I moved to Durham from out of state, so I had to find housing via the internet. After spending innumerable hours online, I decided that Willow Brook offered what I was seeking. Armando in the office quoted me a good price, so I filled out the long application and faxed it to him, along w/ copied of checks for the application fee and the 'administrative' fee. The next day -- less than 24 hours after the initial quote and, curiously enough, after I had faxed him my personal information -- he said the prices had "just gone up" and he raised the rent a substantial amount. Needless to say, I wouldn't sign a lease w/ a company that engages in such unethical practices, but I still don't like them having my personal information (contained in the application). Moral of the story: Beware the dangling carrot !

User Responses
From: dur27707	Date: 03/27/2008
Hello anonymous, Sounds like you should have had the fees into the offices before the next day. The management company and people that work here are great; they would not deceive any one. I can say that from experiences that I have had during my stay. Doesn???t sound like the dangling carrot, but the tortoise and hare! Moral of the story- don???t wait to get information in.
From: Anonymous	Date: 08/14/2008
Oh, come on, Mr. Morality. If Armando quoted a price over the phone and sent paper work, I would say a verbal contract pending a written one was in play. Bad business habits and procedure means that you will lose out not only on that customer but on this one seeking apartment living at this time as well. I won't bother to call.
From: Anonymous	Date: 09/17/2008
I was lied to by the office staff too. Agree! Don't rent from Willow Brook and Equity Residential!

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