Rachel Gardens
Chapin Road, Pine Brook, NJ 07058
973-882-9800  save favorite
AVERAGE RATING
recommended by:
35%

overall rating:
2.7
3.0
3.05 Parking:
2.7
2.73 Maintenance:
2.8
2.82 Construction:
2.8
2.75 Noise:
3.0
2.95 Grounds:
2.9
2.86 Safety:
2.5
2.52 Office Staff:
< | >

Upscale price but horrible staff

From: Yourneigbor123
Date posted: 3/4/2009
Years at this apartment: 2009 - 2009
 
I have lived here for about 5 months and the place is nice. The staff on the other hand need a lesson in customer service. When we moved in they were to give us a free month spread through the year on the monthly payments, but of course " the fax sent sent to the main office was cut off with that part." So I am fighting with them about that. My lock on the door fell apart trying to get into my apartment. Then we had a problem with the upstairs bathroom which leaked water into the first floor onto the main stairs and the maintenance man said to me " why did you call me" as he is watching the water drip from the ceiling. So long story short this is a nice place but the employees over all are horrible and that is being nice. So your time and money don't get fooled by the UPSCALE APARTMENT SIGN... oh yeah the " security" guy drives a beat down vehicle with a "security" sign that is peeling off real safe.

Recommended: NO
Overall Rating
1 out of 5
Parking:
3 of 5
Maintenance:
1 of 5
Construction: 3 of 5
Noise:
5 of 5
Grounds: 3 of 5
Safety: 3 of 5
Office Staff:
1 of 5
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