Where to begin' Although the apartments themselves are pretty, the staff is the rudest bunch of people I've ever encountered. We had so many bad experiences I'll just include the hightlights:
1.The walls are so thin you can hear all of the coughs, sneezes, and everything else that goes on in your neighbor's bedroom and bathroom.
2. There are mice and an amazing amount of spiders.
3. It takes several weeks and many phone calls to get maintenance to come out. Usually the thing they "fix" still doesn't work when they leave. Such as our dryer which took over 3 hours to dry a load of clothes.
4. Our apartment flooded 3 times. The staff was extremely rude about it,and took no responsibility for the hundreds of dollars in damages to our possessions. A maintenance worker actually told us it was their fault, but when I told the girl in the office she basically called me a liar and said that even if he had said that it wouldn't matter, because he didn't know anything about plumbing. Then why did they send him to fix our pipes'! When we moved out they even had the nerve to try to take the cost of repairing the water damage out of our deposit! The 3 floodings doesn't even include the time our upstairs neighbor's bathtub drained through our shower light fixture. Of course, maintenance wouldn't come out because it was a weekend and water running through an electrical fixture is apparently not an emergency to them.
5.The security door was always broken
6.Read your lease very carefully, because there are tons of hidden charges when you move out. They tried to charge us for 2 months of cable after we moved out because we didn't sign the right form in the office (which no one told us about) to stop our cable. We had disconnected it through Cox, which is not good enough for them- they don't count it as disconnected until you tell the office. It took a month of fighting to get out of paying for cable when we didn't even live there.
7. Kiss your deposit goodbye.

Overall, I think it sums up the "Biltmore Experience" enough to say that I never talked to anyone who moved out who wasn't threatening to sue them. It's so bad you really have to experience to believe it.

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