Colonial Grand at Crabtree formerly The Grove at Crabtree Valley
3300 Pine Grove Rd, Raleigh, NC 27613
919-420-7883  save favorite
AVERAGE RATING
recommended by:
18%

overall rating:
3.2
3.5
3.53 Parking:
3.4
3.41 Maintenance:
3.5
3.5 Construction:
3.4
3.41 Noise:
3.9
3.91 Grounds:
3.3
3.28 Safety:
2.9
2.94 Office Staff:
< | >

Be careful when you're ready to leave

From: seanzimmerman@hotmail.com
Date posted: 9/4/2004
Years at this apartment: 2003 - 2004
 
I lived in the apartment complex for a year without any major complaints. The neighbors did get a little loud once in a while, the kids bounced balls off of my wall, a few leaks from upstair, but everything was taken care of promptly.

When our lease was up and we started looking for a new apartment complex, we found one we liked and decided to move only because it had a racquetball court. something that the grove didn't have. we turned out application and received a call saying that the grove would not give out any information until we gave them a two month notice. We were not sure we wanted to leave until that point. The office staff told me that they didn't want us to leave so they would not give out any information.

Two months later we left. A couples of weeks into the new apartment, we received a letter from the grove office staff that said the year old carpet needed to be completely relaced. They blamed the cats but the cats did not do any of the damage that they suggested. They are unwillingly to negotiate on the charge even though a majority of the reason for replacing the carpet was damage from a leak upstairs. Since the very first letter sent to us, they have been threatening to send the balance to a collection agency. As a business owner, I do not see this as good business pratice, but this is the road they chose to take.

Can't say I didn't warn you.

Recommended: NO
Overall Rating
2 out of 5
Parking:
3 of 5
Maintenance:
5 of 5
Construction: 4 of 5
Noise:
3 of 5
Grounds: 5 of 5
Safety: 3 of 5
Office Staff:
1 of 5
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