#12,090 #248 #865

What is epIQ?

Presley Oaks

4915 Misty Oaks Drive, Charlotte, NC 28269
(196 Reviews)
Share Feedback
Write a Review
Leave a Video ReviewNew

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

C
C

Renter Ratings

D-

Review Ratings

Noise

1.0

Grounds

1.0

Safety

1.0

Office Staff

1.0

Maintenance

1.0

Neighborhood

1.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

D+

Number of reviews in the past 365 days

2

Managerā€™s Review Engagement

A+

Percentage of reviews responded to

100.00%

Managerā€™s Review Reply Time

B+

Average time to respond to reviews

6 days

View Community Timeline
View Community Timeline

Presley Oaks Reviews

(193)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating
Review Author Icon

anonymous

Resident ā€¢ 2021 - 2023

12/23/2023

DO NOT MOVE HERE !!!

DO NOT MOVE INTO THIS COMPLEX!!!! I have lived here for over TWO years and the squirrels in the ceilings are rampant!! Iā€™ve complained to the property management numerous of times and they have NOT rectified the problem!! Theyā€™ve offered to move units but notā€¦Ā See More >
    Manager

    12/29/2023

    Presley Oaks
    Thank you for connecting with us. We assure you that we take your concerns very seriously, and we hope you are feeling more upbeat about this matter since we spoke. As you are aware, we have had contractors over to correct the issue, but the squirrels have been persistent in finding a new way in. We are hiring a different contractor and having landscaping cut the trees back from the building to fully resolve this situation. We are committed to restoring your comfort, so please contact us at presleyoaks@alapts.com any time we can assist you.
    Review Author Icon

    anonymous

    Resident ā€¢ 2022 - 2023

    9/21/2023

    1 star review!!!

    This apartment is overpriced. There are constant maintenance issues and many issues get listed as resolved when they arenā€™t actually fixed properly. It really seems like the apartment avoids spending money on fixing big things, and you typically have to ask managers to fix thingsā€¦Ā See More >
    Manager

    9/27/2023

    Presley Oaks
    Thank you for sharing your thoughts. Rest assured that we have read all of your reviews and the emails that you have sent to our office and our regional manager. Please know that your comfort is important to us, and we are working diligently to ensure that you love your home. If you have further concerns that you would like to share, please email us at presleyoaks@alapts.com.
    Review Author Icon

    anonymous

    prospective ā€¢ Visited 2023

    2/20/2023

    Best maintenance manager ever

    Always have a pleasant attitude, helpful but most of all knowledgeable of the property. He is a peopleā€™s person and also an asset to the community. Will is someone that would put a smile on your face even if you are having a bad day.ā€¦Ā See More >
      Manager

      2/23/2023

      Presley Oaks
      Thank you for taking the time to recognize Will for his friendly and knowledgeable service. We are fortunate to have him on our team and will be sure to pass along your kind feedback.
      Review Author Icon

      anonymous

      Resident ā€¢ 2021 - 2022

      9/21/2022

      Go elsewhere ā€¦.old and outdated (except for rental office and model)

      Donā€™t be fooled by the nice model and amazing rental office/pool area. What you see is truly not what you get. You pay monthly for trash valet and they come when they want. Dog park upkeep is horrible, trash cans are always full and smellsā€¦Ā See More >
        Manager

        10/1/2022

        Presley Oaks
        Thank you for alerting us to your concerns about upkeep and cleanliness. As we look into your observations, we would appreciate an opportunity to speak with you further at presleyoaks@alapts.com.
        Review Author Icon

        anonymous

        Resident ā€¢ 2022

        9/4/2022

        Loving it Here!

        I just moved here from Fl, and Truly needed a place without the hassle and stumbled across Presley Oaks apartments. Iā€™m truly Thankful to all the staff and Ms. Nisha for this Amazing feeling and welcoming atmosphere. More Grace to all and Blessings Always!ā€¦Ā See More >
          Manager

          9/8/2022

          Presley Oaks
          Thank you for choosing our community as your home! We look forward to sharing your compliments with Nisha. Please feel free to reach out whenever we can be of service.
          Review Author Icon

          Alsaug21

          Resident ā€¢ 2021

          8/17/2021

          The leasing staff was very nice and helpful, Krista was awesome and a pleasure to work with, she was very professional and and patient , I had several questions and she answered with no problem. I am enjoying my new apartment so far and enjoyā€¦Ā See More >
            Manager

            8/20/2021

            Presley Oaks
            Greetings, thank you for writing this lovely review! We are flattered that Krista and the rest of our team have impressed you. Welcome, and please let us know if there is anything we can do to assist you.
            Review Author Icon

            anonymous

            Resident ā€¢ 2020

            9/4/2020

            Such a beautiful apartment complex. Moved from a different state, and the staff was so helpful with setting up my family in our new home before arriving. Always clean, quiet neighborhood and mall right across the street. Thank you Anthony, Denise and Kristin. I've onlyā€¦Ā See More >
              Manager

              9/9/2020

              Presley Oaks
              Welcome to the community! It is a pleasure to have you here. We will be sure to let Anthony, Denise, and Kristin know that you thanked them in your review. If there is anything you need as you settle into your new home, please let us know.
              Review Author Icon

              anonymous

              Resident ā€¢ 2016 - 2020

              2/14/2020

              I have been a tenant at Presley Oaks since October 2016 and I must say I have NO complaints whatsoever and I am a very OCD, picky person. I was going to move to another complex because of the rent increase but I quickly foundā€¦Ā See More >
                Manager

                2/17/2020

                Presley Oaks
                We're pleased to hear that after researching other communities in the area, you've determined that your home is still the best value! Denise is genuinely dedicated to helping our residents maximize their living experience here, and we'll be sure she receives your compliments. Thank you for being a loyal resident.
                Review Author Icon

                anonymous

                Resident ā€¢ 2018 - 2020

                2/13/2020

                I've been a tenant here at Presley Oaks for about 3 years now, and I must say they are very well maintained and the staff( Whitney, Denise, & Rachel) here has always been helpful. If any issue arises and maintenance is call the issue isā€¦Ā See More >
                  Manager

                  2/17/2020

                  Presley Oaks
                  We are so glad to know you enjoy our community as a multi-year resident! Thank you for sharing all that keeps you feeling happy and satisfied here, such as our meticulous maintenance, friendly team members, convenient location, and responsive service. We appreciate your recommendation!
                  Review Author Icon

                  anonymous

                  Resident ā€¢ 2019

                  10/31/2019

                  If you were thinking of moving to this community, PLEASE reconsider because the management running it could careless and I have the proof. I started correspondence with Rayla Helcl early - mid August with plans to find a new home no LATER than OCT 15th,ā€¦Ā See More >
                    Manager

                    11/5/2019

                    Presley Oaks
                    We understand first impressions mean a lot when moving into your new home, and we sincerely apologize that your move-in did not live up to your expectations. Our team was dedicated to finding you a satisfying resolution and we are glad to see that you found a home at one of our sister properties. We are continually striving to make our community the best it can be for our guests and residents. Please know our doors are always open should you wish to discuss your feedback with us further. We wish you the best. Thank you.
                    Review Author Icon

                    omerusaf

                    Resident ā€¢ 2019

                    6/4/2019

                    I moved to this community from Greenville, SC in May 2019. Before moving i checked almost 8 different communities around but finally decided to move in this one. They have upgraded their apartments nice and clean. The staff was cooperative and Professional as well.

                      Manager

                      6/5/2019

                      Presley Oaks
                      Welcome to Presley Oaks! We're happy that you have chosen our community as your new home. Please feel free to reach out to our team if you ever need any assistance! Thanks so much for the 5-stars!
                      Review Author Icon

                      anonymous

                      Resident ā€¢ 2019

                      5/15/2019

                      I truly enjoy living here at the Oaks; the staff is amazing, professional, kind, knowledgeable and always willing to assist in making you feel at home. I can't say enough about the amazing maintenance staff. The service request are handle in a timely & professionalā€¦Ā See More >
                        Manager

                        5/16/2019

                        Presley Oaks
                        That's lovely to hear! We're glad to have you as a resident of Presley Oaks! Thanks so much for taking a moment to highlight our community here. Let us know if you ever need assistance!
                        Review Author Icon

                        anonymous

                        prospective ā€¢ Visited 2018

                        12/13/2018

                        Tbh not worth the the money this is nowhere near luxury and I just had my hot water heater replaced my door latch doesn't latch to stay to many extra fees extra paperwork to get more money yeah I will not be renewing my leaseā€¦Ā See More >
                          Manager

                          12/14/2018

                          Presley Oaks
                          We're disappointed to learn that you will not be remaining a member of our community once your lease expires and regret that your experience here has been anything less than five stars. Our team prides itself on being transparent in all communications, especially those involving potential fees and charges - all of which are clearly outlined within the lease agreement. You'll find it is not uncommon in the multifamily housing industry for some additional charges - such as utilities, CAM fees, potential late payment fees, etc. - to slightly increase the overall monthly cost of renting a home. Please submit an official maintenance request for anything that requires attention within your home so that our team is aware of the issue and can tend to it. We would love the opportunity to improve your experience throughout the remainder of your time at our community. Please call the office at your earliest convenience and schedule an appointment to speak with management directly so that we can discuss your concerns. Thank you. We look forward to hearing from you.
                          Review Author Icon

                          Resident 573718

                          Verified Resident ā€¢ 2018

                          11/21/2018

                          The Oaks is such a quiet community! I love it. It is very secure and the staff is great. The apartments are beautiful and they have a variety of floor plans. I do not see myself leaving the Oaks anytime soon!

                            Review Author Icon

                            Resident 568450

                            Verified Resident ā€¢ 2016 - 2018

                            11/8/2018

                            The experience has been enjoyable, the staff is friendly, the amenities are nice, aside from the bocce ball court (outdated, and unused), the gym is new, and well equipped, fitness classes are a plus, and the dog park is excellent.

                              Review Author Icon

                              Resident 563182

                              Verified Resident ā€¢ 2018

                              10/28/2018

                              The community is good so far just had a issue with the move in check that i gave them before moving in..................,......................................

                                Manager

                                11/5/2018

                                Presley Oaks
                                Hey neighbor, Welcome to the community! We're happy to have you. We're sorry to hear that there was an issue with a check earlier. If you have any other issues such as this again, please let us know so we can handle it for you. For anything, please do not hesitate to reach out to us at TheOaks@cortland.com. We're always happy to help! -Your Team at The Oaks
                                Review Author Icon

                                Resident 563181

                                Verified Resident ā€¢ 2018

                                10/28/2018

                                The whole staff was helpful and efficient. Every time Ive ever visited the office, I have been greeted and assisted. The application and move in process was so easy!! Maintenance requests have been filled in less than 24 hours. I am very satisfied.

                                  Review Author Icon

                                  Resident 559702

                                  Verified Resident ā€¢ 2017 - 2018

                                  10/20/2018

                                  Overall, I enjoy living in the community. When you submit a service request, it is handled quickly. The staff is very helpful and nice. They greet you once you walk in the leasing office. I love how there is community activities for you to getā€¦Ā See More >
                                    Review Author Icon

                                    Resident 554607

                                    Verified Resident ā€¢ 2018

                                    10/12/2018

                                    My experience has been great with the oaks. Maintenance comes quick and office staff are very friendly. Always have great community activities to do. The neighborhood is very safe. Thank you Oaks for being great.

                                      Review Author Icon

                                      Resident 541590

                                      Verified Resident ā€¢ 2018

                                      9/11/2018

                                      Very clean and home feeling, amenities are amazing better than where I came from . The staff is amazing they are very helpful and attentive always willing to help . I've been here for 7 days and it's been a great experience love myā€¦Ā See More >
                                        Manager

                                        9/24/2018

                                        Presley Oaks
                                        Hi there neighbor! Welcome home! We're so happy to have you as the newest member of the community! If there's anything you need from us to help settle into the community, please let us know! Regards, Denise F., Community Manager
                                        Review Author Icon

                                        Resident 540983

                                        Verified Resident ā€¢ 2017 - 2018

                                        9/10/2018

                                        Overall my experience has been good living here. Recently I've experienced some inconveniences that were a bit distasteful. However, All has been resolved and now I just know I have to think ahead of things and stay in top of the staff to ensure Iā€¦Ā See More >
                                          Manager

                                          9/24/2018

                                          Presley Oaks
                                          Hi Verified Resident, Thank you for taking the time to leave a review for us at The Oaks by Cortland. We strive to always do better and sincerely appreciate any and all feedback. I'd like to speak with you in regards to the incidents you mentioned in your review. Please reach out to me at denise.fulton@cortlandpartners.com at your nearest convenience. Denise F., Community Manager
                                          Review Author Icon

                                          Resident 532646

                                          Verified Resident ā€¢ 2016 - 2018

                                          8/26/2018

                                          Weve really enjoyed our stay here. The only issues we had were with out A/C unit. The A/C never worked right and neither did the heat. Weve struggled with our electric bills ever since we moved in. Additional notes are that there could be sidewalksā€¦Ā See More >
                                            Manager

                                            9/20/2018

                                            Presley Oaks
                                            Hello Neighbor, Thank you for taking the time to leave us a review. I'm very sorry to hear that you have had issues with your AC. We'd be happy to come take a look and repair it for you. I greatly appreciate your suggestions in how to make The Oaks a better community. I'd love to speak with you more about these at your convenience. Please reach out to me at the office or TheOaks@cortlandpartners.com. Regards, Denise F., Community Manager
                                            Review Author Icon

                                            Resident 530941

                                            Verified Resident ā€¢ 2018

                                            8/22/2018

                                            A wonderful place to live not one of those apartments that get your money and say ok your problem now I feel like they genuinely care about their residents. I had a couple of problems arise just general stuff and they addressed itā€¦Ā See More >
                                              Review Author Icon

                                              Resident 526561

                                              Verified Resident ā€¢ 2018

                                              8/13/2018

                                              Maintenance staff are excellent. All service requests are completed in a timely manner. Overall I love my apartment layout. Only thing I could see that may need some improvement are upkeep in keeping the breezeway pressure washed. Since we have valet trash any leaks startā€¦Ā See More >
                                                Manager

                                                8/29/2018

                                                Presley Oaks
                                                Hello valued resident, Thank you so much for taking the time to leave us such a great review of your experience at The Oaks. I'm glad that you love your apartment and that we have been able to handle all of your service requests so quickly! We can speak with valet trash to ensure they are taking greater care in picking up trash. We pressure wash the buildings on a routine basis, but if there are any areas that need more attention, I'd be happy to have them come back out. Please let me know at jessica.gonzalez@cortlandpartners.com. I look forward to assisting you! Jessica G., Community Manager
                                                Review Author Icon

                                                anonymous

                                                Resident ā€¢ 2018

                                                8/1/2018

                                                The staff is so friendly and welcoming any time I come into the office. There's been a bunch of different staff changes but they all have the same level of professionalism and caring for their residents. The maintenance staff is timely and always super friendlyā€¦Ā See More >
                                                  Manager

                                                  8/5/2018

                                                  Presley Oaks
                                                  Hello neighbor! Thank you for your kind words and this wonderful review! We work hard to provide a community that you can be proud to call home and it sounds like we've been doing a good job of it. We will speak with our Valet Trash vendor to make sure trash is not left out in the breezeways from their pickups, but will also continue having our awesome service team patrolling the community to make sure it is kept beautiful for our residents. I'm thrilled to hear that you have been enjoying our amenities as well as the community events - we hope to see you at our next one! If there is ever anything you need, please do not hesitate to reach out to us at TheOaks@cortlandpartners.com. We're always happy to help. -Your Team at The Oaks

                                                  Features & Amenities

                                                  Laundry
                                                  • In-Unit Washer/Dryer
                                                  Parking
                                                  • Garage
                                                  Pets
                                                  • Dogs Allowed
                                                    Restrictions: We happily accept up to 2 pets per apartment home. We have a one-time non refundable pet fee of $300 to $450, with a monthly pet rent of $20 per pet. Breed restrictions apply Please call our Leasing Office for complete Pet Policy information.. Pet Limit: 2
                                                    Less Info
                                                    More Info
                                                  • Cats Allowed
                                                    Restrictions: We happily accept up to 2 pets per apartment home. We have a one-time non refundable pet fee of $300 to $450, with a monthly pet rent of $20 per pet. Breed restrictions apply Please call our Leasing Office for complete Pet Policy information.. Pet Limit: 2
                                                    Less Info
                                                    More Info
                                                  Other
                                                  • 24-Hour Online Resident Services
                                                  • American Landmark 360 Resident Program
                                                  • Bark Park
                                                  • Controlled Access
                                                  • Custom Closet Organizer
                                                  • Fitness Center
                                                  • Hardwood Flooring
                                                  • High End Appliances
                                                  • Outdoor Fitness Areas
                                                  • Outdoor Game Lawn with Lifesize Chess Game
                                                  • Plantation Style Wood Blinds
                                                  • Pool
                                                  • Resident Lounge
                                                  • Smart Locks Available
                                                  • Storage Space
                                                  • USB Outlets
                                                  • Undermounted Sinks
                                                  • Vaulted Ceilings and Crown Molding
                                                  • Woodburning Fireplace
                                                  Show Less
                                                  Show More

                                                  Leasing

                                                  Our spacious one and two bedroom newly renovated floor plans feature brand new, modern hickory cabinetry, granite countertops with under-mount sinks, Bluetooth enabled light fixture with speakers, stainless steel appliance packages including microwaves, tile backsplashes, wood style flooring, and in-unit washers and dryers. Additionally, all of our gorgeous homes boast nine-foot ceilings, ceiling fans, sparkling brushed nickel hardware, 2-inch faux wood blinds, Custom closet organizers & Electronic front door locks.
                                                  Show Less

                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Friday: 09:00 AM - 06:00 PM
                                                  • Saturday: 10:00 AM - 05:00 PM
                                                  This community is managed by

                                                  American Landmark

                                                  B
                                                  B
                                                  Communities
                                                  103

                                                  Questions & Answers (0)

                                                  Frequently Asked

                                                  Based on 196 number of votes by renters, Presley Oaks is currently rated 3.9 out of 5 stars.
                                                  Presley Oaks is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                  Presley Oaks is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                  Presley Oaks is rated 1/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                  Presley Oaks is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                  Presley Oaks is rated 1/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                  Presley Oaks is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                  Managers have responded to 100% of their community reviews in the past year.
                                                  Managers have replied within 6 days to their community reviews in the past year.
                                                  American Landmark
                                                  Dogs Allowed
                                                  Restrictions: We happily accept up to 2 pets per apartment home. We have a one-time non refundable pet fee of $300 to $450, with a monthly pet rent of $20 per pet. Breed restrictions apply Please call our Leasing Office for complete Pet Policy information.
                                                  Pet Limit: 2
                                                  Cats Allowed
                                                  Restrictions: We happily accept up to 2 pets per apartment home. We have a one-time non refundable pet fee of $300 to $450, with a monthly pet rent of $20 per pet. Breed restrictions apply Please call our Leasing Office for complete Pet Policy information.
                                                  Pet Limit: 2

                                                  Contact Property

                                                  Presley Oaks

                                                  March 2024

                                                  Sun
                                                  Mon
                                                  Tue
                                                  Wed
                                                  Thu
                                                  Fri
                                                  Sat
                                                  1
                                                  2
                                                  3
                                                  4
                                                  5
                                                  6
                                                  7
                                                  8
                                                  9
                                                  10
                                                  11
                                                  12
                                                  13
                                                  14
                                                  15
                                                  16
                                                  17
                                                  18
                                                  19
                                                  20
                                                  21
                                                  22
                                                  23
                                                  24
                                                  25
                                                  26
                                                  27
                                                  28
                                                  29
                                                  30
                                                  Beds

                                                  0

                                                  Baths

                                                  0

                                                  Presley Oaks is an apartment in Charlotte in zip code 28269. This community has a 0 Bed, 0 Bath Nearby cities include Charlotteq, Matthews, Pineville, Mount Holly, and Belmont.

                                                  Your privacy and identity are important to us. Please review the Terms and Guidelines before sharing private or non-public information with matches.