Matthews Crossing formerly Dominion Crown Point
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Terrible Management
From: -Anonymous-Date posted: 9/27/2003
Years at this apartment: 2002 - 2003
For the past year the management staff has been terrible. Not the office staff of the girls, but the loud and rude assistant manager. The manager is even worse. I have had several problems and he only tells me he is sorry and that he will let me out of my lease. He has no business being a manager of such a problem property because he can never answer a question and if he does he tells me he cannot help me or he will let me leave. I do not believe this is customer service nor is this a correct way to manage this many apartments. The assistant manager is just as rude. I have walked in the office several times when the assistant manager is either repremanding the manager and staff loudly or even a resident. She almost makes it unbearable to set foot in the office because she is always so negative and loud. I would not recommend this place to anyone because of their lack of knowledge customer service skills. If I had to say one thing nice it would be that the maintance staff is very nice and prompt. That is all. The managers should not be in the position they are in.
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