#2,263 #19 #194

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Laurel Springs

500 Bridle Ridge Lane, Raleigh, NC 27609
(204 Reviews)
$1,238 - $2,521/mo
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Floor Plans & Pricing

1 Bedroom

The Oak

1 Bed, 1 Bath | 933 sq. ft.

$1,238 - $1,989

3 Available Units

See Floor Plan Details

2 Bedrooms

The Maple

2 Beds, 2 Baths | 1,343 sq. ft.

$1,449 - $2,313

3 Available Units

See Floor Plan Details

The Laurel

2 Beds, 2 Baths | 1,414 sq. ft.

$1,489 - $2,521

3 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A
A

Renter Ratings

A

Review Ratings

Noise

4.5

Grounds

3.9

Safety

3.8

Office Staff

4.5

Maintenance

4.3

Neighborhood

5.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

B+

Number of reviews in the past 365 days

10

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

A+

Average time to respond to reviews

0.8 days

View Community Timeline
View Community Timeline

Laurel Springs Reviews

(174)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

Review Author Icon

Resident 880812

Verified Resident 2019 - 2024

2/8/2024

Laurel Springs apartments offer a convenient location, spacious 2 bedroom apartments with a sunroom and my unit has an updated kitchen. There's also a washer and dryer in my apartment, which is nice. The property has just been bought by a new management company and… See More >
    Manager

    2/9/2024

    Laurel Springs
    Thanks for your feedback and for sharing that you've found the community to be conveniently located and that you have loved the amenities within your living space! This is great to hear and we appreciate your input.

    Updated Review

    Review Author Icon

    Resident 881416

    Verified Resident 2020 - 2024

    1/13/2024

    My experience at this community has range from good to bad moments just like anywhere else, but the good defiantly weighs out the bad. I've been here for 4 years and I love the amount of space that I have and the location. I am… See More >
      Manager

      1/15/2024

      Laurel Springs
      Thanks for sharing that you've had your ups and downs within the community. We're certainly glad to know that the ups have outweighed the downs and that you've enjoyed the convenient location of the community. Thanks for sharing where improvements can be made, too. We'll take this input to heart!
      Review Author Icon

      Resident 1214090

      Verified Resident 2023 - 2024

      1/4/2024

      I've enjoyed living here so far. I love the apartment style and layout. It is very dog friendly which is awesome for my roommate and me as we both have dogs. The complex is quiet and is a mix of families and young professionals. I… See More >
        Manager

        1/5/2024

        Laurel Springs
        We are so happy to learn that you've enjoyed your experience here thus far! Thanks for taking the time to share and for letting us know you love your living space as well as how content and safe you feel here. We apprecaite your candid input!
        Review Author Icon

        Resident 1208631

        Verified Resident 2022 - 2023

        12/14/2023

        Overall no complaints, quiet community with bark park and stations for pets. Due to low staffing over the summer and the need to get new parts some AC maintenance requests took a while to resolve. Some pests in the old buildings. Parking tags recently implemented… See More >
          Manager

          12/14/2023

          Laurel Springs
          Your feedback is valued and we appreciate the positive star rating. Our team is committed to providing residents with a wonderful place to call home and your review is appreciated, as it lets us know how we're doing. We're always here if you'd like to chat further about your experience. Take care!
          Review Author Icon

          Resident 1200782

          Verified Resident 2023

          11/19/2023

          Community is good, I like the leasing office people. They are pretty quick to deal with things that they can handle. We haven't been here long but it seems fine so far. I don't know what else to say to meet the character minimum.

            Manager

            11/21/2023

            Laurel Springs
            Thanks for this review and for complimenting our team on their timely service. We are happy to hear that your residency is off to a solid start!

            Updated Review

            Review Author Icon

            Resident 878357

            Verified Resident 2020 - 2023

            8/31/2023

            For the most part the apartments are good but the dog park is extremely neglected and is need of attention. There is never any mulch and it is always muddy and nasty and filled with bugs and mosquitos. It would be nice to have the… See More >
              Manager

              8/31/2023

              Laurel Springs
              Thanks for this input and for sharing that you've had a good overall experience. WE appreciate your input regarding where improvements can be made in the dog park and we will certainly take this feedback to heart!
              Review Author Icon

              Resident 1165046

              Verified Resident 2022 - 2023

              7/31/2023

              Have loved it thus far, apartments are great! Had some issues with pests but they were quick to respond and clear up. Would highly recommend this community to those considering it! We have loved living here!

                Manager

                7/31/2023

                Laurel Springs
                Thanks for letting us know that you're loving your experience! It's great to hear that you've received prompt and excellent service from the team. We apprecaite you spreading the word about the community!
                Review Author Icon

                Resident 1135282

                Verified Resident 2022 - 2023

                4/27/2023

                I love to live here it's quite and peaceful and close to my children schools. It's also close to stores and not very far from my jobs. Staffs and entire people are nice. I will recommend Laurel Spring to who ever want a home to stay… See More >
                  Manager

                  4/28/2023

                  Laurel Springs
                  Thanks for your review and for sharing that you've had a wonderful and peaceful experience here at Laurel Springs! We love knowing that this has been the perfect place for your family to call home.
                  Review Author Icon

                  Resident 1130269

                  Verified Resident 2022 - 2023

                  4/10/2023

                  I haven't lived here very long but it's very quiet and the maintenance staff is very responsive! I'd recommend living here to anybody. Lots of people have dogs , which I love! The pool is beautiful and sparkling clean.

                    Manager

                    4/11/2023

                    Laurel Springs
                    Wow! Thanks for this five-star review and for sharing that our team has made a positive impact on your residency thus far. Thanks for choosing to reside here at Laurel Springs - welcome home!
                    Review Author Icon

                    Resident 1126624

                    Verified Resident 2022 - 2023

                    3/30/2023

                    At first it was amazing the staff responded and was very nice. Now I have a huge MOUSE problem in my apartment and no one seems to care. I have asked to move apartments but I have gotten ignored on that request.

                      Manager

                      3/30/2023

                      Laurel Springs
                      Please contact the office at laurelsprings@maglp.com to discuss this further. We want to make sure this is resolved for you. -Ann Dyer

                      Updated Review

                      Review Author Icon

                      Resident 877691

                      Verified Resident 2020 - 2023

                      3/23/2023

                      Awesome community. Very responsive to the residents. Great location. The staff is always friendly and the property is well maintained. I would recommend this community to anyone looking to live in North Raleigh.

                        Manager

                        3/23/2023

                        Laurel Springs
                        Thanks for this five-star review and for letting us know that you've had a great experience here at Laurel Springs! We're thrilled to hear this and we appreciate knowing that the community has your seal of approval!
                        Review Author Icon

                        Resident 1116681

                        Verified Resident 2022 - 2023

                        2/27/2023

                        To be honest overall this is a nice residence to live in. the overall property is quiet and its well-maintained; however, sometimes the trash gets really full and begins to overflow. Also, the walls are pretty thin, or I just have really loud neighbors, but… See More >
                          Manager

                          2/28/2023

                          Laurel Springs
                          Thanks for your review and for sharing that you've found the community to be well maintained. Your feedback regarding the trash and noise are important to us - thanks for sharing your honest thoughts.
                          Review Author Icon

                          Resident 1113770

                          Verified Resident 2022 - 2023

                          2/16/2023

                          The onboarding was not the best experience. It was hard to get ahold of the front office staff nearing the move-in date. The neighborhood is quiet and off the main road which is nice. The bark park they have on site is often riddled with… See More >
                            Manager

                            2/20/2023

                            Laurel Springs
                            Thanks for your review. We're sorry to hear that there were some issues during your application and move in process. This is valuable feedback and we'll surely take your input to heart as we're always looking to improve the resident experience overall.

                            Updated Review

                            Review Author Icon

                            Resident 883109

                            Verified Resident 2018 - 2023

                            1/23/2023

                            Overall I've been very pleased with the Laurel Springs community. Specifically, the apartments are generously sized, the staff has been prompt with maintenance requests and communication and except for the main dumpster area (which is due mostly to messy residents), the grounds are kept quite… See More >
                              Manager

                              1/23/2023

                              Laurel Springs
                              Thanks for sharing that your experience has been pleasant overall! This is nice to hear and we're glad that you love your living space as well as the service you've received from our team.

                              Updated Review

                              Review Author Icon

                              Resident 878369

                              Verified Resident 2015 - 2022

                              12/30/2022

                              Things have gone well. I am happy. When something has gone wrong they were taken care of very quickly. Also the staff has been very helpful to me being that I am handicap. I am very happy that the staff helps me with my trash.

                                Manager

                                12/30/2022

                                Laurel Springs
                                This is so nice to hear! We're so glad to learn that things have gone smoothly and that our team is always quick to help in the face of a problem or question. Thanks for sharing!

                                Updated Review

                                Review Author Icon

                                Resident 157826

                                Verified Resident 2020 - 2022

                                9/15/2022

                                It's been great! Maintenance is quick to respond and they keep you updated each month and do great with communications about repairs and if the pool is closed. The community is quiet, close to everything you need (shopping. Dining, grocery stores, vet), the apartments are… See More >
                                  Manager

                                  9/16/2022

                                  Laurel Springs
                                  Thank you for your review and for noting how great your experience has been! We're so glad you're satisfied with the community and that you've found the communication from our team to be excellent. Take care!
                                  Review Author Icon

                                  Resident 1064300

                                  Verified Resident 2019 - 2022

                                  9/8/2022

                                  Excellent place to live. Everyone is friendly the mgt staff is amazing. It's in the perfect location close to all sorts of shopping.Facility is well maintained and never any garbage around, pool is always clean and well maintained

                                    Manager

                                    9/8/2022

                                    Laurel Springs
                                    Thanks for your five-star review and for sharing with us that you've loved living ehre at Laurel Springs! We're so glad to hear this and appreciate learning that you love the location of the community. Take care!

                                    Updated Review

                                    Review Author Icon

                                    Resident 258898

                                    Verified Resident 2015 - 2022

                                    8/6/2022

                                    Dated community overall with very few amenities; pool and dog park only. Trash is regularly overflowing due to compactor issues, trash is usually strewn about the property. Had a rat infestation due to trash and then the rats laid dead everywhere for an entire weekend.… See More >
                                      Manager

                                      8/8/2022

                                      Laurel Springs
                                      Thanks for this feedback. We regret to learn that you've had a poor experience with several aspects of your residency, but thanks for noting those here so we can look into them further. We appreciate your input! Our landscapers are doing the best they can with the daily thunderstorms this summer. We appreciate your patience!
                                      Review Author Icon

                                      Resident 1000547

                                      Verified Resident 2017 - 2022

                                      2/21/2022

                                      This community has been absolutely incredible. I have had nothing but great experiences and the staff has been great, l can't speak highly enough about Ann she is always so polite, understanding and effective. There has never been opportunity to help me that… See More >
                                        Manager

                                        2/21/2022

                                        Laurel Springs
                                        Thank you so much for this rave review! Hearing that you've found the community to be incredible means so much and we are so glad our team has played a role in that opinion. Thanks again for taking the time to post this review!

                                        Updated Review

                                        Review Author Icon

                                        Resident 946143

                                        Verified Resident 2021 - 2022

                                        1/31/2022

                                        Clean, quiet, friendly staff and well maintained complex. Any issues I've had since moving in 7 months ago were addressed quickly and efficiently. The office staff are friendly and quick to answer questions. I would highly recommend these apartments!

                                          Manager

                                          2/2/2022

                                          Laurel Springs
                                          We're happy to know that we've exceeded your expectations and look forward to continuing to do so!
                                          Review Author Icon

                                          Resident 992214

                                          Verified Resident 2021 - 2022

                                          1/26/2022

                                          We have enjoyed living here at Laurel Springs. We took full advantage of having a swimming pool on site during the summer and enjoyed the grill as well. Part of the reason we chose Laurel Springs is the spacious apartment sizes. The staff are also… See More >
                                            Manager

                                            1/31/2022

                                            Laurel Springs
                                            Thank you for choosing to live at Laurel Springs! We appreciate our long-term residents!
                                            Review Author Icon

                                            Resident 991854

                                            Verified Resident 2021 - 2022

                                            1/24/2022

                                            It's just ok. Getting service requests completed take a long time. Getting a hold of someone in the office is nearly impossible. Trash compactor is always broken. Dog poop cans stay full. They don't enforce.

                                              Manager

                                              1/31/2022

                                              Laurel Springs
                                              I’m sorry to learn you have had a negative experience at Laurel Oaks and I’d like to thank you for bringing this matter to our attention. Please send your contact info to laurelsprings@maglp.com so that I can set up a time where we can discuss the situation in greater detail. I look forward to the chance to improve your experience in our community. Thank you. Ann Dyer

                                              Updated Review

                                              Review Author Icon

                                              Resident 880826

                                              Verified Resident 2019 - 2021

                                              9/17/2021

                                              It's very quite neighborhood Maintenance is fantastic and responds quickly and efficiently. The website could use some updating. A very pleasant place to live. The size of the apartments for the price is the best I've seen in Raleigh.

                                                Manager

                                                9/24/2021

                                                Laurel Springs
                                                Thank you so much for taking the time to provide a review! We are extremely happy to have you as one of our residents!

                                                Updated Review

                                                Review Author Icon

                                                Resident 186264

                                                Verified Resident 2020 - 2021

                                                9/10/2021

                                                Ann and Brandon are the best and handle all my questions and concerns quickly and efficiently. I have referred others to Laurel Springs are they are happy living here as well. Great location, close to everything but far enough to be quiet and peaceful.

                                                  Manager

                                                  9/16/2021

                                                  Laurel Springs
                                                  We’re happy to learn of your positive experience at Laurel Springs. Referrals are the best compliment we can ask for!
                                                  Review Author Icon

                                                  Resident 948454

                                                  Verified Resident 2018 - 2021

                                                  9/9/2021

                                                  has been a good experience until i started seeing roaches earlier this year . definitely a bad look for such a nice place. its embarrassing and difficult to cook a decent meal for the family without roaches coming out to ruin things .

                                                    Manager

                                                    9/16/2021

                                                    Laurel Springs
                                                    Thank you for taking the time to review Laurel Springs. We would love to discuss any issues you are experiencing in greater detail. I encourage you to contact me directly at laurelsprings@maglp.com. - Ann Dyer

                                                    Features & Amenities

                                                    Laundry
                                                    • In-Unit Washer/Dryer
                                                    • Washer/Dryer Connections
                                                    Pets
                                                    • Dogs Allowed
                                                      Fee: $300. Rent: $20. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Fee: $300. Rent: $20. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Built-in Bookcases
                                                    • Business Center
                                                    • Ceiling Fan
                                                    • Concierge
                                                    • Convenient to Crabtree Valley, North Hills and RTP
                                                    • Convenient to I-540 and 440 Beltline
                                                    • Electronic Payments Accepted
                                                    • Fireplace
                                                    • Large Closets
                                                    • Madison Lifestyle Resident Discounts
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Package Receiving Service
                                                    • Pets Allowed
                                                    • Pool
                                                    • Private Decks
                                                    • Private Patio
                                                    • Renovated
                                                    • Solarium
                                                    • Sundeck
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                                                    Leasing

                                                    We can provide VIRTUAL TOURS, SELF-GUIDED TOURS, and IN-PERSON TOURS! Contact us today so we can show you your next home! Madison Laurel Springs is conveniently located in the heart of North Raleigh s Midtown District with easy access to I-540 I-440 and I-40. Shopping, restaurants, event venues, and major employment centers are all minutes away. Relax in comfort in our spacious 1 and 2 bedroom apartment homes which boast private patios and balconies, cozy fireplaces, sunrooms, and abundant closet space. Lounge on the sundeck at the pool, get connected in the Cyber Cafe, or have fun with your four-legged family member at the Bark Park. The on-site team is obsessed with providing superior customer service; come experience what peaceful living is all about!
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Madison Apartment Group

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                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 05/02/2019
                                                    Q: There have been many negative reviews for your apartment community regarding insects, mold, noise and non-response to maintenance requests. I was considering renting, but not so sure now. How do you respond to this?
                                                    Anonymous
                                                    Answered on: 05/02/2019
                                                    A: I moved into Laurel Springs in Nov 2011 and moved out in June of 2017, in this period of time I didn't have any type of problem with maintenance, office staff, etc, etc. The only problem I did have was a noisy upstairs neighbor, in which came home after 1 or 2 am whom was very inconsiderate to others. Laurel Spring has been through 2 management company since I reside there and I can not complain about either one,once my AC went in the middle of the night (2:48 am) I called within 15 mins some knock at my door, brought in a couple of fans and about 7:am I saw them work on the AC unit.

                                                    Frequently Asked

                                                    Based on 204 number of votes by renters, Laurel Springs is currently rated 4 out of 5 stars.
                                                    Laurel Springs is rated 3.9/5 stars in our renters grounds survey, which is considered average. The grounds are okay, but could use some improvement.
                                                    Laurel Springs is rated 4.3/5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                    Laurel Springs is rated 4.5/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                    Laurel Springs is rated 3.8/5 stars in our renters safety survey, which is considered average. The complex has some safety concerns that need to be addressed.
                                                    Laurel Springs is rated 5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    Laurel Springs is rated 4.5/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 0.8 days to their community reviews in the past year.
                                                    Madison Apartment Group
                                                    Dogs Allowed
                                                    Fee: $300
                                                    Rent: $20
                                                    Pet Limit: 2
                                                    Cats Allowed
                                                    Fee: $300
                                                    Rent: $20
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths

                                                    Contact Property

                                                    Laurel Springs

                                                    March 2024

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                                                    Laurel Springs is a 933 - 1,414 sq. ft. apartment in Raleigh in zip code 27609. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,238 - $2,521. Nearby cities include Raleigh, Willow Spring, Cary, Garner, and Apex.

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