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Got screwed and end up with a trump up charge
From: -Anonymous-Date posted: 8/8/2006
Years at this apartment: 2002-01-01 - 2006-01-01
4 responses
Firstly the background: My roommate and I moved in June 2002.
We were told by one of the staff it was a "model apartment".
We had no issues with the maintenance or the staff at the vanderbilt apartment.
Forward to July 2006: I moved out at the end of May and my roommate stay until the end of June.
We didn't want to pay rent for an empty apartment so my roomate stayed for a month.
So pretty much that is where we got screwed and end up with a trump up charge on our account.
When we lived there we kept the apartment clean!! I got a letter in July it was dated July 6, 2006.
In the letter they stated that they replace carpet/pad for $483.65; minus the security deposit we actually owe them $159.35.
They also had the balls to charge us $5.00 for the " 4 damage proof photos".
I don't know how in the world could we have damage the carpet/pad to the point they have to be replaced.
When we first moved in I told my roommate that NO ONE,friends/parents/other family members, are NOT allowed to walk on the carpet with shoes.
They all obeyed my only rule since we lived there.
The carpet, even after we left, was clean,good condition and soft.
There were no stains visible except toward the entrance way.
Initially I emailed the management to get the photos so we could dispute the trump up charge.
She didn't send the pictures.
Then a week and half later I called her and she said, " I will get it out as soon as I can".
Later my roommate and I called and talked to a woman to inquire about the charge, she was plainly rude to us.
Last week( Aug.3) I tried to email her twice expressing our concern that we have until Aug.
6 (30 days of the dated letter) to settle the dispute, according to Federal Law.
I kept getting an error message with return emails.
(she must have blocked me out; wow the professionalism!!)My roommate and I tried to called her last Friday Aug.
4.
All we got was her voicemail.
Again we left a message to call us back.
For God's sake, my roommate even had is dad call her and left a message.
Again she didn't respond.
Today, Aug.8, We tried to call her twice; again we got a voicemail.
My roommate emailed her and his email went through.(probably because she didn't block his) I don't know what legal option we have on our side.
Clearly and unequivocally we did not damage the carpet/pad.
We still do not have any resolution to this dispute.
This experience has left a bitter and infuriating taste in our mouth.
I WILL NEVER EVER go back to those thieves.
I will do what I can to tell the world that by signing the lease agreement, they are giving their souls to ----- and his devils!!! Any suggestions as to what we can do'!'!' HELP'!'!'!
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User Responses |
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| From: idiotfinder22 | Date: 08/14/2006 |
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hey moron she no longer works at that company!!!!! Get a clue. And the problems you had were valid. The email you get is not hers and the email is not blocking yours she doesn't have an email there. Oh yeah cuz she doesn't work there that is right, and another thing being rude to people when you call to try to get an answer is going to work AT ALL.
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| From: Janiesimms | Date: 08/28/2006 |
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The above is a perfect example of a Nebraskans midwest "charm." Move to Iowa!
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| From: germanlover | Date: 09/05/2006 |
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Hey Janiesimms since you know so much about me then let me fill you in. I am not from Nebraska. I am from IOWA. The state you adore so much! What do you think about your Iowans now.
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| From: justhelping2 | Date: 09/07/2006 |
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You have a valid complaint. Brook, The manager does this to everyone, and she does still work there, at least for the next couple of months. Call the corporate off and talk to her boss, Betty |
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