I've been here 3 years and seen the decline firsthand. Corporate-run out of Colorado, and the corporate world doesn't mix with residential housing, at least not when it comes to rentals. It's run like a business, and their SOLE interest is maximizing shareholder value, come what may (to you - a person - who needs a roof over your head).
Here's one glimpse which sheds light on the normal way of operating at this place...the carpet you see when you go into the management office to possibly rent...make a mental image of that and store it for when they walk you through the apartments. I think you'll notice a slight (sarcasm) difference.
...Now, what does it say about a place that treats the management like kings (despite their unprofessional way of not following through on anything), and their customers like second-rate citizens.

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