I was initially impressed by Hidden Lake Apartments and the management of this property. My fiance and I decided to go ahead and fill out an application with the appropriate application fee. During this time, my fiance was deployed so I was taking care of everything for us in regards to arranging the proper accommodations for his homecoming. After filling out the application, the leasing agent contacted me asking me whether my fiance had a middle name or not as Resident Check- the agency that Hidden Lake Apartments affiliates with to obtain criminal background checks and information regarding potential tenants was having difficulty obtaining information on my fiance even though they had his social security number on file to find the proper person. The application finally went through and the leasing agent contacted me to inform me that my application had been denied because my fiance had a pending felony. I was shocked of course being that my fiance has a military security clearance and how could be have a pending case while deployed' Again, during this time my fiance was deployed and on top of the stress that he was having to deal with, he was shocked and upset at the news that he could have had a pending felony in his history. Being upset at the shocking news and knowing that this pending felony could affect our chances of getting accepted into another apartment complex conducting criminal background checks we knew that we had to get to the bottom of this. My fiance and I conducted our own criminal background check on my fiance with our own money and this criminal check came out negative. Around that time I had been able to secure different accommodations for us. I called Hidden Lake Apartments and told them about my research involving the criminal background check I had conducted and how it came back negative. I was then placed on hold while the Hidden Lakes representative got on hold with the partner institution they affiliate with only to be told that this time around our criminal background checks had come out clean. I was upset about the stress that my fiance and I had to go through. I requested that Hidden Lakes Apartments send me proof with the pending felony on file and I requested to have my application fee refunded to me. After having wasted my time, energy, money, resources, and after having had to stress my fiance- who was on a combat zone- and I, we felt we deserved to have proof and to have our application fee returned to us and more. Hidden Lakes Apartments send us partial proof of the pending felony they had recorded and refused to refund us our application fee. I felt that this was inappropriate. After having given money to Hidden Lakes for the right purposes and only to be told lies about our criminal background checks and have caused us more money I felt we deserved some form of compensation. The property manager and her boss meanwhile blamed Resident Check. I don t think it should be my fault that Hidden Lakes affiliates with a screening service with poor results and incorrect information. Honestly, I have never dealt with upper management and staff members with such unprofessional manners and such poor customer service. I again called Hidden Lakes two weeks ago about the underlying complain hoping to get some form of peace with what had happened and have yet to get a call back from them. The stress that my fiance and I had to go through is something that management did not care less about. In my mind, my fiance and I were treated unfairly and I do not think I should have gotten by application fee, time, and resources stolen in the process. As a result of their poor customer service, I do not recommend Hidden Lakes Apartments to anyone. Please don t bother.

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