#9,212 #214 #724

What is epIQ?

Cielo

4943 Park Road, Charlotte, NC 28209
(106 Reviews)
$1,290 - $2,236/mo
Share Feedback
Write a Review
Leave a Video ReviewNew

Move-In Specials

Lease a 2 bdrm home by 3/31 and receive One Month Free Rent

Floor Plans & Pricing

Studio

A1

Studio, 1 Bath | 801 sq. ft.

$1,290

1 Available Unit

See Floor Plan Details

A1L

Studio, 1 Bath | 949 sq. ft.

$1,570

1 Available Unit

See Floor Plan Details

1 Bedroom

A2-HC

1 Bed, 1 Bath | 844 sq. ft.

$1,543

2 Available Units

See Floor Plan Details

2 Bedrooms

B3

2 Beds, 2 Baths | 1,173 sq. ft.

$1,621

4 Available Units

See Floor Plan Details

B2

2 Beds, 2 Baths | 1,126 sq. ft.

$1,612

3 Available Units

See Floor Plan Details

B1-HC

2 Beds, 2 Baths | 993 sq. ft.

$1,576

2 Available Units

See Floor Plan Details

B3L

2 Beds, 2 Baths | 1,315 sq. ft.

$2,002

1 Available Unit

See Floor Plan Details

3 Bedrooms

C1

3 Beds, 2 Baths | 1,411 sq. ft.

$2,236

1 Available Unit

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

B-
B-

Renter Ratings

B-

Review Ratings

Noise

2.0

Grounds

3.0

Safety

1.0

Office Staff

3.0

Maintenance

5.0

Neighborhood

4.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

D

Number of reviews in the past 365 days

1

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

A-

Average time to respond to reviews

3 days

View Community Timeline
View Community Timeline

Cielo Reviews

(105)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating
Review Author Icon

Resident 1181441

Verified Resident 2019 - 2023

9/17/2023

I had a great experience at Cielo the 4.5 years I lived there, but I still feel like there are things that need to be addressed such as noise complaints, the garage gates constantly breaking, and barely any parking during the week. I also feel… See More >
    Manager

    9/20/2023

    Cielo
    Thank you for sharing your thoughts with us! Our team is always seeking ways to better our community, so we appreciate your feedback as a long-time resident with us. Please come by our office in person and we'd be happy to speak with you further! As for our parking garage gate, we assure you that our team is currently working on repairs and it should be fully operational very soon. - Cielo Team
    Review Author Icon

    anonymous

    Resident 2021 - 2022

    7/19/2022

    If you have the choice, DO NOT LIVE HERE!

    Where do I even begin with this place? The AC units have gone out 4 times in the past 2 months. Each time worse then the last, we’ve gone without air conditioning in some of the hottest months of the year for weeks at a… See More >
      Manager

      7/29/2022

      Cielo
      Thank you for taking the time to voice your concerns as a valued resident. We can assure you that our team is working hard to make improvements throughout our community, so your feedback is important to us. We invite you to stop by our office in person so that we can share with you our pending projects. It'd be a pleasure hearing from you! - Cielo Team
      Review Author Icon

      anonymous

      Resident 2018 - 2022

      7/14/2022

      Luxury Apartments with no basic amenities! No elevator or pool!

      This review is way overdue. I've lived here for more than 4 years and this place has had three different management companies during that time. One worse than the other but this place has gone downhill since Olympus took over in Nov 2021. This place… See More >
        Manager

        7/18/2022

        Cielo
        We’re sorry to see that you have some concerns which have hindered your enjoyment of your home here, Mary. Our valet trash service is meant to be a benefit for our residents, so we apologize if it has not worked out as well for you as we would have hoped. Also, we want all of the features in our community to be in the best condition possible, so we appreciate your patience as we complete renovations on the property. Our residents are our number one priority and we’re always looking for ways to improve their experiences with us, so please contact the office so we may have the opportunity to discuss your concerns in more detail. The satisfaction of our residents is a top priority for our team and we would like to help make your time here as positive as possible moving forward. - Cielo Team
        Review Author Icon

        Michael_H791

        Resident 2021 - 2022

        1/18/2022

        Need to take "Luxury" out of the name. I've been here for almost a year and since Olympus took over it has been downhill. Constant trash pile ups in the compactor access rooms which leaves lingering smells. Also they are extremely inconsistent with office hours.… See More >
          Manager

          2/4/2022

          Cielo
          Michael, thank you for taking a moment to voice your concerns. It's been a pleasure having you as a resident with us, so our team is disappointed to hear that you view us in this light. We do apologize for the recent issue you had with your package. As we shared with you during your office visit, our community will soon be offering Fetch package service. We're looking forward to this added amenity, please do not hesitate to reach out if you have further concerns. Thank you! - Cielo Team
          1.0(1 rating)
          Review Author Icon

          peacema

          Resident 2021

          11/15/2021

          This is my first time living in an apartment advertised as luxury and it has been disgusting and an absolute nightmare. First, in the age of Covid - the apartment was not properly cleaned. There were layers of dust on the vents, light fixtures, windows,… See More >
            Review Author Icon

            anonymous

            Resident 2021

            9/29/2021

            I recently moved into this property. Worse decision I've ever made. Common areas are not cleaned regularly. You smell trash in the corridor to the parking garage. There is animal waste in the grassy areas. Most people seem to think it's unnecessary to curb their… See More >

              Updated Review

              Review Author Icon

              anonymous

              Resident 2020 - 2021

              9/4/2021

              The reviews for this complex are completely fake, and tenants are asked to leave them when they first move in. I’ve lived in Cielo over a year, and the Leasing Office team will oversell that they are different since changing property management companies and they… See More >
                Review Author Icon

                anonymous

                Resident 2021

                6/11/2021

                The staff is amazing--so friendly and helpful. I love my studio so much. It's just the right size. The community is quiet, and it's within walking distance to anything I could possibly need. This is a great place to live!… See More >
                  Review Author Icon

                  anonymous

                  Resident 2018 - 2021

                  3/3/2021

                  The place has turned into a dump. Very dirty. Nothing is cleaned ever. Trash everywhere. Maintenance takes days to respond if you need something. A lot of people are moving out. No one is moving in. Theres a reason. Look somewhere else.

                    Review Author Icon

                    L_Adams

                    Resident 2020

                    7/31/2020

                    Living at Cielo has been by far one of the best renting experiences. My fiancé and I love it here! The staff is very welcoming and care for each of the residents here. The monthly get togethers are always fun and very much appreciated.… See More >
                      Manager

                      8/3/2020

                      Cielo
                      Thanks for sharing your review. We are so happy to hear that you and your fiancé love living here and that our team has been able to make it one of the best renting experiences for you. It’s also great to know that you appreciate our monthly resident appreciation events as our team enjoys hosting them. Your kind comments and overall recommendation truly mean a lot to us. If there is anything else we can do to make your experience here even better, please let us know. We can be reached at (704) 525-8110 or visit cielocharlotte.com. Thanks for calling us home!
                      Review Author Icon

                      Amanda M.

                      Resident 2020

                      7/20/2020

                      DO YOUR RESEARCH. PICTURES ARE LOVELY, THE REALITY IS NOT. I've been here for nearly 2 years and this year will be our last. Our first year was great. Our unit is nice and has an amazing view. I will say that we've had constant… See More >
                        Manager

                        7/21/2020

                        Cielo
                        Hi Amanda – Thanks for taking the time to share your review. Although you had a great first year with us and continue to love your apartment and it’s view, we are disappointed to learn that you have such negative feelings towards us. As you know, our Property Manager recently spoke with you in regards to the current condition of the pool. We would like to share that our team has been actively cleaning the pool and the discoloration you’re seeing is the algae once it settles. After a few more cleans, the color will go back to it’s normal state. While this is happening, the pool is still safe to swim in; however, may not be the most visually appealing right now. We absolutely strive to deliver the best customer service as the overall happiness of our residents is truly of the highest important to us; however apologize that our solutions have not met your satisfaction. It is our hope that future residents will not let one person’s opinion of our community discourage them as we believe that our community is a great place to call home. While we may not agree with your comments about our team or community, we still appreciate the feedback. If there is anything else we can do for you, please let us know. Our team can be reached at (704) 525-8110 or visit cielocharlotte.com.
                        Review Author Icon

                        anonymous

                        Resident 2019 - 2020

                        5/21/2020

                        Cielo has been a great place to call home over the last year. All the ladies in the office are so nice and helpful and maintenance is speedy in helping with your fixes. The community upkeep is always great, I see the housekeeper cleaning during… See More >
                          Manager

                          5/21/2020

                          Cielo
                          Thanks so much for your review. We are so happy to hear that you’ve enjoyed living here for the past year. Your kind comments about our team really mean a lot to us. If there is anything we can do to make your experience here even better, please let us know. We can be reached at (704) 525-8110 or visit cielocharlotte.com. We look forward to serving you!
                          Review Author Icon

                          anonymous

                          Resident 2018 - 2020

                          5/12/2020

                          KEEP LOOKING! Do not fall for their amenities, models or price. In just a little over a year lease lived here, the entire staff has changed multiple times to the point where they don't know who is a resident and who isn't. The shady and… See More >
                            Manager

                            5/13/2020

                            Cielo
                            We apologize for your experience at our community. As you know, our team has been in close contact with you in order to offer some clarification on the concerns detailed above. You have our sincerest apologies for any frustration you experienced when there was a leak within your home. Our team did respond and complete the repair in a timely manner. In addition, we did work with you on your water bill and a credit was added to your account in order to compensate for the higher usage. We feel it is important to refute your claims that we do not care about our residents. The happiness of our residents is our top priority and we take pride in providing excellent customer service. We are sorry that you felt differently and that you would not recommend our community. Our team will be sure to take your comments into consideration as we look at ways to improve. We wish you all the best!
                            Review Author Icon

                            kchachra

                            Resident 2019 - 2020

                            3/25/2020

                            This was exactly the type of experience and accommodations we were looking for when relocating to Charlotte. My husband's company put us up in this temporary housing while we searched for a house and we could not have asked for a better location! Cielo is… See More >
                              Manager

                              3/26/2020

                              Cielo
                              Thanks for sharing your review. It is wonderful to hear that you enjoyed your time at our community and that you met lifelong friends living here! Our team has enjoyed getting to know you and we will miss you when you move! Your kind review really means a lot to us. If there is anything we can do to make your time here any better, please let us know. We can be reached at (704) 525-8110 or visit cielocharlotte.com. We look forward to serving you!
                              Review Author Icon

                              Kelly_O505

                              Resident 2017 - 2019

                              1/16/2020

                              My husband and I enjoyed our living experience at Cielo! The staff was amazing; extremely professional and friendly. They treated us like family and very accommodating and hospitable to our puppy Maisie. We will truly miss the interaction with Kensey and Jessie. Very affordable for… See More >
                                Manager

                                1/16/2020

                                Cielo
                                Thanks for sharing your review. We are so happy that you and your husband enjoyed living here and that our team was most accommodating. We will miss seeing you and your pup around the community! If there is ever anything we can do for you in the future, please let us know. We can be reached at (704) 525-8110 or visit cielocharlotte.com. We wish you all the best!
                                Review Author Icon

                                Rama Krishnam Raju

                                Resident 2019

                                12/14/2019

                                Great community to live with great amenities and excellent staff. Their socials are fantastic. Property Manager Cecilia is an awesome person and her highest priority is residents comfort . She is very collaborative with her staff and residents. Her staff is excellent too. I recommend… See More >
                                  Manager

                                  12/16/2019

                                  Cielo
                                  Thanks for your review! We are so happy to hear that you enjoy our social events. Our team loves hosting these and we always have a great time too! Your recommendation really means a lot to us. If there is anything we can do to make your experience here even better, please let us know. We can be reached at (704) 525-8110 or visit cielocharlotte.com. We look forward to serving you!
                                  Review Author Icon

                                  anonymous

                                  Resident 2019

                                  10/7/2019

                                  I have been a resident at Cielo for the past 8 months. The property manager (Jesse) is so respectful to each resident and does a great job getting to know the people who live in the community. The maintenance team is always so responsive and… See More >
                                    Manager

                                    10/7/2019

                                    Cielo
                                    Thanks for sharing your review. It is great to hear that you have enjoyed living here for the past 8 months and that our team has been able to assist with your needs. Our team loves seeing residents at our socials and we hope to see you at our next one. If there is anything we can do to make your experience here even better, please let us know. We can be reached at (704) 525-8110 or visit cielocharlotte.com. We look forward to serving you!
                                    Review Author Icon

                                    Patrick_R389

                                    Resident 2019

                                    10/1/2019

                                    I never write reviews. But I just want to say that the entire staff at Cielo are amazing. Today they went above and beyond what I would expect from an apartment staff. Jessie, Kinsey, Richard, Socrates all deserve recognition for helping me in a situation… See More >
                                      Manager

                                      10/1/2019

                                      Cielo
                                      Hi Patrick, Thanks for sharing your review. We are so glad to hear that our team was able to assist with your needs and that we made your day. Your kind comments truly mean a lot to us. If there is anything we can do to make your experience here even better, please let us know. We can be reached at (704) 525-8110 or visit cielocharlotte.com. We look forward to serving you!
                                      Review Author Icon

                                      anonymous

                                      Resident 2019

                                      9/25/2019

                                      I have occupied a one and two bedroom apartment at Cielo and have had a great experience throughout both moving dates. The staff is excellent, they have several events every month for their residents and it is one of the quieter properties I have ever… See More >
                                        Manager

                                        9/25/2019

                                        Cielo
                                        Thank you for sharing your review. It is great to hear that you enjoy living here and that our team has been able to assist with your needs. We loved reading about how you attend the resident events! We love seeing everyone there! If there is anything we can do to make your experience here even better, please let us know. We can be reached at (704) 525-8110 or visit cielocharlotte.com. We look forward to serving you!
                                        Review Author Icon

                                        anonymous

                                        Resident 2019

                                        7/31/2019

                                        I can't say enough great things about Cielo. The staff is absolutely amazing. We've been renting in various places around Charlotte and this is by far our favorite. We love the layout of our space, the convenience of our location, and Jesse and the staff… See More >
                                          Manager

                                          8/2/2019

                                          Cielo
                                          Thank you for taking the time to share your experience of our community. It is great to hear that Cielo is your favorite place you have lived. Our team sincerely appreciates your comments. If there is anything we can do to make your experience here even better, please let us know. We can be reached at (704) 525-8110 or visit cielocharlotte.com. We look forward to serving you!
                                          Review Author Icon

                                          anonymous

                                          Resident 2019

                                          7/30/2019

                                          I recently moved out of Cielo and already miss it! The grounds and apartments were well taken care of by the amazing maintenance staff. Always on call, quickly fixes anything that is wrong, and very friendly. The leasing staff was very helpful and kind. My… See More >
                                            Manager

                                            7/30/2019

                                            Cielo
                                            Thank you for taking the time to share your experience of our community. It is great to hear that you had such a pleasant stay at Cielo and that you miss it already! Our team sincerely appreciates your comments. If there is ever anything we can do for you in the future, please let us know. We can be reached at (704) 525-8110 or visit cielocharlotte.com. We wish you all the best!
                                            Review Author Icon

                                            Leigh_O473

                                            Resident 2019

                                            6/1/2019

                                            This community definitely won us over when shopping for a place to reside and be proud of. All staff to include maintenance and leasing office staff are knowledgeable, kind, and and always prompt with an answer to any questions. Only one small inconvenience is the… See More >
                                              Manager

                                              6/4/2019

                                              Cielo
                                              Thank you for taking the time to share your experience of Cielo. It is great to hear that you enjoy living here and that our team has been helpful! We understand that parking can be tight and conduct daily garage walks to ensure residents are abiding by our parking regulations. If you continue to experience limited parking, please reach out to us at (704) 525-8110 or visit cielocharlotte.com. We look forward to serving you!
                                              Review Author Icon

                                              Chelsea_S533

                                              Resident 2019

                                              2/21/2019

                                              I have lived all over the country in many different apartments and had decent experiences. Cielo definitely sets the bar high, it's a luxury living experience for a reasonable, affordable price. The staff is very knowledge, and always there to help. The application process is… See More >
                                                Manager

                                                2/25/2019

                                                Cielo
                                                Thank you for taking the time to share your experience of Cielo. We are so glad to hear that you enjoy living here and that you love the amenities. Our team loved reading your review and learning about how you reserve the movie room to watch a game or a classic movie. Your kind comments truly mean a lot to us. If there is anything we can do to make your experience even better, please let us know. We can be reached at (704) 525-8110 or visit cielocharlotte.com. We look forward to serving you!
                                                Review Author Icon

                                                anonymous

                                                Resident 2017 - 2018

                                                2/21/2019

                                                We loved living at Cielo while our house was being built. Leasing staff and maintenance was amazing and so helpful! We loved that they had multiple socials for the residents a month! We were really able to get to know our neighbors. I also loved… See More >
                                                  Manager

                                                  2/21/2019

                                                  Cielo
                                                  Thank you for taking the time to share your experience of Cielo. It is great to hear that you loved living here and that you enjoyed attending our resident events. We certainly love seeing everyone at these get-togethers. While we are sad to hear that you no longer reside with us, we are appreciative of your recommendation. If there is ever anything we can do for you in the future, please let us know. We can be reached at (704) 525-8110 or visit cielocharlotte.com. We wish you all the best!
                                                  Review Author Icon

                                                  anonymous

                                                  Resident 2018 - 2019

                                                  2/16/2019

                                                  If you live under someone be ready for the stomping, walking , and daily noise. They also have a problem with the flushing of your neighbors toilet sounds like rocks being thrown down the pipe. If you live on the ground floor be ready to… See More >
                                                    Manager

                                                    2/19/2019

                                                    Cielo
                                                    We appreciate you bringing these matters to our attention. It is important to us that we take a moment to address your concerns in hopes of improving your opinion. Residents are encouraged to notify us if they are experiencing any issues with their living environment so that we can address them in a timely and efficient manner. We strongly believe that every resident is entitled to the peaceful and quiet enjoyment of their home and we certainly do not want you to be frustrated by disruptive noise. Due to this review being posted anonymously, we are unable to follow up with you directly to get more details on when and where this is occurring. Once we hear from you, our team will do everything we can to resolve the noise that is affecting your living environment. At your earliest convenience, please stop by, call (704) 525-8110 or visit cielocharlotte.com. We look forward to working with you and improving your opinion.

                                                    Features & Amenities

                                                    Laundry
                                                    • In-Unit Washer/Dryer
                                                    Parking
                                                    • Garage
                                                    • Parking
                                                    Pets
                                                    • Cats Allowed
                                                      Fee: $350. Rent: $30. Restrictions: Breed Restrictions Apply. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Dogs Allowed
                                                      Fee: $350. Rent: $30. Restrictions: Breed Restrictions Apply. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • 24-Hour Emergency Maintenance
                                                    • Business Center
                                                    • Clubhouse
                                                    • Credit Card Payments Accepted
                                                    • Elevator
                                                    • Fitness Center
                                                    • Garbage Disposal
                                                    • Granite Countertops
                                                    • High End Appliances
                                                    • High-Speed Internet
                                                    • Kitchen Islands
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Online Resident Services
                                                    • Pool
                                                    • Public Transportation
                                                    • Recreation Room
                                                    • Wheelchair Access Available
                                                    Show Less
                                                    Show More

                                                    Leasing

                                                    Let Cielo expand your idea of home. Centrally located in Montford Park, this desirable Charlotte, North Carolina, neighborhood has it all. From premier retail shops and highly rated public schools to dining destinations and nightlife hot spots, this vibrant area checks all the boxes. When you re not out and about, get to know your studio, one, two, or three bedroom apartment purposely designed to maximize comfort and exude style. Elegant finishes and open-concept floor plans provide a trendy backdrop to create your ultimate living space. Cook with confidence in your well-appointed kitchen outfitted with ENERGY STAR-certified appliances and granite countertops. Then, journey out onto your private balcony or patio and enjoy your meal under the warm afternoon sun.
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Olympus Property

                                                    B
                                                    B
                                                    Communities
                                                    98

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 106 number of votes by renters, Cielo is currently rated 3.8 out of 5 stars.
                                                    Cielo is rated 3/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                                                    Cielo is rated 5/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    Cielo is rated 2/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    Cielo is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Cielo is rated 4/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    Cielo is rated 3/5 stars in our renters staff survey, which is considered below average. The staff is often unresponsive and not fully helpful in addressing resident needs.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 3 days to their community reviews in the past year.
                                                    Olympus Property
                                                    Cats Allowed
                                                    Fee: $350
                                                    Rent: $30
                                                    Restrictions: Breed Restrictions Apply
                                                    Pet Limit: 2
                                                    Dogs Allowed
                                                    Fee: $350
                                                    Rent: $30
                                                    Restrictions: Breed Restrictions Apply
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    Studio, 1 Bath
                                                    Lease a 2 bdrm home by 3/31 and receive One Month Free Rent

                                                    Contact Property

                                                    Cielo

                                                    March 2024

                                                    Sun
                                                    Mon
                                                    Tue
                                                    Wed
                                                    Thu
                                                    Fri
                                                    Sat
                                                    1
                                                    2
                                                    3
                                                    4
                                                    5
                                                    6
                                                    7
                                                    8
                                                    9
                                                    10
                                                    11
                                                    12
                                                    13
                                                    14
                                                    15
                                                    16
                                                    17
                                                    18
                                                    19
                                                    20
                                                    21
                                                    22
                                                    23
                                                    24
                                                    25
                                                    26
                                                    27
                                                    28
                                                    29
                                                    30
                                                    Beds

                                                    0

                                                    Baths

                                                    0

                                                    Cielo is a 801 - 1,411 sq. ft. apartment in Charlotte in zip code 28209. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,290. Nearby cities include Charlotteq, Matthews, Pineville, Mount Holly, and Belmont.

                                                    Your privacy and identity are important to us. Please review the Terms and Guidelines before sharing private or non-public information with matches.