The Reserve at Jacksonville Commons
500 Talon Drive,
Jacksonville,
NC
28546
888-375-7185 ext 6066 save favorite
888-375-7185 ext 6066 save favorite
AVERAGE RATING
recommended by:
66%
overall rating:
66%
overall rating:
Parking:
Maintenance:
Construction:
Noise:
Grounds:
Safety:
Office Staff:
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Terrible Customer Service
From: gruntzwife0311Date posted: 7/31/2005
Years at this apartment: 2005 - 2005
The apartment complex is wonderful as is the maintenance personnel. However, there is a HUGE problem with the lack of customer service in the office. The property manager is extremely unfriendly and most of the agents do not know exactly what they are doing. The biggest problem is that there is a lack of communication within the staff. They seem very friendly until you have signed a lease with them and then their "true" sides come out.
Again, the maintenance personnel is GREAT and extremely professional!! The community is great as a whole...it just needs new office personnel.
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