Alden Place at South Square
#11,360 #62 #836

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Alden Place at South Square

100 Alexan Drive, Durham, NC 27707
(212 Reviews)
$1,134 - $3,052/mo
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Floor Plans & Pricing

1 Bedroom

Alexander

1 Bed, 1 Bath | 832 sq. ft.

$1,134 - $1,817

17 Available Units

See Floor Plan Details

Richmond

1 Bed, 1 Bath | 828 sq. ft.

$1,149 - $1,806

4 Available Units

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2 Bedrooms

Chatham

2 Beds, 2 Baths | 1,145 sq. ft.

$1,462 - $2,315

11 Available Units

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Cumberland

2 Beds, 2 Baths | 1,189 sq. ft.

$1,497 - $2,360

7 Available Units

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Pamlico

2 Beds, 1 Bath | 938 sq. ft.

$1,419 - $2,255

2 Available Units

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3 Bedrooms

Avery

3 Beds, 2 Baths | 1,372 sq. ft.

$1,727 - $2,979

1 Available Unit

See Floor Plan Details

Beaufort

3 Beds, 2 Baths | 1,347 sq. ft.

$1,775 - $3,052

1 Available Unit

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

C
C

Renter Ratings

B

Review Ratings

Noise

4.0

Grounds

4.0

Safety

4.0

Office Staff

3.0

Maintenance

4.0

Neighborhood

3.5

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

F

Number of reviews in the past 365 days

2

Managerā€™s Review Engagement

C

Percentage of reviews responded to

50.00%

Managerā€™s Review Reply Time

F

Average time to respond to reviews

76 days

View Community Timeline
View Community Timeline

Alden Place at South Square Reviews

(212)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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anonymous

Resident ā€¢ 2023

10/27/2023

Maintenance is top notch!

I moved in a little over a month ago and have had just a couple of things that needed to be fixed. Within 24 hours. Not only were the items addressed and fixed but done with great kindness and professionalism. Thank you to the maintenanceā€¦Ā See More >
    Review Author Icon

    anonymous

    prospective ā€¢ Visited 2023

    5/25/2023

    Worst leasing experience with agent Shyanne!

    This is my WORST leasing experience ever. Shyanne is extremely disrespectful toward my roommate and I. We are graduate students applying for this property. And I'm writing here to warn every student not to apply for this property unless you are helped by a professionalā€¦Ā See More >
      Manager

      5/25/2023

      Alden Place at South Square
      Thank you for your review. We are sorry you feel you were not treated well. We take fair housing guidelines and the application process very seriously. We have worked closely with Duke, their students, professionals and administrative teams for the past 20 years and have a wonderful relationship. We do require proof of income as well as a timely application process. We are able to hold a home for up to 3 days, if we do not have a complete application we must place the apartment back on the market so others have an opportunity to rent the home.
      Review Author Icon

      Pritpatt

      Resident ā€¢ 2017 - 2021

      7/6/2021

      I'm current resident and well not all days are same. May be community located very conveniently but my experience with recent management is very bad. They change their policy as per their convenience and not at all friendly with families staying in community. Recently, Theyā€¦Ā See More >
        Manager

        7/7/2021

        Alden Place at South Square
        Thank you for your review. We do charge fines for trash left out as well as late fee's on unpaid rent. Please contact the office if you have further questions.
        Review Author Icon

        anonymous

        Resident ā€¢ 2021

        6/20/2021

        They asked me to move out when I complained about the noise. **This is a copy of my current review on Google and Yelp. I am suffering from subwoofer music of my neighbor and this would be a helpful feedback for those who plan toā€¦Ā See More >
          Review Author Icon

          vsraditya

          Resident ā€¢ 2017 - 2021

          6/7/2021

          We have been here since 5 years now, moving from a different apartment in the same community. We have seen a lot of management changes since these years too. This apartments started with smaller leases and when gradually the neiborhood with amenities increased, the leaseā€¦Ā See More >
            Review Author Icon

            anonymous

            Resident ā€¢ 2017 - 2021

            5/16/2021

            Absolutely love living here! Great location, professional staff, beautiful landscape, spacious home, lots of amenities, can't say enough. I totally recommend Alden Place. Many of my friends and co-workers have moved in as well with positive experiences.ā€¦Ā See More >
              Manager

              5/17/2021

              Alden Place at South Square
              Thank you for the 5-star review! So thrilled to hear how much you enjoy your home at Alden Place.
              Review Author Icon

              anonymous

              Resident ā€¢ 2019 - 2020

              9/8/2020

              These apartments by far have been the worst that I have ever lived in. They pride themselves on being "luxury" but these apartments are far from it. When I moved into the apartments, I was submitting maintenance request immediately. Broken garbage disposal, wrong valves onā€¦Ā See More >
                Manager

                9/9/2020

                Alden Place at South Square
                Thank you for your review. We are sorry you felt the community was noisy. We very rarely get a noise complaint at Alden Place as we are nestled on 30 beautiful acres. We pride ourselves on 15 years of positive reviews and many long term residents. We wish you the best in your new home.
                Review Author Icon

                anonymous

                Resident ā€¢ 2019 - 2020

                8/28/2020

                Please read this review in it's entirety before you make the same mistake I did in living at Alden Place. To begin, the staff here do their best within an overall poor management system, unfortunately it is the tenant that pays the price for theirā€¦Ā See More >
                  Manager

                  8/28/2020

                  Alden Place at South Square
                  We are sorry you feel this way. We pride ourselves on top notch customer service, many years of 5-star reviews and the favorable reputation we've built within the community. Our operations are based off the national apartment lease all communities use. We appreciate the kind feedback regarding staff & wish you the best at your new home.
                  Review Author Icon

                  nemalapuri

                  Resident ā€¢ 2020

                  1/16/2020

                  My experience towards this apartments is very nasty . Especially some people in the leasing office team are very dumb. Some people in leasing office are unqualified to work . One time I asked lease break policy to two different people they said differently. Andā€¦Ā See More >
                    Manager

                    2/21/2020

                    Alden Place at South Square
                    We are sorry you have to break your lease and pay the lease break fee. We wish you the best.
                    Review Author Icon

                    anonymous

                    Resident ā€¢ 2019

                    9/26/2019

                    I just moved back to the area and was so happy to find this great location! Alden Place has great amenities and the staff has been thorough and courteous. Maintenance issues are completed quickly with a note left in the apartment to let me knowā€¦Ā See More >
                      Review Author Icon

                      anonymous

                      Resident ā€¢ 2019

                      9/23/2019

                      We love our new apartment. We lived here a few years ago and came back to Alden place for work the area. The new stainless steel appliances are great & having the washer and dryer in unit is perfect. We enjoy the gym, pools andā€¦Ā See More >
                        Review Author Icon

                        anonymous

                        Resident ā€¢ 2017 - 2019

                        8/27/2019

                        We love alden place! best choice we ever made. Clean, safe, tons of green space, staff is great, kind neighbors & floor plan is well designed. Signing our third lease! The community has tons of amenities, perfect location & best of all, price is affordable.

                          Review Author Icon

                          Nicole_B257

                          prospective ā€¢ Visited 2019

                          8/25/2019

                          When we were escorted to what was to be our new apartment we were met with the most horrid, appalling, and disgusting condition of an apartment I had ever seen! First off, the apartment had a strong, pungent odor that honestly made us want toā€¦Ā See More >
                            Review Author Icon

                            anonymous

                            Resident ā€¢ 2017 - 2019

                            8/9/2019

                            Be careful before you sign a lease. I'm not going to renew mine. I'm done with the rudeness from the front office, and the lack of maintenance around the complex. If you put in a work order, expect it to be either incomplete or doneā€¦Ā See More >
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                              Jjinnie8

                              Resident ā€¢ 2018

                              12/13/2018

                              We have a mice infestation issue that we've been trying to get the exterminators to come and not only did they not come on the date they promised but when they did visit and claimed to seal the hole we still found mice. We don'tā€¦Ā See More >
                                Manager

                                12/21/2018

                                Alden Place at South Square
                                We are so sorry you are not satisfied as we really strive for top notch sevice. We have pest control every Tuesday by request. Filling a hole would be a service request not on the pest control schedule. The supervisor is not on the 24/7 call line, I am sorry for the miscommunication that may have occurred as this sounds like a Duke Power issue. We will be happy to discuss any pending items you have and we appreciate your feedback.
                                Review Author Icon

                                anonymous

                                Resident ā€¢ 2016 - 2018

                                12/12/2018

                                We have just signed our 4th lease. Great location, kids love their school, staff is kind and knowledgeable. Maintenance team is very professional and dependable. Nice diverse community. We really love our home at Alden Place.

                                  Review Author Icon

                                  anonymous

                                  Resident ā€¢ 2018

                                  11/15/2018

                                  this is a great community to live in. You are near stores, restaurants etc..If you have a maintenance problem they take care of it with no problems. They have had a couple of community events that were great. There are 2 pools to enjoy. thereā€¦Ā See More >
                                    Manager

                                    11/26/2018

                                    Alden Place at South Square
                                    Thank you for the 5 star rating. We are so glad to hear you enjoy all the great features Alden Place has to offer!
                                    Review Author Icon

                                    anonymous

                                    Resident ā€¢ 2015 - 2018

                                    11/13/2018

                                    Really enjoyed our three years at Alden Place. Staff is professional, location is perfect, nice amenities and friendly neighbors. Definitely recommend. Only reason we are Leaving is because of work relocation.

                                      Manager

                                      11/26/2018

                                      Alden Place at South Square
                                      Thank you for the wonderful review!
                                      Review Author Icon

                                      anonymous

                                      prospective ā€¢ Visited 2018

                                      10/30/2018

                                      I was potentially moving to Durham for job relocation and thoroughly enjoyed my visit. The community was convenient, quiet, had all the amenities you would want, and the staff was very professional and knowledgeable. I would definitely recommend the community to any looking to moveā€¦Ā See More >
                                        Review Author Icon

                                        anonymous

                                        Resident ā€¢ 2016 - 2018

                                        9/28/2018

                                        We have lived at Alden Place 3+ years and love it! Service team is fantastic, they have all been with the company since we move in. Very knowledgeable, polite and hard working. The community is well maintained and has lots to offer. New fitness center,ā€¦Ā See More >
                                          Review Author Icon

                                          anonymous

                                          Resident ā€¢ 2018

                                          9/23/2018

                                          HORRIBLE maintenance and staff. So disrespectful, unwilling to own up to issues with the apartments, and flat out rude. Pictures of the clogged lint vents that we've asked to have cleaned 3 times and we're lied to about that being done, extensive water damage thatā€¦Ā See More >
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                                            anonymous

                                            Resident ā€¢ 2018

                                            7/26/2018

                                            Everything was great at my Alden Place apartment until I had a maintenance issue. My shower nozzle broke off leaving me without the capability to turn on my water, therefore rendering my shower unusable. Going on day 6 of not being able to use myā€¦Ā See More >
                                              Manager

                                              7/27/2018

                                              Alden Place at South Square
                                              Thank you for the feedback. We are sorry to hear about this experience. We will look into the service request and be sure it gets taken care of. We pride ourselves on our 5-star customer service across the board and apologize for the delay.
                                              Review Author Icon

                                              anonymous

                                              Resident ā€¢ 2018

                                              7/23/2018

                                              Love my apartment! very spacious, great location, friendly staff. Me and my pup enjoy the dog park and I love all the other nice amenities Alden Place has to offer. Car wash definitely a plus! Prices are fair as well. I did alot of lookingā€¦Ā See More >
                                                Manager

                                                7/25/2018

                                                Alden Place at South Square
                                                Thank you for the wonderful review. We are so happy to hear you are enjoying your home at Alden Place!
                                                Review Author Icon

                                                anonymous

                                                Resident ā€¢ 2018

                                                7/7/2018

                                                The defining experience of my time at Alden was during summer at the pool. I had six friends with me including my roommate. A maintenance worker came and started shouting that we were violating rules on alcohol (we had cups with beer in them) evenā€¦Ā See More >
                                                  Manager

                                                  9/24/2018

                                                  Alden Place at South Square
                                                  We appreciate your feedback. We do not allow alcohol at our pools as noted on the posted guidelines. We also do request that the pool is for residents only. Because seating is limited, people who do not live at Alden Place apartment homes are asked to leave. As you mentioned in this review, you had six people drinking alcohol. We take pride in our diverse community and ask all residents to respect one another as well as the guidelines and rules. I am sure you can see that this type of behavior could be disruptive to others trying to enjoy this great amenity. Thanks for this feedback and we are always open to suggestions on how we can make this an even better place to call home.
                                                  Review Author Icon

                                                  anonymous

                                                  Resident ā€¢ 2017 - 2018

                                                  5/6/2018

                                                  We love this community. Great staff, great location, 2 year round swimming poos, game room, dog park, car wash, 2 wifi clubhouse, well maintained, cant say enough about our two year stay at Alden Place. Additionally, all apartments have washer/dryer included, very spacious floorplans withā€¦Ā See More >
                                                    Manager

                                                    5/8/2018

                                                    Alden Place at South Square
                                                    Thank you for the kind review! We truly appreciate your feedback and are so glad you are enjoying you home at Alden Place.

                                                    Features & Amenities

                                                    Laundry
                                                    • Washer and Dryer Included
                                                    Parking
                                                    • Garage
                                                    Pets
                                                    • Dogs Allowed
                                                    • Cats Allowed
                                                    Other
                                                    • Additional Storage
                                                    • Air Conditioner and Heat
                                                    • Billiards Room
                                                    • Breakfast Bar
                                                    • Built-in Bookcases
                                                    • Built-in Desks
                                                    • Built-in Microwaves
                                                    • Business Center
                                                    • Ceiling Fans in Living Room
                                                    • Crown Molding
                                                    • Digital Thermostats
                                                    • DishWasher
                                                    • Disposal
                                                    • Dog Park
                                                    • Fireplace
                                                    • Fitness Center
                                                    • Garden Tubs
                                                    • Gas Grills
                                                    • Gourmet Kitchen
                                                    • High Ceilings
                                                    • Kitchen Pantries
                                                    • Maple Cabinetry in Select Homes
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Online Payments Accepted
                                                    • Online Resident Services
                                                    • Outdoor and Indoor TV Lounges
                                                    • Playground
                                                    • Pool
                                                    • Premium Lighting
                                                    • Private Balcony
                                                    • Refrigerator
                                                    • Resident Car Care Center
                                                    • Resident Reward Program
                                                    • Spacious Closet
                                                    • Stainless Steel Appliances
                                                    • Tile Entry Way
                                                    • Two Tone Paint
                                                    • Valet Trash Service
                                                    • Vinyl Flooring
                                                    • Woodburning Fireplace
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                                                    Leasing

                                                    Welcome to Alden Place at South Square Apartments, where home has it all. With fantastic amenities, premium services, and a well-connected location near the Research Triangle Park, our luxury apartments in Durham, NC, feature all the conveniences you expect to find in a true home. When youd like to venture outside, our fast access to US-15, US-501, and I-40 makes it easy to reach your desired destinations in no time. We are minutes away from Duke University, Duke Hospital, and every attraction that Downtown Durham has to offer. Please find out more about what it's like to live in our Durham apartments. Contact us today!
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 10:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Fogelman Management Group

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                                                    Communities
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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 212 number of votes by renters, Alden Place at South Square is currently rated 3.7 out of 5 stars.
                                                    Alden Place at South Square is rated 4/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                    Alden Place at South Square is rated 4/5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                    Alden Place at South Square is rated 4/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    Alden Place at South Square is rated 4/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                    Alden Place at South Square is rated 3.5/5 stars in our renters neighborhood survey, which is considered average. The complex is located in a neighborhood with some safety or desirability concerns, with limited access to local attractions and services.
                                                    Alden Place at South Square is rated 3/5 stars in our renters staff survey, which is considered below average. The staff is often unresponsive and not fully helpful in addressing resident needs.
                                                    Managers have responded to 50% of their community reviews in the past year.
                                                    Managers have replied within 76 days to their community reviews in the past year.
                                                    Fogelman Management Group
                                                    Dogs Allowed
                                                    Cats Allowed
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

                                                    Contact Property

                                                    Alden Place at South Square

                                                    March 2024

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                                                    Alden Place at South Square is a 828 - 1,372 sq. ft. apartment in Durham in zip code 27707. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,134 - $3,052. Nearby cities include Chapel Hill, Morrisville, Carrboro, Hillsborough, and Cary.

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