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Mill Pond

3515 Laurel Mill Drive, Charlotte, NC 28262
(153 Reviews)
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Floor Plans & Pricing

1 Bedroom

1 x 1 650 sq ft

1 Bed, 1 Bath | 650 sq. ft.

See Floor Plan Details

2 Bedrooms

2 x 2 1050 sq ft

2 Beds, 2 Baths | 1,050 sq. ft.

See Floor Plan Details

3 Bedrooms

3 x 2 1300 sq ft

3 Beds, 2 Baths | 1,300 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

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Review Ratings

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Grounds

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Office Staff

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Maintenance

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Neighborhood

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Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

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Number of reviews in the past 365 days

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Mill Pond Reviews

(140)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Resident 978766

Verified Resident ā€¢ 2007 - 2021

12/6/2021

Do not move Here. A lot has changed. The only good thing is the convenience of shopping and entertainment. That is the only thing I will miss. The marijuana and shooting of guns is completely out of hand. All they care about is Rent.

    Manager

    12/6/2021

    Mill Pond
    I am sorry to hear that you are disappointed in your experience. It is our primary goal to provide our residents with the best possible experience. We would like the opportunity to correct these issues and work toward finding a resolution. Please contact the office at your earliest convenience. We look forward to speaking with you soon.

    Updated Review

    Review Author Icon

    Resident 861719

    Verified Resident ā€¢ 2021

    11/28/2021

    The Community is very quiet and clean, and also the maintenance and management for mill pond has been great. I highly recommend anyone who wants to be near the mall and a lot of restaurants to come and stay here lol. No complaints here!

      Manager

      11/28/2021

      Mill Pond
      Thank you for your review, we strive hard to ensure our property always looks great. Please let us know if you need anything.

      Updated Review

      Review Author Icon

      Resident 318215

      Verified Resident ā€¢ 2016 - 2021

      11/2/2021

      I have had no problems since I been here, I like my neighbors the ones that I know, it's a pleasant calm environment, mostly everyone stay to their self, there is no playground for the children so it tends to get a little loud atā€¦Ā See More >
        Manager

        11/2/2021

        Mill Pond
        Thank you for your kind review!
        Review Author Icon

        anonymous

        Resident ā€¢ 2021

        9/23/2021

        Nice community close to everything. Its located in Charlotte but right beside the mall in Concord. Overall no complaints with community. Kay always provides great customer service whenever I come into the office. I would recommend family and friends to stay here.

          Manager

          9/23/2021

          Mill Pond
          Thank you for your kind word on our communty. We value all of our residents at Mill Pond. Please feel free to contact the offie if you need anything.
          Review Author Icon

          anonymous

          prospective ā€¢ Visited 2021

          9/22/2021

          I was very satisfied with my experience when visiting this community. The staff was friendly and knowledgeable. The grounds looked great. I would love to live in this community. The location is great!

            Manager

            9/22/2021

            Mill Pond
            Thank you for visiting our community. We look forward to having you as part of the Mill Pond family.
            Review Author Icon

            Resident 945001

            Verified Resident ā€¢ 2021

            8/29/2021

            So far my experience has been pretty good. The area seems pretty quiet with no commotion on problems. However it seems there continue to be a problem with people putting the trash in the dumpster which is an eye sore and a disgrace to theā€¦Ā See More >
              Manager

              8/30/2021

              Mill Pond
              Thank you for your feedback. We are delighted to see that you are enjoying living at Mill Pond Apartments.

              Updated Review

              Review Author Icon

              Resident 434377

              Verified Resident ā€¢ 2017 - 2021

              8/11/2021

              The community has been great. I have lived here since 2017 peacefully. Family oriented community close to everything you need within a five minute drive. Many different things to do, concord mills, many resturants, movies gyms and etc.

                Manager

                8/17/2021

                Mill Pond
                Thank you for the nice review. We are so happy that your experience has been wonderful, please don't hesitate to call us if you need anything. Thank you for calling Mill Pond home.
                Review Author Icon

                Resident 929843

                Verified Resident ā€¢ 2021

                7/20/2021

                Recently, I moved into a unit at Mill Pond and couldn't be happier. Property management responded immediately to all my concerns and repair requests. I highly recommend to anyone seeking to lease a new home! You will not be disappointed with Ryan, who works theā€¦Ā See More >
                  Manager

                  7/22/2021

                  Mill Pond
                  Thank you for the nice review. If there is anything we can help you with, please let us know.
                  Review Author Icon

                  Resident 929070

                  Verified Resident ā€¢ 2021

                  7/19/2021

                  Apartment is nice. Flooring is brand new. Staff is friendly. Maintenance staff is efficient. Not too much noise, other than some cars speeding through the parking lot. Never had any packages stolen. Landscaping and bug spray is maintained regularly.

                    Manager

                    7/19/2021

                    Mill Pond
                    Thank you for the nice review. Please let us know if there is anything we can help you with in the future.

                    Updated Review

                    Review Author Icon

                    Resident 854363

                    Verified Resident ā€¢ 2020 - 2021

                    6/7/2021

                    The complex is nice, the trash is the only issue which makes the quality of the neighborhood look less than what it is. When I first moved in, I had issues with paint in my apartment that mgmt would fix, but never have.

                      Manager

                      6/7/2021

                      Mill Pond
                      Thank you for your information. We do have a brand-new compactor. The compactor will automatically compact when trash is placed inside. Please contact us in the office so we can help you with the concrens.
                      Review Author Icon

                      Resident 912769

                      Verified Resident ā€¢ 2019 - 2021

                      6/6/2021

                      The community is very quiet the staff is very friendly and helpful they will help you in anyway that they can and if you have any questions they will help you as well The staff turnover could be a little better but the staff isā€¦Ā See More >
                        Manager

                        6/6/2021

                        Mill Pond
                        Thank you for your kind works. we appr3eciate out residents
                        Review Author Icon

                        Resident 904684

                        Verified Resident ā€¢ 2020 - 2021

                        5/16/2021

                        It's a nice community I think it needs a little remodeling and it'll be perfect. There are a lot of kids but I usually don't hear them through out the day or night which is nice. I like how close the apartments are to theā€¦Ā See More >
                          Manager

                          5/17/2021

                          Mill Pond
                          Thank you for your response. We appreciate you and the information that you have given us
                          Review Author Icon

                          Resident 900918

                          Verified Resident ā€¢ 2019 - 2021

                          5/6/2021

                          New staff all around and they are finally cleaning up the complex. I get help fast and promptly whenever I need it. Maintence is awesome and they fix the issue the right way the first time. Amazing apartment managers in the front office who areā€¦Ā See More >
                            Manager

                            5/6/2021

                            Mill Pond
                            Thank you for your response. We are happy that you are enjoying your home and that we can be of service.
                            Review Author Icon

                            Resident 897110

                            Verified Resident ā€¢ 2016 - 2021

                            4/25/2021

                            Trash has piled up for a month. The compactor stopped working so they have been bringing large construction dumpsters and not switching them when they get full. This is a new problem but still disgusting. No amenities for kids other than a small pool. Peopleā€¦Ā See More >
                              Manager

                              4/26/2021

                              Mill Pond
                              Thank you for your response. We have been working closely with the trash company to have the roll offs picked up as quick as they can schedule us. Our new compactor is scheduled for delivery on May 5, 2021. We appreciate your understanding during this time. Please all the office at any time with any concerns.
                              Review Author Icon

                              Resident 887198

                              Verified Resident ā€¢ 2021

                              3/23/2021

                              Apartment location is amazing. The property is clean and organized looking. The neighbors seem nice. My apartment was okay. Didn't know it was handicap accessible, that ultimately changed the way my apartment is laid out. Shorter counters and additional bars in the bathroom essentially takeā€¦Ā See More >
                                Manager

                                3/23/2021

                                Mill Pond
                                Thank you for your kind words and concerns. Please contact the office so we can discuss your apartment.

                                Updated Review

                                Review Author Icon

                                Resident 226230

                                Verified Resident ā€¢ 2016 - 2021

                                3/16/2021

                                I love where I have been living the past 5 yrs when I do need anything they get right on it and never had to come back for the same issue. It's a quiet community near the mall and restaurants. The complex isn't tooā€¦Ā See More >
                                  Manager

                                  3/18/2021

                                  Mill Pond
                                  Thank you for your review. We appreciate our residents.
                                  Review Author Icon

                                  Resident 883659

                                  Verified Resident ā€¢ 2021

                                  3/14/2021

                                  So far a really good place to live. Love how close I am to the mall and other things. Not to pleased with the traffic here but I expect that especially living by the interstate and the mall. Overall I'm very happy

                                    Manager

                                    3/15/2021

                                    Mill Pond
                                    Thank you for your nice review. We at Mill Pond want your stay to always be enjoyable.

                                    Updated Review

                                    Review Author Icon

                                    Resident 796466

                                    Verified Resident ā€¢ 2017 - 2021

                                    3/10/2021

                                    I have enjoyed my stay at Mill Pond. Location is convenient to shopping, multiple restaurants and only a few minutes access to highways and interstate. Staff is very professional and makes me feel welcomed whenever I visit the office.

                                      Manager

                                      3/11/2021

                                      Mill Pond
                                      Thank you for your feedback. We are glad to know you are enjoying your home.
                                      Review Author Icon

                                      Resident 874850

                                      Verified Resident ā€¢ 2021

                                      2/21/2021

                                      They were very helpful. The community is great. The apartment was clean and neat when I arrived. Any questions were answered & every one was helpful. No bugs so far , appliances are new & up to date. I'm very pleased.

                                        Manager

                                        2/22/2021

                                        Mill Pond
                                        Thank you for your wonderful response.
                                        Review Author Icon

                                        Resident 861720

                                        Verified Resident ā€¢ 2021

                                        1/11/2021

                                        I was in need of housing and Mill Pond helped me get my lease signed in less than two weeks.. Everyone was super nice and helpful. My apartment was clean upon my arrival.. I love that I don't have to travel far everything is Inā€¦Ā See More >
                                          Manager

                                          1/11/2021

                                          Mill Pond
                                          We are so happy that you enjoy your new home. Welcome to Mill Pond
                                          Review Author Icon

                                          Resident 860759

                                          Verified Resident ā€¢ 2020 - 2021

                                          1/7/2021

                                          I love this apartment community! On my move in day the staff in the front office was very helpful and available should I needed their help with anything. The staff of these apartment are helpful they are understanding!

                                            Manager

                                            1/7/2021

                                            Mill Pond
                                            Hello and thank you for your feedback. We are happy to hear that you have had a great experience so far at Mill Pond and wanted to let you know if you ever need anything in the future to please reach out to the office so we can get it taken care of for you. Thanks so much, have a great day.
                                            Review Author Icon

                                            Resident 851896

                                            Verified Resident ā€¢ 2020

                                            12/10/2020

                                            I've really loved the community so far. There's been a lot of adjustments due to Covid 19, but the office staff always finds ways to make the community feel close. The units themselves are very spacious, and the area is beautiful. Plus the property isā€¦Ā See More >
                                              Manager

                                              12/14/2020

                                              Mill Pond
                                              Hello and thank you for your feedback. We are happy to hear that you have had a great experience so far at Mill Pond and wanted to let you know if you ever need anything in the future to please reach out to the office so we can get it taken care of for you. Thanks so much, have a great day.
                                              Review Author Icon

                                              Resident 834699

                                              Verified Resident ā€¢ 2020

                                              10/20/2020

                                              The move-in was great! We were truly surprised and blessed to be approved to this community. The office staff was super nice and the whole process was very quick and convenient. The apartment is very nice and was clean and ready to move in onā€¦Ā See More >
                                                Manager

                                                11/18/2020

                                                Mill Pond
                                                Hello and thank you for your feedback. We are happy to hear that you have had a great experience so far at Mill Pond and wanted to let you know if you ever need anything in the future to please reach out to the office so we can get it taken care of for you. Thanks so much, have a great day.

                                                Updated Review

                                                Review Author Icon

                                                Resident 379640

                                                Verified Resident ā€¢ 2014 - 2020

                                                10/4/2020

                                                N/a nothing to say, nothing to say, nothing to say, nothing to say, nothing to say, nothing to say, nothing to say, nothing to say, nothing to say, nothing to say, nothing to say, nothing to say, nothing to say

                                                  Manager

                                                  11/18/2020

                                                  Mill Pond
                                                  In the future please reach out to the office so we can get it taken care of any of your concerns . Thanks so much, have a great day.
                                                  Review Author Icon

                                                  Resident 807308

                                                  Verified Resident ā€¢ 2020

                                                  8/24/2020

                                                  I just moved in but so far so good! The move in process was simple and efficient and the staff seem very nice and helpful. The appartments are nice and clean, and you can't beat the location with concord mills and many stores being nearby.ā€¦Ā See More >
                                                    Manager

                                                    11/18/2020

                                                    Mill Pond
                                                    Hello and thank you for your feedback. We are happy to hear that you have had a great experience so far at Mill Pond and wanted to let you know if you ever need anything in the future to please reach out to the office so we can get it taken care of for you. Thanks so much, have a great day.

                                                    Features & Amenities

                                                    Laundry
                                                    • Clothes Care Center
                                                    • Laundry On-Site
                                                    • Washer/Dryer Connections
                                                    • Washer/Dryer Rental Available
                                                    Pets
                                                    • Dogs Allowed
                                                      Deposit: $150. Fee: $300. Rent: $10. Pet Limit: 2. Comments: Pets Welcome.<br><strong>Restriction:</strong> Breed Restrictions Apply
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                                                    • Cats Allowed
                                                      Deposit: $150. Fee: $300. Rent: $10. Pet Limit: 2. Comments: Pets Welcome.<br><strong>Restriction:</strong> Breed Restrictions Apply
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Balcony or Patio
                                                    • Black or Stainless Appliances
                                                    • Ceiling Fan
                                                    • Digital Thermostats
                                                    • DishWasher
                                                    • Fitness Center
                                                    • Free Weights
                                                    • Gourmet Kitchen
                                                    • High Ceilings
                                                    • Online Payments Accepted
                                                    • Pool
                                                    • Spacious Kitchen
                                                    • Sundeck
                                                    • Walk In Closets
                                                    • Wi-Fi Access at Pool and Clubhouse
                                                    • Wired for Google Technology
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                                                    Leasing

                                                    Mill Pond Apartments is located just steps from the fabulous shopping of Concord Mills Mall as well as all the delicious dining that surrounds it! Come enjoy all the perks of downtown living without all the traffic and congestion. The unique apartment homes at Mill Pond combine convenience, comfort, and technology for today's lifestyle. Our beautiful interiors are designed to optimize the way you live, work, & play. Come meet our terrific team and enjoy your new home today!
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: Closed

                                                    Questions & Answers (1)

                                                    Nina_N810
                                                    Asked on: 10/02/2023
                                                    Q:Ā What is mill ponds phone number ?

                                                    Frequently Asked

                                                    Dogs Allowed
                                                    Deposit: $150
                                                    Fee: $300
                                                    Rent: $10
                                                    Pet Limit: 2
                                                    Comments: Pets Welcome.<br><strong>Restriction:</strong> Breed Restrictions Apply
                                                    Cats Allowed
                                                    Deposit: $150
                                                    Fee: $300
                                                    Rent: $10
                                                    Pet Limit: 2
                                                    Comments: Pets Welcome.<br><strong>Restriction:</strong> Breed Restrictions Apply
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

                                                    Check Availability

                                                    Mill Pond

                                                    March 2024

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                                                    Mill Pond is a 650 - 1,300 sq. ft. apartment in Charlotte in zip code 28262. This community has a 1 - 3 Beds, 1 - 2 Baths Nearby cities include Charlotteq, Matthews, Pineville, Mount Holly, and Belmont.

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