Marquis on Edwards Mill
#8,682 #97 #691

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Marquis on Edwards Mill

3301 Cotton Mill Drive, Raleigh, NC 27612
(127 Reviews)
$1,548 - $2,550/mo
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Floor Plans & Pricing

1 Bedroom

1 Bed, 1 Bath

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2 Bedrooms

2 Beds, 1.5 Baths

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2 Beds, 2 Baths

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3 Bedrooms

3 Beds, 2 Baths

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Studio

Studio, 1 Bath

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Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

B
B

Renter Ratings

C+

Review Ratings

Noise

3.0

Grounds

3.6

Safety

2.7

Office Staff

2.7

Maintenance

2.7

Neighborhood

3.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

B-

Number of reviews in the past 365 days

7

Managerā€™s Review Engagement

A

Percentage of reviews responded to

85.71%

Managerā€™s Review Reply Time

B

Average time to respond to reviews

10.71 days

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Marquis on Edwards Mill Reviews

(126)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident ā€¢ 2023 - 2024

3/19/2024

Poor management and Unclean

Overall, this place is just plain old horrible!!! Stay away!!! This place looks good on the outside but the minute you sign your lease they will treat you like a sack of money they need to empty. Below, I will outline all the ways theyā€¦Ā See More >
    Manager

    3/21/2024

    Marquis on Edwards Mill
    Hello ā€“ Thank you for providing us with this feedback. We strive to provide a comfortable and enjoyable living environment for all of our residents and are surprised to hear these concerns as we were unaware that you felt this way! I can assure you that we are committed to our residents and we would have been happy to address these concerns had we known. We wish you well in your new home, and apologize that we were unable to meet your expectations. If you have any additional concerns, please reach out to the office team and they would be happy to help you! Thank you, Megan at CWS Customer Care
    Review Author Icon

    anonymous

    Resident ā€¢ 2023 - 2024

    1/15/2024

    Unable to sleep

    Extremely loud air conditioning/furnace units. Ranges from sounding like a vacuum is running outside to old city bus idling in bedroom to outright clanking/ motor sound that shakes wall and overwhelms attempts such as headphones, fan, ear plugs to dismiss sound. Link to sound heardā€¦Ā See More >
      Manager

      1/17/2024

      Marquis on Edwards Mill
      Hello ā€“ We appreciate this feedback, and we are disappointed to hear you have continued to experience this concern. Because this issue has continued, I would advise you to reach out again at (888) 228-1380 so we can discuss a permanent resolution. We appreciate your patience, and we hope to redefine your experience here at Marquis on Edwards Mill. Thank you, CWS Customer Care
      Review Author Icon

      anonymous

      Resident ā€¢ 2022 - 2023

      10/21/2023

      The Marquis does not take resident concerns seriously

      In March of this year, I was living at the Marquis on Edwards Mill and unfortunately had my car stolen from the parking lot. I let management know immediately and encouraged them to inform other residents in order to stay vigilant. Keep in mind, theyā€¦Ā See More >
        Manager

        10/25/2023

        Marquis on Edwards Mill
        We appreciate the time you took to share this feedback. We are disappointed your stay here has not lived up to your expectations. We strive to make Marquis on Edwards Mill a comfortable and enjoyable living environment for everyone. Crime can happen anywhere, and although we cannot guarantee safety or security, we do our very best to discourage it. Please contact our Community Director so we can discuss our security measures with you. If you need anything else, please do not hesitate to let us know. We truly appreciate you as a valued resident here and look forward to speaking with you. Thank you, CWS Customer Care
        Review Author Icon

        anonymous

        Resident ā€¢ 2021 - 2023

        8/25/2023

        Dog Heaven

        I have lived here for about two years, and I have loved every second of it! Not only do I love my apartment, but I love the team at the leasing office! They go out of their way to plan super fun events, like specialā€¦Ā See More >
          Manager

          9/1/2023

          Marquis on Edwards Mill
          We strive to provide great customer service here at Marquis on Edwards Mill and we are glad to hear that our team has been so helpful! If there's anything we can do to enhance your living experience with us, please don't hesitate to reach out! Thank you, CWS Customer Care
          Review Author Icon

          anonymous

          Resident ā€¢ 2022 - 2023

          8/25/2023

          Beautiful, quiet , safe and affordable community

          The property is beautifully maintained. Itā€™s in a prime location , a couple of minutes to the highway. Walking distance to many amenities. Safe ,quiet neighborhood and itā€™s affordable! Love living here .ā€¦Ā See More >
            Manager

            9/1/2023

            Marquis on Edwards Mill
            We are so happy to hear that you have enjoyed your experience at Marquis on Edwards Mill! If you ever need anything, do not hesitate to reach out. Thank you, CWS Customer Care
            Review Author Icon

            Katelynn_P

            Resident ā€¢ 2023

            6/22/2023

            Best apartment we've ever lived in!!

            If I could give this place ten stars, I would! Hands down the best complex we've lived in. We moved from halfway across the country and worked with Kirstie from February all the way to getting the keys in May. She gave us a Zoomā€¦Ā See More >
              Manager

              6/29/2023

              Marquis on Edwards Mill
              Hello Katelynn ā€“ Thank you for taking the time to review our community! We are so happy to hear that you love our community amenities, apartment home features, location and the customer service provided by our team! Please let us know if there is anything we can do to improve your experience. Thank you, CWS Customer Care
              Review Author Icon

              Roshanak_M

              Resident ā€¢ 2022

              11/8/2022

              Serious pest issues, rude fraudulent staff

              First they charged me 1000$ more than what my rent was and when I realized it they said oops it was a mistake . Then I realized houses have drain flies and serious pest issue like bed bugs and big roaches. I had bites allā€¦Ā See More >
                Manager

                11/14/2022

                Marquis on Edwards Mill
                We are disappointed to hear this feedback and we do not feel it accurately describes Marquis on Edwards Mill, or the customer service our team provided you. Our team strives to provide an exceptional living experience for our residents and we did our best to address each concern you brought to our attention, and even transferred you to another apartment at our community. While we are disappointed that we could not exceed your expectations, our company stands by our 30-day satisfaction guarantee, and we even wrote a follow-up letter to your new property manager to help you get approved. We wish you well in your new home. Thank you, Emily at CWS Customer Care
                Review Author Icon

                rheumann53

                Resident ā€¢ 2019 - 2022

                10/6/2022

                Call it home!

                Moved to Raleigh 5 years ago and previously lived somewhere else. The place was nice but when I moved here 3 years ago, I really felt this was my forever home. Management and the staff show their appreciation hosting many events. You always feel welcomedā€¦Ā See More >
                  Manager

                  10/7/2022

                  Marquis on Edwards Mill
                  Hello Rheumann - Thank you for taking the time to share this 5-star recommendation and for choosing our community to be your home for 3 years! We are so happy to hear that you have had a great experience here at Marquis on Edwards Mill! If you ever need anything, do not hesitate to reach out. Thank you, Emily at CWS Customer Care
                  Review Author Icon

                  LiveNow_While_U_Can

                  Resident ā€¢ 2022

                  9/27/2022

                  Great quiet and cozy community

                  The apartments are nicely renovated and very cozy. Large living spaces, bathrooms, and closets. The staff are very nice and helpful. I would definitely recommend for anyone looking of a place to live in the Raleigh area!

                    Manager

                    9/27/2022

                    Marquis on Edwards Mill
                    We appreciate you for sharing this wonderful feedback! We are so happy to hear that you love our community amenities, apartment home features, and customer service provided by our team! Please let us know if there is anything we can do to improve your experience. Thank you, Emily at CWS Customer Care
                    Review Author Icon

                    Meagan_W726

                    Resident ā€¢ 2020 - 2022

                    9/24/2022

                    Friendly Community

                    I'm going on my third year living at Marquis on Edwards Mill. The location is perfect for me and the staff is great! Maintenance has consistently gone above and beyond for me. To name a few, they've helped me repaint, install my Ring doorbell, andā€¦Ā See More >
                      Manager

                      9/27/2022

                      Marquis on Edwards Mill
                      We appreciate you for sharing this wonderful feedback! We are so happy to hear that you love our community's location and customer service provided by our team! Please let us know if there is anything we can do to improve your experience. Thank you, Emily at CWS Customer Care
                      Review Author Icon

                      anonymous

                      Resident ā€¢ 2019 - 2022

                      9/3/2022

                      A Great Place to Live!

                      The very best thing about The Marquis at Edwards Mill is the maintenance staff. They are super attentive and responsive. Sometimes I feel as if I've just sent in a service request, and they're already knocking on my door. Beautiful grounds, pool, gym, car wash,ā€¦Ā See More >
                        Manager

                        9/6/2022

                        Marquis on Edwards Mill
                        Hello and thank you for recommending our maintenance team! We strive to provide great customer service here at Marquis on Edwards Mill and we are glad to hear that our team has been so helpful! If there's anything we can do to enhance your living experience with us, please don't hesitate to reach out! Thank you, Emily at CWS Customer Care
                        Review Author Icon

                        anonymous

                        Resident ā€¢ 2019 - 2022

                        9/1/2022

                        Peaceful, Respectful Community

                        Been renting here since November 2019, and itā€™s been nothing short of excellent! The community is quiet and respectful of each otherā€™s privacy. Thereā€™s never too much noise. The pool is very nice. Maintenance has always been very responsive if an issue arose! Theyā€™ve takenā€¦Ā See More >
                          Manager

                          9/1/2022

                          Marquis on Edwards Mill
                          Hello and thank you for sharing this fantastic recommendation! We are so happy to hear that you enjoy living at Marquis on Edwards Mill! If you ever need anything, do not hesitate to reach out. Thank you, Emily at CWS Customer Care
                          Review Author Icon

                          anonymous

                          Resident ā€¢ 2019 - 2021

                          9/8/2021

                          Management does not seek to build lasting relationships, only focused on short term. Bigoted neighbors, Loud neighbors, Inadequate parking for residents. Multiple plumbing issues and some parts of the apartment are in disrepair

                            Manager

                            9/8/2021

                            Marquis on Edwards Mill
                            Hello and thank you for taking the time to review our community. We pride ourselves on providing top-notch customer service to everyone and we are disappointed that we fell short in your experience. We would appreciate the opportunity to speak with your further about your concerns, and work to improve your experience. Please reach out to our new Community Director, Vivian, at your earliest convenience. Thank you, Emily at CWS Customer Care
                            Review Author Icon

                            anonymous

                            Resident ā€¢ 2020 - 2021

                            5/19/2021

                            My sister moved here first and honestly after seeing her apartment and how great the staff was and the maintenance was always on point, I decided to move here and I donā€™t regret it. Just renewed, I love living here!ā€¦Ā See More >
                              Manager

                              5/20/2021

                              Marquis on Edwards Mill
                              Hello and thank you for taking the time to share this recommendation! As a team, we strive to provide great customer service and we are glad to hear that your experience with us has been top-notch! If there's anything we can do to enhance your living experience with us, please don't hesitate to reach out! Thank you, Emily at CWS Customer Care
                              Review Author Icon

                              anonymous

                              Resident ā€¢ 2020 - 2021

                              5/10/2021

                              The difference at the Marquis is that there is a clear objective to incrementally improve the experience for the customers/renters (from an already high bar). Top/down and bottom/up in terms of hierarchy of positions, the service has been impeccable. In respect to location, location, locationā€¦Ā See More >
                                Manager

                                5/11/2021

                                Marquis on Edwards Mill
                                Hello and thank you so much for sharing this recommendation of our community! As a team, we strive to provide great customer service and we are glad to hear that we've been able to do this for you! If there's anything we can do to enhance your living experience with us, please don't hesitate to reach out! Thank you, Emily at CWS Customer Care
                                Review Author Icon

                                Jaeles2010

                                Resident ā€¢ 2020 - 2021

                                5/4/2021

                                The staff to include the maintenance staff are professional. The team tries to keep the community engaged with fun-filled activities (especially during the beginning of Covid-19) when most were feeling overwhelmed and scared. The location is so close to everything, you can walk to most.ā€¦Ā See More >
                                  Manager

                                  5/6/2021

                                  Marquis on Edwards Mill
                                  Hi Jaeles - Thank you for recommending our community! We strive to provide great customer service here at Marquis on Edwards Mill and we are glad to hear that you've had an exceptional experience! If there's anything we can do to enhance your living experience with us, please don't hesitate to reach out! Thank you, Emily at CWS Customer Care
                                  Review Author Icon

                                  anonymous

                                  Resident ā€¢ 2020

                                  12/21/2020

                                  This is a great community and the best apartment I've had while living in Raleigh for several years now. The staff, especially Melissa and Jason, are very friendly and helpful. There were some issues (it was more confusion than any actual problems) upon move-in thatā€¦Ā See More >
                                    Manager

                                    12/21/2020

                                    Marquis on Edwards Mill
                                    Hello and thank you so much for sharing this recommendation of our community! As a team, we strive to provide great customer service and we are glad to hear that our team was able to resolve your concerns upon move-in! If there's anything we can do to enhance your living experience with us, please don't hesitate to reach out! Thank you, Emily at CWS Customer Care
                                    Review Author Icon

                                    anonymous

                                    Resident ā€¢ 2018 - 2020

                                    12/21/2020

                                    I have lived here for almost 3 years, and never want to leave! The staff is great to work with and the amenities are always spotless. The maintenance team responds so quickly to calls it is almost unbelievable. My unit has so much space andā€¦Ā See More >
                                      Manager

                                      12/21/2020

                                      Marquis on Edwards Mill
                                      Hello and thank you for taking the time to share this wonderful recommendation and for choosing our community to be your home for 3 years! We are so happy to hear that you have had a great experience here at Marquis on Edwards Mill! If you ever need anything, do not hesitate to reach out. Thank you, Emily at CWS Customer Care
                                      Review Author Icon

                                      JAC94

                                      Resident ā€¢ 2020

                                      12/18/2020

                                      I absolutely love living here. The staff (Especially Melissa and Jason) is amazing and made moving blindly to a new state for my internship a breeze. They are quick to respond to any problems that arise. Apartments are nicely renovated and match the descriptions thatā€¦Ā See More >
                                        Manager

                                        12/21/2020

                                        Marquis on Edwards Mill
                                        Hello and thank you for recommending our community! We strive to provide great customer service here at Marquis on Edwards Mill and we are glad to hear that our team has been so helpful! If there's anything we can do to enhance your living experience with us, please don't hesitate to reach out! Thank you, Emily at CWS Customer Care
                                        Review Author Icon

                                        anonymous

                                        Resident ā€¢ 2013 - 2019

                                        11/20/2019

                                        I have loved living at Marquis on Edwards Mill. It's convenient to everywhere I want to be in Raleigh, and it is certainly one of the nicest properties, with the friendliest staff. A great place to call home!ā€¦Ā See More >
                                          Manager

                                          11/21/2019

                                          Marquis on Edwards Mill
                                          Hello and thank you for this wonderful recommendation! We are so happy to hear that you enjoy living at Marquis on Edwards Mill! If you ever need anything, do not hesitate to reach out. Thank you, Emily at CWS Customer Care
                                          Review Author Icon

                                          JAS55

                                          Resident ā€¢ 2017 - 2019

                                          7/2/2019

                                          This is a GREAT place to live - period. Feels and looks like a warm version of Vermont with a variety of buildings and apartments, a multitude of oak & pine trees, shrubs and garden beds, etc. Residents of all ages with great dogs thatā€¦Ā See More >
                                            Manager

                                            7/3/2019

                                            Marquis on Edwards Mill
                                            Hi JA - Thank you so much for this recommendation and a 5-star rating of our community! As a team, we strive to provide great customer service and we are glad to hear that we've been able to do this for you! If there's anything we can do to enhance your living experience with us, please don't hesitate to reach out! Thank you, CWS Customer Care
                                            Review Author Icon

                                            dillion.king919

                                            Resident ā€¢ 2019

                                            4/30/2019

                                            This is my favorite place I have lived in Raleigh by far. The office staff and maintenance team are fantastic and always get things done quickly! The grounds are kept up very well. The gym and pool are always clean when I use them.

                                              Manager

                                              4/30/2019

                                              Marquis on Edwards Mill
                                              Hello Dillon - Thank you for this fantastic recommendation! We are so happy to hear that you enjoy living at Marquis on Edwards Mill! If you ever need anything, do not hesitate to reach out. Thank you, CWS Customer Care
                                              Review Author Icon

                                              Alexagbraun

                                              Resident ā€¢ 2019

                                              4/29/2019

                                              Feels like living at a resort. Grounds are stunning. The pool is so well kept. Staff could not be nicer; they know everyone so well and are so kind, easy going and friendly. Maintenance is extremely responsive. Interior painting jobs are perfect. We love ourā€¦Ā See More >
                                                Manager

                                                4/30/2019

                                                Marquis on Edwards Mill
                                                Hi Alexa, Thank you so much for this 5-star rating of our community! We are so happy to hear that you love our apartment home features, community amenities and customer service! Please let us know if there is anything we can do for you in the future. Thank you, CWS Customer Care
                                                Review Author Icon

                                                Martha_H620

                                                Resident ā€¢ 2019

                                                4/28/2019

                                                I love the Marquis at Edwards Mill! The staff is professional and friendly, always helpful. Their maintenance team is incredibly quick to fix all issues big or small. The grounds are immaculate and I am so glad I decided to move in here last year.ā€¦Ā See More >
                                                  Manager

                                                  4/29/2019

                                                  Marquis on Edwards Mill
                                                  Hello Martha - Thank you for taking the time to recommend our community! We strive to provide great customer service here at Marquis on Edwards Mill and we are glad to hear that our team has been so helpful! If there's anything we can do to enhance your living experience with us, please don't hesitate to reach out! Thank you, CWS Customer Care
                                                  Review Author Icon

                                                  anonymous

                                                  Resident ā€¢ 2014 - 2019

                                                  4/26/2019

                                                  We have lived at the Marquis for over 4 years and it's great! The office staff is always friendly, the maintenance staff is quick and efficient and the neighbors are welcoming. Can't imagine living anywhere else!ā€¦Ā See More >
                                                    Manager

                                                    4/29/2019

                                                    Marquis on Edwards Mill
                                                    Hello and thank you for taking the time to give us a 5-star recommendation and for choosing our community to be your home for 4 years! We are so happy to hear that you have had a great experience here at Marquis on Edwards Mill! If you ever need anything, do not hesitate to reach out. Thank you, CWS Customer Care

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry Connections in Unit
                                                    • Laundry On-Site
                                                    • Laundry in Units
                                                    Pets
                                                    • Dogs Allowed
                                                      Deposit: Required. Rent: Required. Restrictions: Breed restrictions apply.
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Deposit: Required. Rent: Required
                                                      Less Info
                                                      More Info
                                                    Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.
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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 127 number of votes by renters, Marquis on Edwards Mill is currently rated 3.7 out of 5 stars.
                                                    Marquis on Edwards Mill is rated 3.6/5 stars in our renters grounds survey, which is considered average. The grounds are okay, but could use some improvement.
                                                    Marquis on Edwards Mill is rated 2.7/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    Marquis on Edwards Mill is rated 3/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                    Marquis on Edwards Mill is rated 2.7/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Marquis on Edwards Mill is rated 3/5 stars in our renters neighborhood survey, which is considered below average. The complex is located in a neighborhood with significant safety or desirability concerns, with few access to local attractions and services.
                                                    Marquis on Edwards Mill is rated 2.7/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Managers have responded to 85.7143% of their community reviews in the past year.
                                                    Managers have replied within 10.71 days to their community reviews in the past year.
                                                    CWS Apartment Homes
                                                    Dogs Allowed
                                                    Deposit: Required
                                                    Rent: Required
                                                    Restrictions: Breed restrictions apply.
                                                    Cats Allowed
                                                    Deposit: Required
                                                    Rent: Required
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1.5 Baths
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    Studio, 1 Bath

                                                    Check Availability

                                                    Marquis on Edwards Mill

                                                    March 2024

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                                                    Marquis on Edwards Mill is an apartment in Raleigh in zip code 27612. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $2,550. Nearby cities include Raleigh, Willow Spring, Cary, Garner, and Apex.

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