#7,384 #160 #584

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The Park at San Remo

8242 Runaway Bay Dr , Charlotte, NC 28212
(193 Reviews)
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Floor Plans & Pricing

1 Bedroom

Messina

1 Bed, 1 Bath | 685 sq. ft.

See Floor Plan Details

Venus

1 Bed, 1 Bath | 826 sq. ft.

See Floor Plan Details

2 Bedrooms

Milan

2 Beds, 2 Baths | 1,048 sq. ft.

See Floor Plan Details

Florence

2 Beds, 1 Bath | 904 sq. ft.

See Floor Plan Details

Tuscany

2 Beds, 1 Bath | 837 sq. ft.

See Floor Plan Details

Naples

2 Beds, 2 Baths | 934 sq. ft.

See Floor Plan Details

3 Bedrooms

Rimini

3 Beds, 2 Baths | 1,101 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

B
B

Renter Ratings

B

Review Ratings

Noise

3.5

Grounds

3.0

Safety

3.2

Office Staff

3.6

Maintenance

3.2

Neighborhood

4.4

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

B+

Number of reviews in the past 365 days

17

Manager’s Review Engagement

A-

Percentage of reviews responded to

82.35%

Manager’s Review Reply Time

C

Average time to respond to reviews

36.59 days

View Community Timeline
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The Park at San Remo Reviews

(183)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 1202897

Verified Resident 2021 - 2023

11/27/2023

Nothing nice to say so saying nothing at all it's wanting me to say more but I don't have anything nice to say about the community so I'm choosing not to say anything so there for the repeat of my response is bc of that

    Review Author Icon

    Resident 1202225

    Verified Resident 2023

    11/24/2023

    Fairly courteous office staff. Nice big windows and great natural light, but they are old and sealant is not great anymore resulting in higher energy costs. Not great ventilation, particularly in bathroom causing mold problems. Appliances work well, except dishwasher. Overall, an ok apartment, but… See More >

      Updated Review

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      Resident 1186655

      Verified Resident 2022 - 2023

      10/25/2023

      The staff and mangement are nice and professional; I've had issues with the curb apppeal. There is all kinds of dirt and debris from the building being power washed. I live on the bottom floor and they hsve yet to clean my area.

        Manager

        11/17/2023

        The Park at San Remo
        Dear Valued Resident, My team and I would like to extend our sincerest apologies to you for your experience here at The Park at San Remo. It is our goal to provide the finest customer service each and every day as part of the LIVE IT! experience our company is fully committed to delivering. I have an open door policy and you are always welcome to contact me or come by the business office at your earliest convenience. I hope to hear from you soon. I can be reached at 7045350126 or sanremomgr@hrpliving.com Kindest Regards, Morgan Carleo, Community Manager
        Review Author Icon

        Resident 1190326

        Verified Resident 2023

        10/17/2023

        Good good good good well well good good good good good good good goood goood good good good good good good good good good good good good good good good good good good good good good gooooooooooooood goooddddddn

          Manager

          10/25/2023

          The Park at San Remo
          Dear Valued Resident, Thank you so much for the kind words. The entire team at The Park at San Remo makes it our goal to provide the finest customer service each and every day as part of the LIVE IT! experience our company is fully committed to delivering. Thank you for being a valued resident and calling The Park at San Remo home. If there is anything that I can ever do for you, please feel free to contact me at 704-535-0126 or sanremomgr@hrpliving.com Kindest Regards, Morgan Carleo, Community Manager
          Review Author Icon

          Resident 1179586

          Verified Resident 2021 - 2023

          9/11/2023

          Poor maintenance culture, not able to improve in their services and always making excuses with short of staff. Phone calls are hardly picked up and destroyed my 10 suits and make my room messy. No clean up after work.

            Review Author Icon

            Resident 1162681

            Verified Resident 2023

            7/24/2023

            Overall, the apartment isn't bad for the price. Almost all appliances work properly and only small things like a screw missing here or there was found after moving in. However, the leasing office doesn't have the best communication. No one answered the phones or called… See More >
              Manager

              7/29/2023

              The Park at San Remo
              Dear Valued Resident, My team and I would like to extend our sincerest apologies to you for your experience here at The Park at San Remo. It is our goal to provide the finest customer service each and every day as part of the LIVE IT! experience our company is fully committed to delivering. I have an open door policy and you are always welcome to contact me or come by the business office at your earliest convenience. I hope to hear from you soon. I can be reached at 704-535-0126 or sanremomgr@hrpliving.com Kindest Regards, Morgan Carleo, Community Manager

              Updated Review

              Review Author Icon

              Resident 1153792

              Verified Resident 2023

              7/21/2023

              The people are nice and the apartments are safe but the maintenance people should complete work orders and not just say they are completed. This is the only real issue I have had whole living here for 1 month

                Manager

                7/29/2023

                The Park at San Remo
                Dear Valued Resident, Your feedback is very valuable to my team and I here at The Park at San Remo. I truly believe that as part of our commitment to offering the finest customer service, we can learn and grow as a community now that this concern has been brought to my attention. I would love to schedule a time to sit down with you and further discuss your concerns. Please let me know when you are available. I can be reached at 704-535-0126 or sanremomgr@hrpliving.com. I hope to hear from you soon. Kindest Regards, Morgan Carleo, Community Manager
                Review Author Icon

                Resident 1161182

                Verified Resident 2018 - 2023

                7/19/2023

                The complex has gone through changes with certain residents not following community rules mainly the leashing of dogs after the office closes - more than one resident lets their dog run wild and I have examples of it on video ...and the quiet hours of… See More >
                  Manager

                  7/29/2023

                  The Park at San Remo
                  Dear Valued Resident, Your feedback is very valuable to my team and I here at The Park at San Remo. I truly believe that as part of our commitment to offering the finest customer service, we can learn and grow as a community now that this concern has been brought to my attention. I would love to schedule a time to sit down with you and further discuss your concerns. Please let me know when you are available. I can be reached at 704-535-0126 or sanremomgr@hrpliving.com. I hope to hear from you soon. Kindest Regards, Morgan Carleo, Community Manager
                  Review Author Icon

                  Resident 1160804

                  Verified Resident 2021 - 2023

                  7/18/2023

                  Work is not completed in a timely manner. Management and emergency management never returns calls or answers the phone. Grounds are covered in dog waste and broken down cars taking up multiple parking spaces

                    Manager

                    7/29/2023

                    The Park at San Remo
                    Dear Valued Resident, My team and I would like to extend our sincerest apologies to you for your experience here at The Park at San Remo. It is our goal to provide the finest customer service each and every day as part of the LIVE IT! experience our company is fully committed to delivering. I have an open door policy and you are always welcome to contact me or come by the business office at your earliest convenience. I hope to hear from you soon. I can be reached at 704-535-0126 or sanremomgr@hrpliving.com Kindest Regards, Morgan Carleo, Community Manager
                    Review Author Icon

                    Resident 1160529

                    Verified Resident 2011 - 2023

                    7/17/2023

                    It's been a long up and down experience throughout the years with this complex as they continue to evolve and grow. Definitely made some improvements but the hall, stairways and decks are dirty and has been for years

                      Manager

                      7/29/2023

                      The Park at San Remo
                      Dear Valued Resident, Your feedback is very valuable to my team and I here at The Park at San Remo. I truly believe that as part of our commitment to offering the finest customer service, we can learn and grow as a community now that this concern has been brought to my attention. I would love to schedule a time to sit down with you and further discuss your concerns. Please let me know when you are available. I can be reached at 704-535-0126 or sanremomgr@hrpliving.com I hope to hear from you soon. Kindest Regards, Morgan Carleo, Community Manager

                      Updated Review

                      Review Author Icon

                      Resident 1084209

                      Verified Resident 2017 - 2023

                      7/17/2023

                      The exterior and steps could be kept cleaner, my building is gross. I used to clean it but it didn't do any good so I gave up. It was really horrible but the last 6 months or so the new management has fixed some stuff… See More >
                        Manager

                        7/29/2023

                        The Park at San Remo
                        Dear Valued Resident, Thank you for taking time to write a review. The entire team at The Park at San Remo makes it our goal to provide the finest customer service each and every day as part of the LIVE IT! experience our company is fully committed to delivering. Thank you for being a valued resident and calling The Park at San Remo home. If there is anything that I can ever do for you, please feel free to contact me at 704-535-0126 or sanremomgr@hrpliving.com. Kindest Regards, Morgan Carleo, Community Manager
                        Review Author Icon

                        Resident 1156584

                        Verified Resident 2021 - 2023

                        7/5/2023

                        There has been a high turnover of management, however, the most recent management company is really taking the effort to make this community better. There are still lots of improvements that need to be made bc the property is over 30 years old and… See More >
                          Manager

                          7/13/2023

                          The Park at San Remo
                          Dear Valued Resident, Thank you so much for the kind words. The entire team at The Park at San Remo makes it our goal to provide the finest customer service each and every day as part of the LIVE IT! experience our company is fully committed to delivering. Thank you for being a valued resident and calling The Park at San Remo home. If there is anything that I can ever do for you, please feel free to contact me at 704-535-0126 or sanremomgr@hrpliving.vom Kindest Regards, Morgan Carleo, Community Manager
                          Review Author Icon

                          Resident 1156513

                          Verified Resident 2023

                          7/5/2023

                          So far, I have had excellent service especially regarding maintenance requests. The staff is very friendly and they are completely puppy friendly which is really helpful for my pup! They also host community events which I find to be very useful in socializing in this… See More >
                            Manager

                            7/12/2023

                            The Park at San Remo
                            Dear Valued Resident, Thank you so much for the kind words. The entire team at The Park at San Remo makes it our goal to provide the finest customer service each and every day as part of the LIVE IT! experience our company is fully committed to delivering. Thank you for being a valued resident and calling The Park at San Remo home. If there is anything that I can ever do for you, please feel free to contact me at 704-535-0126 or sanremomgr@hrpliving.com Kindest Regards, Morgan Carleo, Community Manager
                            Review Author Icon

                            Resident 1153853

                            Verified Resident 2023

                            6/26/2023

                            Es una unidad limpia bien ubicada el personal administrativo es muy amable hay escuelas cercas y parquesIt is a clean unit, well located, the administrative staff is very friendly, there are schools nearby and parks

                              Manager

                              6/29/2023

                              The Park at San Remo
                              Valued Resident, thank you for taking the time to write such a great review! We are pleased to hear how much you love your new home and the community! Please contact us if there is anything you need. Sincerely, Morgan Carleo, Community Manager
                              Review Author Icon

                              Resident 1146400

                              Verified Resident 2023

                              6/2/2023

                              New to the area and this apartment complex seems to be right in the middle of everything. That is very helpful. We thought the apartment hunt would be hard, but this leasing office made easy and as low stress as possible while moving across the… See More >
                                Manager

                                6/29/2023

                                The Park at San Remo
                                Dear Valued Resident, Thank you so much for the kind words. The entire team at The Park at San Remo makes it our goal to provide the finest customer service each and every day as part of the LIVE IT! experience our company is fully committed to delivering. Thank you for being a valued resident and calling The Park at San Remo home. If there is anything that I can ever do for you, please feel free to contact me at 704-535-0126 or sanremomgr@hrpliving.com Kindest Regards, Morgan Carleo, Community Manager
                                Review Author Icon

                                Resident 1136207

                                Verified Resident 2023

                                5/1/2023

                                I recently moved from a very bad neighborhood where there were car break ins and gunshots and even had a murder happen right behind my unit. They were trying raise the rent on my apartment but i never felt it was worth it considering things… See More >
                                  Manager

                                  6/13/2023

                                  The Park at San Remo
                                  Dear Valued Resident, Thank you so much for the kind words. The entire team at The Park at San Remo makes it our goal to provide the finest customer service each and every day as part of the LIVE IT! experience our company is fully committed to delivering. Thank you for being a valued resident and calling The Park at San Remo home. If there is anything that I can ever do for you, please feel free to contact me at 704-535-0126 or sanremomgr@hrpliving.com. Kindest Regards, Morgan Carleo, Community Manager
                                  Review Author Icon

                                  Resident 1130887

                                  Verified Resident 2023

                                  4/12/2023

                                  So far it's been really amazing here. The people in the office are very friendly and professional compared to other apartments we've been looking at. The rent is a very good price, quiet area and if you have kids it's a park maybe 3 minutes… See More >
                                    Manager

                                    4/14/2023

                                    The Park at San Remo
                                    Dear Valued Resident,Thank you so much for the kind words. The entire team at The Park at San Remo makes it our goal toprovide the finest customer service each and every day as part of the LIVE IT! experience ourcompany is fully committed to delivering. Thank you for being a valued resident and callingThe Park at San Remo home. If there is anything that I can ever do for you, please feel free tocontact me at 704-535-0126 or sanremomgr@hrpliving.com.Kindest Regards,Morgan Carleo, Community Manager
                                    Review Author Icon

                                    Resident 1125333

                                    Verified Resident 1999 - 2023

                                    3/26/2023

                                    I'm happy to live there but after COVID-19 you didn't do good maintenance in the property and we started with a lot bad animals around the building and inside too. Now you are doing good job and I hope that continue...

                                      Manager

                                      3/29/2023

                                      The Park at San Remo
                                      Dear Valued Resident, Your feedback is very valuable to my team and I here at The Park at San Remo. I truly believe that as part of our commitment to offering the finest customer service, we can learn and grow as a community from resident feedback. I would love to schedule a time to sit down with you and further discuss your concerns about the community. Please let me know when you are available. I can be reached at 704-535-0126.Morgan Carleo, Community Manager
                                      Review Author Icon

                                      Resident 1123515

                                      Verified Resident 2022 - 2023

                                      3/20/2023

                                      I moved in last year and management last year was bad. I'm happy with the changes under the new management. They are working hard to support residents. Maintenance department now is attentive and helpful.

                                        Manager

                                        4/14/2023

                                        The Park at San Remo
                                        Dear Valued Resident, Thank you so much for the kind words. The entire team at The Park at San Remo makes it our goal to provide the finest customer service each and every day as part of the LIVE IT! experience our company is fully committed to delivering. Thank you for being a valued resident and calling The Park at San Remo home. If there is anything that I can ever do for you, please feel free to contact me at 704-535-0126.. Kindest Regards, Morgan Carleo, Community Manager
                                        Review Author Icon

                                        Resident 1122676

                                        Verified Resident 2023

                                        3/17/2023

                                        I'm really enjoying park San Remo, the office staff are always very attentive, always willing to resolve situations in the best way, thinking about your well-being, not to mention the cost benefit, which is very good.

                                          Manager

                                          3/21/2023

                                          The Park at San Remo
                                          Thank you for taking the time to write such a great review!We are pleased to hear how much you love your new home and the community! Please contact us if there is anything you need.Sincerely,Morgan Carleo, Community Manager

                                          Updated Review

                                          Review Author Icon

                                          Resident 1098331

                                          Verified Resident 2019 - 2023

                                          2/24/2023

                                          It hasn't been great and there's still work to be done in this community. It could really be a very nice place to live but it lacks quite a bit in proper management and basic customer service matters. The amount paid in rent does not… See More >
                                            Manager

                                            3/1/2023

                                            The Park at San Remo
                                            Dear Valued Resident,My team and I would like to extend our sincerest apologies to you for your experience here atThe Park at Caterina. It is our goal to provide the finest customer service each and every day aspart of the LIVE IT! experience our company is fully committed to delivering. I have an opendoor policy and you are always welcome to contact me or come by the business office at yourearliest convenience. Yasmeen Gasper Community Manager
                                            Review Author Icon

                                            Resident 1114876

                                            Verified Resident 2020 - 2023

                                            2/20/2023

                                            The community is a pacific place to live and the ubications is very convenient. Stop bus is accessible, supermarket , cinema, pharmacy and park are very near. The size of apartment and price are good.

                                              Manager

                                              2/24/2023

                                              The Park at San Remo
                                              Dear Valued Resident,Thank you so much for the kind words. The entire team at The Park at San Remo makes it our goal toprovide the finest customer service each and every day as part of the LIVE IT! experience ourcompany is fully committed to delivering. Thank you for being a valued resident and callingThe Park at San Remo home. If there is anything that I can ever do for you, please feel free tocontact me at 704-535-0126..Kindest Regards,Morgan Carleo, Community Manager
                                              Review Author Icon

                                              Resident 1114739

                                              Verified Resident 2019 - 2023

                                              2/20/2023

                                              Since moving in I was pretty satisfied living here however over the years there has been a decline. The rent increase is outrageous with no apartment updates, the pool is not operable most warm months. It takes forever for them to fulfill maintenance orders and… See More >
                                                Manager

                                                2/24/2023

                                                The Park at San Remo
                                                Dear Valued Resident,Your feedback is very valuable to my team and I here at The Park at San Remo. I truly believethat as part of our commitment to offering the finest customer service, we can learn and growas a community now that this concern has been brought to my attention. I would love toschedule a time to sit down with you and further discuss your concerns, I hope to hear from you soon.Kindest Regards,Morgan Carleo, Community Manager
                                                Review Author Icon

                                                Resident 1113492

                                                Verified Resident 2018 - 2023

                                                2/15/2023

                                                Es una area tranquila y hay algunas tiendas a el rededor donde puedo conseguir comida productos de limpiesa y sobre todo hay farmacia tambien hay 2 parques donde puede uno llevar a los ni?os y hacer un poco de ejercicio

                                                  Manager

                                                  2/24/2023

                                                  The Park at San Remo
                                                  , thank you for taking the time to write such a great review!We are pleased to hear how much you love your new home and the community! Please contact us if there is anything you need.Sincerely,Morgan Carleo, Community Manager
                                                  Review Author Icon

                                                  Resident 1113435

                                                  Verified Resident 2020 - 2023

                                                  2/15/2023

                                                  I've been waiting for maintenance to fix my washer and dryer for a year now. Multiple excuses and then sends someone to do nothing but change a knob. Nothing still works. No follow up contact but I get a how we do survey. Ridiculous.

                                                    Manager

                                                    2/24/2023

                                                    The Park at San Remo
                                                    Dear Valued Resident, My team and I would like to extend our sincerest apologies to you for your experience here at The Park at San Remo. It is our goal to provide the finest customer service each and every day as part of the LIVE IT! experience our company is fully committed to delivering. I have an open door policy and you are always welcome to contact me or come by the business office at your earliest convenience. I hope to hear from you soon. I can be reached at 704-535-0126 or sanremomgr@hrpliving.com Kindest Regards, Morgan Carleo, Community Manager

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    • Washer/Dryer
                                                    Pets
                                                    • Dogs Allowed
                                                      Fee: $350. Rent: $25. Comments: The Park at San Remo is a pet-friendly community; we love our furry friends! There is a one-time, non-refundable pet fee of $350 for the first pet and $150 for additional pets. There is a $25 pet rent per month.
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                                                    • Cats Allowed
                                                      Fee: $350. Rent: $25. Comments: The Park at San Remo is a pet-friendly community; we love our furry friends! There is a one-time, non-refundable pet fee of $350 for the first pet and $150 for additional pets. There is a $25 pet rent per month.
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                                                    Other
                                                    • Air Conditioner
                                                    • Business Center
                                                    • Clubhouse
                                                    • DishWasher
                                                    • Fitness Center
                                                    • In-Unit Washer and Dryers in Select Homes
                                                    • Microwave
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Pet-Friendly Community
                                                    • Playground
                                                    • Pool
                                                    • Refrigerator
                                                    • TV Lounge
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                                                    Leasing

                                                    Welcome home to The Park at San Remo in Charlotte, North Carolina. Here you ll find an engaging community, exquisite amenities to meet your every need, and one-, two-, or three-bedroom floorplans where you will rest and renew. Gather in our open concept floor plans with friends and family, find refreshment in the tranquility of your home or watch the sunset on your private balcony the choice is yours. When you claim an address at The Park at San Remo you ll have the perfect space to easily work from home, unwind in the comforts of your own space or find an adventure that nourishes the soul in the vibrant city of Charlotte. This community is more than a place to lay your head, it s a lifestyle.
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 04:00 PM

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q: Can you hear your neighbors?

                                                    Frequently Asked

                                                    Based on 193 number of votes by renters, The Park at San Remo is currently rated 3.3 out of 5 stars.
                                                    The Park at San Remo is rated 3/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                                                    The Park at San Remo is rated 3.2/5 stars in our renters maintenance survey, which is considered below average. The maintenance team is often slow to respond and does not always fully resolve issues.
                                                    The Park at San Remo is rated 3.5/5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                                                    The Park at San Remo is rated 3.2/5 stars in our renters safety survey, which is considered below average. The complex has significant safety concerns that need immediate attention.
                                                    The Park at San Remo is rated 4.4/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    The Park at San Remo is rated 3.6/5 stars in our renters staff survey, which is considered average. The staff is sometimes unresponsive or not fully helpful in addressing resident needs.
                                                    Managers have responded to 82.3529% of their community reviews in the past year.
                                                    Managers have replied within 36.59 days to their community reviews in the past year.
                                                    Dogs Allowed
                                                    Fee: $350
                                                    Rent: $25
                                                    Comments: The Park at San Remo is a pet-friendly community; we love our furry friends! There is a one-time, non-refundable pet fee of $350 for the first pet and $150 for additional pets. There is a $25 pet rent per month.
                                                    Cats Allowed
                                                    Fee: $350
                                                    Rent: $25
                                                    Comments: The Park at San Remo is a pet-friendly community; we love our furry friends! There is a one-time, non-refundable pet fee of $350 for the first pet and $150 for additional pets. There is a $25 pet rent per month.
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

                                                    Check Availability

                                                    The Park at San Remo

                                                    March 2024

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                                                    The Park at San Remo is a 685 - 1,101 sq. ft. apartment in Charlotte in zip code 28212. This community has a 1 - 3 Beds, 1 - 2 Baths Nearby cities include Charlotteq, Matthews, Pineville, Mount Holly, and Belmont.

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