Clairmont at Hillandale Apartments
#16,759 #76 #1,041

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Clairmont at Hillandale Apartments

2901 Bertland Avenue, Durham, NC 27705
(25 Reviews)
$1,748 - $2,408/mo
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Floor Plans & Pricing

1 Bedroom

1 Bed, 1 Bath

See Floor Plan Details

2 Bedrooms

2 Beds, 2 Baths

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3 Bedrooms

3 Beds, 2 Baths

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Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

D
D

Renter Ratings

C-

Review Ratings

Noise

3.0

Grounds

3.0

Safety

1.0

Office Staff

1.0

Maintenance

1.0

Neighborhood

4.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

D

Number of reviews in the past 365 days

1

Managerā€™s Review Engagement

F

Percentage of reviews responded to

0.00%

Managerā€™s Review Reply Time

F

Average time to respond to reviews

N/A

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Clairmont at Hillandale Apartments Reviews

(25)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Oshun_B

Resident ā€¢ 2022 - 2023

2/23/2024

Clairmont at Hallandale stole my belongings

During May 2023, before my lease was up, employees of the Clairmont at Hillandale leasing office went into my apartment and divided my belongings amongst themselves. I had given my intent to not renew my lease in March 2023. When I arrived to my apartmentā€¦Ā See More >
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anonymous

Resident ā€¢ 2021 - 2022

11/5/2022

We moved to Clairmont at Hillandale after we sold our house and lived there for a year, we lived in the apartments across the street. Overall the apartment we stayed in was nice, it had laminate flooring and stainless steel appliances. the pool was byā€¦Ā See More >
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    anonymous

    Resident ā€¢ 2015 - 2017

    4/3/2017

    This apartment complex suffers from lack of concern for residents feelings. The owners never meet with the residents to hear concerns. Trash is backed up on the weekends and simply thrown out at the dumpster. There is no enforcement of trash policy.ā€¦Ā See More >
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      anonymous

      Resident ā€¢ 2013 - 2016

      1/10/2017

      Well, this community isn't too bad- the apartments are fairly nice (although I think elephants lived upstairs for about 6 months). Pool is good for wading or small children. The garage was fairly big. They are not a big fans of kids (especiallyā€¦Ā See More >
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        rharrison20

        Resident ā€¢ 2014 - 2015

        7/11/2015

        During our 12-month stay at Clairmont we had a fantastic experience - the local management in the front office was extremely friendly and helpful, the maintenance guys were always really nice and quick to fix issues and keep the place looking good, and the facilitiesā€¦Ā See More >
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          paige6404

          Resident ā€¢ 2014 - 2015

          2/23/2015

          I am a bone marrow transplant patient. I lived at Clairmont at Hillandale for 3 months during my treatment. When I first visited the apartments I was welcomed by the assistant manager named Samantha. Samantha who is very professional and knowledgeable about anyā€¦Ā See More >
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            godisgood

            Resident ā€¢ 2013 - 2015

            1/16/2015

            I moved to this area to begin my new job at Duke and after searching and investigating several apartments close to Duke, I found Clairmont at Hillandale. I needed a community that was close to Duke, reasonable in price, and that was fairly new andā€¦Ā See More >
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              anonymous

              Resident ā€¢ 2013 - 2014

              12/8/2014

              I am getting more and more irritated by the incompetency of the front of office. The front office manager, the woman with the smoker's voice and smoker's face, is unwilling to do anything that requires effort. In addition, she is forgetful. Youā€¦Ā See More >
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                anonymous

                Resident ā€¢ 2013 - 2014

                5/9/2014

                I have had nothing but issues with the front office since I moved in. They continuously tell you they will do something but do the exact opposite. The pool is only open when they feel like it. Usually during the same hours as the officeā€¦Ā See More >
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                  anonymous

                  Resident ā€¢ 2014

                  4/26/2014

                  Don't be fooled!!!! The place looks lovely...on the outside. Most of the neighbors are friendly and courteous. You are told that you have access to the clubhouse. What they fail to tell you is that you only have access during the hours the rentalā€¦Ā See More >
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                    treatmeright7

                    Resident ā€¢ 2013 - 2014

                    2/13/2014

                    The rent here is overpriced. I pay it because of the clubhouse. But what they don't tell you is that if the staff leaves early it is "company policy" to close the clubhouse. We have swipe cards that should let us in at all hoursā€¦Ā See More >
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                      anonymous

                      Resident ā€¢ 2013

                      11/6/2013

                      Clairmont at Hillandale overall is a decent apartment if you are WILLING to pay ALOT of money! It appears to be a very nice/high end apartment complex, As I remembered during my first visit (back in 2011), the staff was telling me that they wereā€¦Ā See More >
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                        NoFatPplUpstairs

                        Resident ā€¢ 2012 - 2013

                        7/16/2013

                        From the outside, these apartments look amazing. New place, quiet exterior. Everything you could want from an apartment. The staff will say just about anything to get you to sign on the dotted line. Once you do, it becomes a different story. First of all,ā€¦Ā See More >
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                          kcopper

                          Resident ā€¢ 2012 - 2013

                          5/30/2013

                          There are always pros and cons to apartment living, and Clairmont is no exception. Pros: -Convenient to Duke (~5 min car ride/~15 min bike ride), both the VA and Duke Hospitals, downtown Durham, shopping, and pretty much anything you need. -Office staff is nice enough and has beenā€¦Ā See More >
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                            llamm1957

                            Resident ā€¢ 2013

                            5/23/2013

                            My husband and I rented a one bedroom apartment here for four months, while he wss in the lung transplant program at Duke. The staff (office and grounds)were extremely nice and very helpful. We enjoyed out time there and have told everyone we have meetā€¦Ā See More >
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                              anonymous

                              Resident ā€¢ 2012 - 2013

                              5/17/2013

                              This is a nice place to live. Pretty quiet, well maintained, very pleasant staff. The price is competetive with other apartments in the area, and I love having a garage, too!ā€¦Ā See More >
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                                Mejimothy

                                Resident ā€¢ 2012 - 2013

                                5/2/2013

                                For the insane price... Gates frequently broken; for weeks the pavement has been torn up to which I assume to fix the gate, however they dis not repave, but left a nice gap for our cars to hit everytime we enter.... They allow people toā€¦Ā See More >
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                                  anonymous

                                  Resident ā€¢ 2011 - 2013

                                  4/5/2013

                                  Patrick is by far the most pleasant staff member at Clairmont at Hillandale. He is very friendly, and accommodating. The others could learn from his example. In fairness though they did go above and beyond to accommodate a disability. Unfortunately, itā€¦Ā See More >
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                                    anonymous

                                    Resident ā€¢ 2011 - 2012

                                    9/6/2012

                                    This apartment is well maintained and relatively quiet. Overall, I would recommend this place. Pros -Management sometimes organizes parties in the community room and pool parties -BBQ grills are good quality and filled with propane -Staff is very friendly and helpful -The grounds are kept clean -Diverse group of tenantsā€¦Ā See More >
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                                      anonymous

                                      Resident ā€¢ 2011 - 2012

                                      8/23/2012

                                      They call themselves a "Premier gated apartment community". For the majority of the time I've lived here, at least one gate isn't working and the gate was the main reason I chose this property. The walls are thin. My walls shake whenā€¦Ā See More >
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                                        Chef1987

                                        Resident ā€¢ 2011 - 2012

                                        7/15/2012

                                        I am becoming more and more embarassed to say that I live here!!! There seems to be a set of rules for he white residents and a set of rules for everyone else. The leasing office staff goes out of their way toā€¦Ā See More >
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                                          anonymous

                                          Resident ā€¢ 2012

                                          6/20/2012

                                          Alli really needs to learn what customer service is all about. It would be rated higher but Alli left a bad impression.

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                                            anonymous

                                            prospective ā€¢ Visited

                                            6/13/2012

                                            Keep your eyes and ears wide open when going through.

                                              Review Author Icon

                                              cagles

                                              Resident ā€¢ 2012

                                              3/14/2012

                                              The Clairmont at Hillandale is great! We moved into our brand new unit in February 2012! The level of service that the staff offered us surpasses all expectations that I had. They are always cheerful on the phone and more than willing to assist withā€¦Ā See More >
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                                                anonymous

                                                Resident ā€¢ 2011 - 2012

                                                2/19/2012

                                                The Clairmont at Hillandale is the newest and BEST apartment community in Durham, NC. I moved into my brand new unit in September 2011 after selling my private home and I have not yet looked back! The level of service that the staffā€¦Ā See More >

                                                  Features & Amenities

                                                  Laundry
                                                  • Laundry Connections in Unit
                                                  • Laundry in Units
                                                  Pets
                                                  • Dogs Allowed
                                                    Deposit: Required. Rent: Required. Restrictions: Breed restrictions apply.
                                                    Less Info
                                                    More Info
                                                  • Cats Allowed
                                                    Deposit: Required. Rent: Required
                                                    Less Info
                                                    More Info
                                                  Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.

                                                  Questions & Answers (1)

                                                  Anonymous
                                                  Asked on: 03/19/2018
                                                  Q:Ā Are there surveillance cameras on site?

                                                  Frequently Asked

                                                  Based on 25 number of votes by renters, Clairmont at Hillandale Apartments is currently rated 3.2 out of 5 stars.
                                                  Clairmont at Hillandale Apartments is rated 3/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                                                  Clairmont at Hillandale Apartments is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                  Clairmont at Hillandale Apartments is rated 3/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                  Clairmont at Hillandale Apartments is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                  Clairmont at Hillandale Apartments is rated 4/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                  Clairmont at Hillandale Apartments is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                  Dogs Allowed
                                                  Deposit: Required
                                                  Rent: Required
                                                  Restrictions: Breed restrictions apply.
                                                  Cats Allowed
                                                  Deposit: Required
                                                  Rent: Required
                                                  1 Bed, 1 Bath
                                                  2 Beds, 2 Baths
                                                  3 Beds, 2 Baths

                                                  Check Availability

                                                  Clairmont at Hillandale Apartments

                                                  March 2024

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                                                  Clairmont at Hillandale Apartments is an apartment in Durham in zip code 27705. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $2,408. Nearby cities include Chapel Hill, Morrisville, Carrboro, Hillsborough, and Cary.

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