Although I do agree with you about most points made in your synopsis of the property and its management, I do not agree on the point you make about the office staff. As a fellow resident, I can say that every time I have called or made a trip to the office, I have been warmly greeted, and promptly served with a smile. Although there has been turnover in the past, the manager has been at the property right at one year, and one of the leasing consultants has been there since February. This is an improvement from how it was before.

Also, in regards to the office people not making decisions, let us talk about this. Asking someone in the front office to make an on-the-site decision about something that she has no authority over is like asking a waitress for a free meal. Of course the waitress is going to have to go speak with her manager, because just as the leasing consultant, she does not have power to make that call.

As I stated earlier, I do believe most of the other statements made are accurate, however, I do strongly disagree with your thoughts on turnover and our office team. I hope that you will reevaluate the way you think of this element of the property, and realize how much your home s success depends on the work that the office staff performs on a daily basis on your behalf.

PS- The Marquis on Edwards Mill is up for Property of the Year! I went by the office, and saw the sign asking residents to vote. As a happy resident, I went to vote. You can do it too! Visit www.triumphawards.com, register and vote!

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