versus (strunk my sweater)I called to complain and get a refund (for the late deliver)Manager (Alicia) would not return my calls. Everyone that was employeed when I moved in (Melissa, Alicia, Valerie, and Lorraine) are all gone in a matter of 2 months. Customer service is horrible & when you call no one answers & calls are returned the following day (god forbid you should have an emergency)no one is ever in the office you can not pickup your packages for days at a time if you work during the day. You get better customer service in a grocery store. If I could get out of my lease I would move immediately! gkZ41df9CgXQPfm8K2A7

Recommended: NO
Overall Rating
3 out of 5
Parking:
3 of 5
Maintenance:
3 of 5
Construction: 3 of 5
Noise:
3 of 5
Grounds: 3 of 5
Safety: 3 of 5
Office Staff:
3 of 5
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User Responses

From: drp_67 Date: 05/18/2008
So besides your dealing with the management, how are the apartments built? Paper thin walls, hear neighbors breathing, etc.
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