There are two sides to this place. It is important to be fair and to give both:
On the positive side: It is nicer than some of the other comparable apartments down the Duraleigh corridor. The community is nicer and more responsible generally -- meaning, they try to take care of their places and the property. There are exceptions. The maintenance staff is friendlier and more responsive than any you'll find. They're great. If it is something they can fix, they do it promptly. There has been some deferred maintenance on the property, so somethings like HV/AC may be problematic and this can tend to cause them to have to go outside the maintenance staff for support -- which is just like everywhere else... not great.

The place is a bit on the pricey side, and from what my neighbors tell me, they are trying to push, push, push the rates up. I've renewed one twelve month lease and was able to keep the rate I began with -- though it was probably a bit on the high side to begin with (but for an upgraded unit -- marble countertops, new kitchen appliances, etc).

There is a lot of turnover in the leasing office. Just an observation. So, while it may be true they are nice, attractive professionals, they turnover fairly regularly. The office people seem not to make any decisions... they are all just sort of "this is our policy" -- which is fine. If an issue turns up that falls outside of their script or training, the manager is going to have to going to have to make the call. The manager seems quite professional, quite knowledgeable and sensible. Hopefully you have no problems.

Negatives include simplistic, robotic front office people. Window dressing, not substantive. Do your own research, they just give the company line without thought. Some deferred maintenance and corner-cutting on repairs -- this is a management issue, as said, the staff themselves are great. So, you might end up with the exact same problem multiple times -- i.e. water problems due to lack of maintenance on hot water-heaters, poorly maintained HV/AC systems, poorly maintained grounds (in less visible parts of the property) and defective appliances that go out repeatedly -- they seem to have bought these on special and they are not working for some people.

The biggest worry to me is the high turnover -- both in the front office and in the neighborhood. Having lived in other places, that can be a sign of a declining property. That said, at this point, it seems a comparatively good place to live and I hope that quality minded people will find their way here. The community has been friendly, open, and welcoming.

User Responses
From: Anonymous	Date: 10/13/2008
Although I do agree with you about most points made in your synopsis of the property and its management, I do not agree on the point you make about the office staff. As a fellow resident, I can say that every time I have called or made a trip to the office, I have been warmly greeted, and promptly served with a smile. Although there has been turnover in the past, the manager has been at the property right at one year, and one of the leasing consultants has been there since February. This is an improvement from how it was before. Also, in regards to the office people not making decisions, let us talk about this. Asking someone in the front office to make an on-the-site decision about something that she has no authority over is like asking a waitress for a free meal. Of course the waitress is going to have to go speak with her manager, because just as the leasing consultant, she does not have power to make that call. As I stated earlier, I do believe most of the other statements made are accurate, however, I do strongly disagree with your thoughts on turnover and our office team. I hope that you will reevaluate the way you think of this element of the property, and realize how much your home???s success depends on the work that the office staff performs on a daily basis on your behalf. PS- The Marquis on Edwards Mill is up for Property of the Year! I went by the office, and saw the sign asking residents to vote. As a happy resident, I went to vote. You can do it too! Visit www.triumphawards.com, register and vote!
From: Anonymous	Date: 01/25/2009
i totally agree with the 10/13 scoop review. the staff are friendly, the place is safe, and the grounds are kept clean, but man oh man if you have something break that doesn't fall within the standard "leaky faucet" quick-fix routine, then good luck. i've lived here for about six months and it's been a nightmare to get simple things done like repairing the heating system that seems to trip the breaker at least once a week. again, the office staff is nice but you will be calling them four or five times to get problems fixed. this is especially frustrating because they put a LOT of time into pushing their "24 hour response" when you're a prospective tenant looking at a property. it's just not a reality, both from my experience and the experience of my neighbors. in tandem, possibly because of the staff turnover, you tend to get a different answer depending on who you speak with as far as policies and rules (guests using the pool, NC statute approved electrical grill on the porch, etc). also, as the original review stated, turnover is really high. i think there is only one person in my building who has lived here longer than me and i'm barely through half of my lease. not to beat the point to death, but to give a fair review: safe = yes, clean = yes, nice staff = yes, frustrating to get repairs on an aging apartment completed = yes, high turnover and dodgy policies = yes.

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