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Nova Chapel Hill

5639 Chapel Hill Road, Durham, NC 27707
(136 Reviews)
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Floor Plans & Pricing

1 Bedroom

Redwood - A2

1 Bed, 1 Bath | 670 sq. ft.

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Cypress - A1

1 Bed, 1 Bath | 550 sq. ft.

See Floor Plan Details

2 Bedrooms

Evergreen - B2

2 Beds, 2.5 Baths | 1,135 sq. ft.

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Spruce - B1

2 Beds, 2 Baths | 930 sq. ft.

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3 Bedrooms

Dogwood - C1

3 Beds, 2 Baths | 1,200 sq. ft.

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Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

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epIQ Report Card

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Survey Ratings

SatisFactsā„¢ Tour Survey

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SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

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Nova Chapel Hill Reviews

(131)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Nekabeka

Resident ā€¢ 2019 - 2020

11/7/2020

This apartment is now called Nova Chapel Hill Apartments. The office staff are always extremely helpful with any concerns I may have. They really go out of their way to get things done and fast! The manager lives on sight and always has a smileā€¦Ā See More >
    Review Author Icon

    Claudia_M794

    Resident ā€¢ 2014 - 2018

    2/7/2018

    I have been a resident for three and a half years, and I really love living at the Preserve at the Park. I have a small apartment with a terrace with a view to a tree-line and a lake. The location could not be better:ā€¦Ā See More >
      Manager

      2/10/2018

      Preserve at the Park
      Thank you for the positive review. We agree the location could not be better! We are so happy that you contine to call the Preserve home. #livepreserve
      Review Author Icon

      leah8686

      Resident ā€¢ 2017 - 2018

      2/1/2018

      Office staff and the maintenance team always go above and beyond with when it comes to resident issues. I had an issue in my apartment one day and needed maintenance to come right away. I called to office and the ladies got right on it.

        Manager

        2/2/2018

        Preserve at the Park
        Thank you for taking the time to review us online. We always strive to give the best customer service possible.
        Review Author Icon

        neverusername

        Resident ā€¢ 2016

        12/2/2016

        I became a resident at Preserve at the Park in 2016, and have been most impressed with the management and staff here. Sheffine and Yvonne, as well as the maintenance staff, are easy to reach, always friendly, and quickly responsive to questions and requests.ā€¦Ā See More >
          Manager

          8/25/2017

          Preserve at the Park
          Thank you for taking the time to review our property online. We really appreciate the kind words and 5 stars!
          Review Author Icon

          hmutune

          Resident ā€¢ 2015 - 2016

          11/10/2016

          Hello community, My name is Hilda and I just renewed my lease at the Preserve at Park. I have lived in this country as an apartment renter for close to 10 years. My experience was not always the best, especially the college years, but Iā€¦Ā See More >
            Manager

            8/25/2017

            Preserve at the Park
            Thank you for taking the time to review our property. We appreciate the kind words and 4 Stars!
            Review Author Icon

            latrobe2

            Resident ā€¢ 2015 - 2016

            3/10/2016

            3/10/16 Think it is a really good point that the on site management helped negotiate rental price with corporate management--going above and beyond. great location and everybody seems to try to work as hard as they can to keep all of us in a safe andā€¦Ā See More >
              Review Author Icon

              anonymous

              Resident ā€¢ 2015 - 2016

              3/10/2016

              The apartment was okay when we moved. Half the light switches didn't work (still don't) when we called they just said "Yea, they don't work." ...okay. No big deal, we'll just use the pull string on the fans and stuff. They lost our first rentā€¦Ā See More >

                Updated Review

                Review Author Icon

                defreeman

                Resident ā€¢ 2008 - 2015

                11/7/2015

                Out of 7yrs I can say Preserve at the park so far is the best experience.

                  Review Author Icon

                  anonymous

                  Resident ā€¢ 2015

                  7/27/2015

                  The staff members are very friendly and professional.Thanks Sheffine for all your help you are the best!!!!! The units are recently renovated very beautiful loving it!!

                    Review Author Icon

                    Resident 121061

                    Verified Resident ā€¢ 2014 - 2015

                    1/5/2015

                    For the price it's nice. Older buildings and wear and tear. Friendly neighbors and park like pond and nice area for dogs. Cozy office/reception area. Desmond is always helpful with maintenance. Overall I feel safe there and love the location

                      Review Author Icon

                      Resident 117779

                      Verified Resident ā€¢ 2014

                      12/16/2014

                      The apartment is old and needs the bathrooms regrouted and resealed. I had a minor bug problem at first but I handled it myself. The doors and windows have bad drafts which affect my heating bill. Otherwise it's fine. I have smelled marijuana inā€¦Ā See More >
                        Manager

                        12/23/2014

                        Preserve at the Park
                        We will make every attempt to address your apt home needs; bathroom grouting, pest treatment, and weather stripping for drafts. Our maintenance team is here to address your maintenance requests. We have pest extermination provided, just let us know so that we can treat your home accordingly. We can send out a reminder to our pet owners to pick up after their pets. We try to hold any violators responsible. However, this has been minimal as most residents comply with their responsibilities as pet owners and pick up after their pets. Cleanliness in our community is very important to us. Thank you for raising these issues and helping us to correct these matters so that we can be a success at Hawthorne at the View. Best regards, The Hawthorne at the View Team
                        Review Author Icon

                        anonymous

                        Resident ā€¢ 2014

                        11/19/2014

                        We moved here earlier this year out of state because it is a good location for both me and my wife's jobs. Since we've been here, they've replaced two maintenance guys and I recently found out the other lady in the office does not workā€¦Ā See More >
                          Manager

                          11/21/2014

                          Preserve at the Park
                          We want to first apologize for any inconveniences or problems that you may have been caused. As a testament to our strive for the "Live It" Experience with Hawthorne at the View we are having three great Resident Activities/Celebrations in December. We hope that you will be able to join us again to better get acquainted and take care of your resident needs. We have Top Chili Dinner night on Dec 3rd, a Best Brunch on Dec 13th and Holiday Open House for Toys for Tots on Dec 17th. We deeply value your relationship with Hawthorne at the View and are committed to providing you with the highest level of service simply because our customers deserve the very best. Yours in service, Hawthorne at the View Team
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                          johnnykolako

                          Resident ā€¢ 2014

                          11/13/2014

                          hi, I am Johnny Kolako I don't like the fact that y'all have to fire lizzy, she is my best friend. She thought me so much and I learn a lot from her.ā€¦Ā See More >
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                            anonymous

                            Resident ā€¢ 2014

                            11/10/2014

                            I lived here for six months and two of the managers quit in that time, a month after I moved when I had issues getting my deposit check there was already another new manager. When me and my roommate moved in they a asked usā€¦Ā See More >
                              Manager

                              11/11/2014

                              Preserve at the Park
                              A number of factors influence staff turnover and some times it is unavoidable. Yes, it is unusual to have that amount of turnover in that time period but can happen in today's economics and the transient area that we live in. Hawthorne did utilize some regional support staff on rotation, while interviewing for a full time manager. We are fortunate to have such support availability in our area. It helps during times of transition or when additional staffing is needed to meet the residents needs. We regret that your entire list of items to be fixed in your home were not addressed to your satisfaction. We try to follow up with all of our move ins to confirm that everything is in working order and if there are any outstanding items to be addressed. We are committed to notifying our resident of any crimes that happen in our neighborhood and we typically do it within 24 hrs of notification that a crime has occurred. Hawthorne Residential Partners cares about the safety and well being of its residents and employees.
                              Review Author Icon

                              anonymous

                              Resident ā€¢ 2014

                              10/30/2014

                              Hawthorne at the View has exceeded my expectations. I accepted a job offer that caused me to move to North Carolina from Maryland. I had initially picked another apartment to move into, but I was not satisfied with the size and amenities. Therefore, I madeā€¦Ā See More >
                                Manager

                                11/11/2014

                                Preserve at the Park
                                Dear Resident, We are so thankful for your kind words and recognition. We love to make it easy to lease and live at Hawthorne at the View. Our residents are our treasured neighbors and we do care about your needs. Thank you for choosing us!!! We are a great neighborhood and have wonderful residents. Thank you again for sharing. Best regards, The Hawthorne at the View Team
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                                Resident 101237

                                Verified Resident ā€¢ 2014

                                9/26/2014

                                I have had a problem with roaches from time to time. Even after spray treatment I continue to see them time to time. Besides that I am satisfied with my time spent here. Seems to be pretty safe, staff is overall pretty helpful and responsive,ā€¦Ā See More >
                                  Manager

                                  9/26/2014

                                  Preserve at the Park
                                  Dear Resident, We are so happy that overall you are satisfied with living at Hawthorne at the View. We take pest control seriously and definately do not want you to live with unwanted guests. When there is a pest issue we treat the apt to try to eliminate the identified problem but sometimes there may be a recurring issue that needs to be treated again. Please contact our office or put in a service request online so that we can get you scheduled to assess the problem, treat and protect your home and monitor the pest issue. Thank you for helping us to keep our community pest free! Hawthorne at the View Management Team
                                  Review Author Icon

                                  Resident 99833

                                  Verified Resident ā€¢ 2014

                                  9/22/2014

                                  I've enjoyed living here so far. We have had several maintenance problems with the bathtubs, which I have found to be very annoying. Other than that everything is pretty good. Maintenance orders are not responded to promptly and I rarely get called back when Iā€¦Ā See More >
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                                    Resident 99194

                                    Verified Resident ā€¢ 2014

                                    9/19/2014

                                    The staff is very friendly and responsive. There were a handful of small things that needed fixed upon move in, but they were all dealt with in a timely manner. The only real complaint is that the apartment was not ready when we signed theā€¦Ā See More >
                                      Manager

                                      9/29/2014

                                      Preserve at the Park
                                      Dear Resident, We sincerely apologize for the breakdown in having your apt completely prepared for your appointed move in time. We have added new staff and work hard to avoid these situations. Again, we are sorry for our mistake and appreciate your patience while you had to wait to move in. We are happy that you are overall satisfied with your apartment and continued service from the management team. Thank you for sharing and choosing Hawthorne at the View as your home. The Hawthorne at the View Management Team
                                      Review Author Icon

                                      Resident 97797

                                      Verified Resident ā€¢ 2014

                                      9/15/2014

                                      Highly upset with conditions apartment was turned into us. Numerous of things wrong and I've made them aware. Pending on seeing if matters are resolved but really upsetting that these are things they should have done before we moved in. I have a huge listā€¦Ā See More >
                                        Manager

                                        9/15/2014

                                        Preserve at the Park
                                        Dear Resident, The entire team apologizes for not meeting our standards and your expectations upon your move in. We want to address these items immediately and complete them in a timely manner. We appreciate your giving us this opportunity to regain your confidence and trust. I will be following up with you closely to ensure your satisfaction and completeness of the items. Property Manager

                                        Updated Review

                                        Review Author Icon

                                        anonymous

                                        Resident ā€¢ 2011 - 2016

                                        7/1/2016

                                        Since new management took over this housing, I can no longer recommend this housing. The maintenance supervisor is not knowledgeable and I have entered the main office three times in the past few months and found him lying on the floor and talking toā€¦Ā See More >
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                                          Resident 93814

                                          Verified Resident ā€¢ 2014

                                          9/2/2014

                                          So far so good. The apartments are well setup and have a nice look to them. The amenities are also quite good (pool, tennis court, beach volleyball, dog park, big pond, full gym, etc etc.) It's also a quite apartment complex, which is awesome whenā€¦Ā See More >
                                            Manager

                                            9/29/2014

                                            Preserve at the Park
                                            Dear Resident, Thank you so much for the compliments. We also like the fact that it is such a peaceful, quiet setting. The community is almost park like. We love to hear the tennis balls rallying back and forth and it is always fun to see the dogs on the agility course in the dog park. Thank you for choosing Hawthorne at the View as your home! Best regards, Hawthorne at the View Management Team
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                                            Resident 90892

                                            Verified Resident ā€¢ 2014

                                            8/20/2014

                                            the staff seems a bit disorganized but my apartment is nice and well upgraded for the price. i was given an incorrect set of keys and there were some minor issues with my apartment when i moved in (trash in the breezeway, bad latch onā€¦Ā See More >
                                              Manager

                                              8/28/2014

                                              Preserve at the Park
                                              The Hawthorne at the View team thanks you for choosing our community as your new home. We apologize for the inconvenience of the incorrect set of keys given at your move in, the door latch and cracked light switches. I know that our Maintenance team cares about each new move in and all of our resident's satisfaction and the community appearance. We do notify residents that trash is not to be left outside the apt doors and we now have a fully staffed Maintenance team to help keep the breezeways clean. Please reach out to me to discuss further as needed if any requests have not been completed and any others that may arise. Best regards, Vanessa
                                              Review Author Icon

                                              Resident 90833

                                              Verified Resident ā€¢ 2014

                                              8/20/2014

                                              Fantastic, safe community. Apartment is clean, updated, and a great value. All the staff have been helpful and maintenance is very prompt. Excellent location, close to highways, shopping, restaurants, and great grocers like Whole Foods and Trader Joes. I would highly recommend to anyone consideringā€¦Ā See More >
                                                Manager

                                                9/29/2014

                                                Preserve at the Park
                                                Dear Resident, We love that you love living at Hawthorne at the View. Our management team wants our residents to feel comfortable and happy in their homes. We are getting a new Fresh Market too! We are so excited. Thank you for choosing Hawthorne at the View as your home! Best regards, Hawthorne at the View Management Team
                                                Review Author Icon

                                                Resident 86934

                                                Verified Resident ā€¢ 2014

                                                8/5/2014

                                                Overall it is a nice apartment, the layout is good. We went with the not upgraded cabinets, so they are a little beat, but functional. Getting maintenance issues addressed in a timely fashion is something the complex could work a little harder on.

                                                  Review Author Icon

                                                  Resident 86086

                                                  Verified Resident ā€¢ 2013 - 2014

                                                  8/1/2014

                                                  No major issues with apartment. Lately there have been break ins that are alarming to residents. Also issue with pool being unavailable on weekends. Additional onsite security would be nice to have making residents feel safer at home. Thank you.

                                                    Features & Amenities

                                                    Laundry
                                                    • In-Unit Washer/Dryer
                                                    Pets
                                                    • Cats Allowed
                                                      Restrictions: Pit Bull, Rottweiler, Chow, Doberman Pinscher, Akita, German Shepherd, Dalmatian. Comments: One-time non-refundable fee of $250 for the 1st pet and $250 for 2nd pet. Monthly rent is $15 for the 1st pet and $30 for the 2nd.
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                                                    • Dogs Allowed
                                                      Restrictions: Pit Bull, Rottweiler, Chow, Doberman Pinscher, Akita, German Shepherd, Dalmatian. Comments: One-time non-refundable fee of $250 for the 1st pet and $250 for 2nd pet. Monthly rent is $15 for the 1st pet and $30 for the 2nd.
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Additional Storage
                                                    • BBQ and Picnic Area
                                                    • Bark Park
                                                    • Business Center
                                                    • Carpet
                                                    • Ceiling Fan
                                                    • Clubhouse
                                                    • Coffee Bar serving Starbucks
                                                    • Covered Porch or Patio
                                                    • Digital Thermostats
                                                    • DishWasher
                                                    • Energy and Water Efficient Appliances
                                                    • Faux Wood Floors
                                                    • Fitness Center
                                                    • Free Weights
                                                    • Garbage Disposal
                                                    • Grilling Area
                                                    • High-Speed Internet
                                                    • Interior Enhancements
                                                    • Microwave
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Package Receiving Service
                                                    • Pantry and Linen Closets
                                                    • Pool
                                                    • Poolside Kitchen
                                                    • Public Transportation
                                                    • Recycling Program
                                                    • Refrigerator
                                                    • Resident Car Care Center
                                                    • Short Term Lease Available
                                                    • Spacious Closet
                                                    • Tennis Court
                                                    • Vaulted Ceilings
                                                    • Volleyball Court
                                                    • Wheelchair Access Available
                                                    • Wood Plank Flooring in Select Units
                                                    • Woodburning Fireplace
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                                                    Leasing

                                                    Come see all of the new and exciting improvements that have come to the Preserve at the Park! We are ideally located minutes from Research Triangle Park, UNC-Chapel Hill, Duke University and North Carolina Central University. Our recently updated clubhouse offers complimentary Wi-Fi and Starbucks coffee bar, 24-hour fitness center and business center, as well as a poolside grill kitchen. Sports lovers will enjoy a match on our lighted tennis court or a pickup game at our sand volleyball court. We love our furry friends too and welcome large breed dogs within our community. Your pooch will enjoy romping around PupTown park, our leash free pet park with agility equipment. Our quaint, friendly, neighborhood is located near abundant shopping & dining experiences. With convenient access to I-40 and 15-501 it makes your commute to the Commons at University Place, South Square and Raleigh-Durham Airport a breeze. To see what makes Preserve at The Park special, take a moment to peruse photos o
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q:Ā Can you hear your neighbors?

                                                    Frequently Asked

                                                    Cats Allowed
                                                    Restrictions: Pit Bull, Rottweiler, Chow, Doberman Pinscher, Akita, German Shepherd, Dalmatian
                                                    Comments: One-time non-refundable fee of $250 for the 1st pet and $250 for 2nd pet. Monthly rent is $15 for the 1st pet and $30 for the 2nd.
                                                    Dogs Allowed
                                                    Restrictions: Pit Bull, Rottweiler, Chow, Doberman Pinscher, Akita, German Shepherd, Dalmatian
                                                    Comments: One-time non-refundable fee of $250 for the 1st pet and $250 for 2nd pet. Monthly rent is $15 for the 1st pet and $30 for the 2nd.
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    2 Beds, 2.5 Baths
                                                    3 Beds, 2 Baths

                                                    Check Availability

                                                    Nova Chapel Hill

                                                    March 2024

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                                                    Nova Chapel Hill is a 550 - 1,200 sq. ft. apartment in Durham in zip code 27707. This community has a 1 - 3 Beds, 1 - 2.5 Baths Nearby cities include Chapel Hill, Morrisville, Carrboro, Hillsborough, and Cary.

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